I stayed at Le Westin Montreal 2-6 July for the Montreal Jazz Fest. My boyfriend is a Starwood employee and got us a special rate (which I won't disclose) but it was far less than the $230 +/night they were asking that weekend, which in my opinion is not worth it for this hotel. For starters, the hotel is still under construction (which the website doesn't tell you, although they advertise amenities that are not yet available). The touted lap-pool is not completed (although you can use the pools of the nearby sister properties), nor is the spa (although there is info in the room about it). Only one of the three elevators are operational at any given time, and painfully slow. There are several incomplete areas of the hotel covered in sheets or tarps, and that "new carpet smell" filled the air.
We were the first guests to occupy our room, which still had a little construction dust in the bathtub, and some dust on the furniture. The room contained a flat panel TV, a clock radio that supports the iPod/iPhone, cordless phone, several lamps, and a Heavenly Bed. The room is spacious with a full-size sofa bed and a large desk, but no stationery or note pads for writing. The AC worked well, and we had good wifi reception. There is a very “green” theme to the hotel, evidenced by the soap, toiletries, recycling bins, etc.
The bathroom...I stayed at Le Westin Montreal 2-6 July for the Montreal Jazz Fest. My boyfriend is a Starwood employee and got us a special rate (which I won't disclose) but it was far less than the $230 +/night they were asking that weekend, which in my opinion is not worth it for this hotel. For starters, the hotel is still under construction (which the website doesn't tell you, although they advertise amenities that are not yet available). The touted lap-pool is not completed (although you can use the pools of the nearby sister properties), nor is the spa (although there is info in the room about it). Only one of the three elevators are operational at any given time, and painfully slow. There are several incomplete areas of the hotel covered in sheets or tarps, and that "new carpet smell" filled the air.
We were the first guests to occupy our room, which still had a little construction dust in the bathtub, and some dust on the furniture. The room contained a flat panel TV, a clock radio that supports the iPod/iPhone, cordless phone, several lamps, and a Heavenly Bed. The room is spacious with a full-size sofa bed and a large desk, but no stationery or note pads for writing. The AC worked well, and we had good wifi reception. There is a very “green” theme to the hotel, evidenced by the soap, toiletries, recycling bins, etc.
The bathroom was not as spacious as the rest of the room, but it wasn't a tight fit. The bathtub has dual shower heads and curved shower curtain. The bathroom fan is very quiet and the towels are wonderfully soft and thick. The vanity however, has false drawers, so you don't have any storage in the bathroom.
Overall, the room was OK, but on the basic side for what is supposed to be a 4-Star hotel -- we were not impressed and very glad we were not paying the rack rate.
We visited two bars/restaurants in the hotel. Gazette on the first floor, and the Reporter Lounge on the 3rd floor. Of course the prices were typical for a hotel. Tuesday-Saturday a reception is offered at the Reporter bar, from 5-7. However, you must get there early, as the free sampling of food and beverages go quickly.
Valet parking is $26CAD/day, in/out, but here is a parking lot across the street that offers parking for a few dollars less. The hotel is in a very convenient location to the Old Port, and adjacent to a Metro station. Given that Montreal is very walkable, you don't need to take your car out, unless you're leaving the city.
I found most of the hotel staff to be warm and friendly, with the exception of the day-time front desk staff. The bar, restaurant, and room service staff were quite congenial. The bell staff, valet, and housekeeping were good (but there was no turndown service). Everyone was always smiling and eager to help, although the front desk day staff could seem a bit more motivated. All I can guess is that their lack of enthusiasm stems from dealing with the complaints and comments from disappointed clients who expected the hotel to have the quality of a 4-star Starwood Group property, and the advertised features available. As one reviewer mentioned, it seems as if Starwood wanted to get this place open by peak tourist season, even though there are still building permits on the windows. They should indeed be ashamed for delivering a product in this condition.
I don't think that we'll stay here again, even with the employee discount. There are several properties in the Starwood Group and other hotel chains in the immediate vicinity that would give you better quality for the same price or less than what you'd pay at Le Westin.More
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