Our family of four stayed in two rooms (next door but not connected) on a family discount date. Attractive hotel with very comfortable, attractive rooms, but no pool and mediocre exercise room. When we checked in, the person at the front desk failed to review the rate or remind me that it included free breakfast for the children. After breakfast cost well over $100 for 4 the first day, the second day, we went somewhere else, and only after re-checking my hotel confirmation the second night, we returned to the restaurant for our final breakfast-interstingly, only after my husband asked about children, we got a 50% discount on their meals (something we were not offered the first day-inconsistent service). We also had trouble with the key cards-they only worked intermittently, and when they stopped working after we returned exhausted from a long walk in nearby Parc du Mont Royal, the woman at the front desk was not apologetic-in fact she blamed me, saying it was from having the key card near my cell phone and credit cards (which were in the hotel safe. . . nowhere near the key card). That evening, we had difficulty watching an On Demand movie-we experienced about an hour of a comedy of errors-someone came to fix the movie but it still didn't work, and when we switched to our other room, the tv didn't work. Finally, we got the movie working and the manager sent free popcorn and drinks-a nice gesture, but I can't believe we were charged for the movie! One last issue was that the concierge had agreed to arrange to have our car washed (for $50), but when we checked out, the car was still filthy. I complained to the manager at check out, and she was sweet and apologetic but did not adjust the bill. In the end, the free popcorn and drinks were all we got for a lot of service issues. They also did remove the charges for the kids' breakfasts at check out. The rooms were very comfortable, and we liked the location, but Montreal has a lot of nice hotels, and unless they offer us a free night or comparable perk on our next stay, we'll go somewhere else next time.