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“Excellent service”
Review of Loft Hotel

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Loft Hotel
Ranked #83 of 165 Hotels in Montreal
New York City, New York
1 review
“Excellent service”
Reviewed 24 October 2011

The loft hotel was an amazing stay with awesome service and a great vibe. The rooms are very spacious, clean and a great decor. my girlfriend and i will be sure to come back when we make our next trip to Montreal .

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cfradenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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210 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level 6 Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 September 2011

We only stayed here one night, but the room was beautiful and huge! However, the hallways were very dark (painted dark gray and lit with small pot lights) to go with the very modern theme. The front desk staff was helpful. we had a giftcard for our stay but they were not aware of how to use it, but once they spoke to their manager it was all straightened out. there are a lot of restaurants and bars all along the street as well. overall we had a good stay.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank themanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2011

We stayed for two nights last weekend at the Loft Hotel - the rooms are just amazing, this is the largest room with the exception of some luxury suites, that we have ever stayed in. Really nicely designed, clean and tidy - please put some tea making facilities in the room but you can get refreshments within a two minute walk. Very well placed, friendly and helpful staff and would high recommend a stay there!

Room Tip: all the rooms are good
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank JasonpCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pessac, France
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2011

This hotel doesn't look like any other one, simply surprising ! Lofts are very big (about 100 m2), and well equipped with in particular a large kitchen. The decoration in rooms and inside hotel is very original, urban and contemporary. The hotel is situated in a nice avenue, with many restaurants, stores, and close to the subway. The breakfast is light, and served in the hotel hall, so you'd rather take it in your loft. Rates are high, but you can always find a way to book cheaper.
We strongly recommand this hotel, for few nights, one week or more.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fabrice_et_Alice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia, Washington
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 August 2011

This hotel tries to be cool, tries to be happening and tries to be avant-garde, but it fails most miserably, unfortunately.

I write this at quarter after midnight on my evening with the Loft, after the front desk boy banged on my door to see who was in the room. Across the hall from the room is a loud wedding party, complete with all the requisite cheers, thumping bass lines, and support staff rumbling down the hallway, just like Hitler through France... in the middle of the night.

Earlier this afternoon, after we settled in, our door was opened by other "guests", who were sorry to barge in on us. Of course this was suspicious, so we checked our electronic keys and they no longer worked. The youngster at the front desk apologized and gave us new keys...

At 23:30 (11:30 PM), the late-night front desk boy banged on our door, as I said earlier, asking who was in the room. I watched through the peep-hole as he tried using a key card to open the door. He wore no uniform, had no name tag or anything to identify that he worked for the hotel, yet demanded to know who was in the room -- RUDE and UNPROFESSIONAL!!!

He then left, saying he would be back (???). I dressed and went to the front desk and asked for an explanation. I asked his name. I asked for the manager. I asked for the manager's name. I asked for a refund. He would give me nothing, but said I could move to another room (in the middle of the night with lots of luggage).

By the way, these rooms have no phones and the silverware was missing from the kitchen. The bathroom door is supposed to have 5 panels of glass, but ours had only the top 4. The bottom glass panel was broken out when we arrived, obviously because the door opens into the toilet. There were holes in the walls around the switch-plates, as the construction crew failed to pay attention to details. Some of the lights in our room did not work - the lights were blown and never replaced. The "black-out" curtains did not cover all the windows, so we had some penetrating beams of light from the city all night.

Unlike other hotels, this one uses a good old stack of paper and a single laptop for organization. The laptop is supposed to make the place look super modern, but the stack of paper on the desk is where the action is. The staff has no training in today's Stack-of-Paper Organization technique, nor do they have training in Customer Service.

Good luck to you if you stay here. You will most likely get screwed... AND THEY COULD NOT CARE LESS.

Room Tip: Unfinished rooms. Avoid at all costs.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank Lu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Loft Hotel

Property: Loft Hotel
Address: 334 Terrasse St Denis, Montreal, Quebec H2X 1E8, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #83 of 165 Hotels in Montreal
Price range (per night): $205 - $468
Hotel Class:3 star — Loft Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
More than a Hotel- Better than a Hotel ! LUXURY FOR YOUR LIFESTYLE. A stunning Montreal landmark, Le Loft Hotel combines fascinating architectural history with modern design and stylish amenities in the heart of downtown Montreal. Located near the famous Latin Quarter on beautiful Terrace St-Denis Street, guests of Le Loft Hotel will enjoy world-class service, luxurious rooms and some of the best panoramic vistas of Montreal the city has to offer. Well-appointed and fully equipped lofts, Le Loft Hotel offers the ideal solution for both short and long-term accommodation in Montreal. ... more   less 
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