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Reviewed 8 July 2009

I would have thoroughly enjoyed our stay at this hotel had I gone a year from now when construction is complete and once their systems are more fine tuned.

We were given a really awful first impression of the hotel.
-hectic, confusing valet system
-poor communication between us and staff
-our luggage was taken and passed off to someone else and we didn't know where it went
-poor view
-they forgot to give us items upon check-in such as our "welcome bags" and breakfast vouchers
-bad view
-the pool was not ready, which was a HUGE disappointment as it was one of the reasons we booked at the Westin
-there was construction at 7:30am on the hotel
-the "dual" shower heads in the shower as described on the website we felt was misleading. it wasn't 2 shower heads, it was a shower head with 2 settings, like most standard shower heads!

BUT, the staff were all very nice, polite, sweet, charming and courtious so much so that we eventually got over all the hideousness that was our first day! The food at the breakfast was great and the hotel is beautifully decorated, the bed was very comfortable and the atmosphere is relaxing. I'd say if you're going to Montreal in 2010 consider staying at the Westin.

Date of stay: July 2009
  • Trip type: Travelled as a couple
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2  Thank mf84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2009

I stayed at "Le Westin" for 2 nights this summer. In the future I see this hotel as being a great place to stay, however the hotel is brand new, and during our stay there were a few significant problems. There were also some nice surprises though.

Checking in, the staff was extremely friendly and inviting. Then, the first 3 problems happend, all in a row!
1) we were informed that the glass bottomed swiming pool was still under construction.
2) the package we booked was supposed to include a welcoming bag with a free gift, breakfast tickets for the restaurant, and various other little goodies. This was forgotten and i had to request it later on in the evening.
3) i tried to smoothly slide the valet his tip as I was handing him my keys, and instead droped the money on the ground. Not the hotels fault obviously, but still felt it was worth mentioning here for comedic effect.

The room itselft was beautiful. It probably had the most comfortable bed I've ever slept in in my life. I could have stayed in it for the entire trip if it wasn't for the construction noises (we'll get to that later). The bathroom was also gorgeous. Only problem was the "dual nozzle rainforest showerhead" advertized on the website isn't really as neat as it sounds. I was expecting to be enveloped in water, sprayed from all sides (or at least 2 sides), with absolutely no escape from the wetness. Unfortunately, this was not the case. It's just a normal shower head with two different settings on it. At least the bathroom was beautiful.

My wake-up call the next morning was not beautiful - mostly because I didn't order one. It came in the form of construction noises at 7:45am. One story above us, directly outside our window! I know this for a fact because you could see the scafolding from our window. You could say it doubled as a sunshade for our room.

It's one thing to rent out a hotel while it's still under construction, but care should at least be taken to avoid renting out rooms that are within a close proximity to the noise. I would have complained had I not already grumbled the night before about the false advertising on the swiming pool being open.

And now for some positives:
-delicious buffet breakfast located far away from construction noises.
-extra bathrobe and toothpastes (knew i forgot to pack something) given upon request.

When the check-out receipt arrived under our door, the total price was incorrect. It did not reflect the special package which I had booked through their website. The staff did however quickly fix the problem at the front the desk. They also appologized again for the lack of swimming pool when i mentioned it, and where able to ammend the situation so that I didn't leave the hotel with a negative image of the experience.

Then ofcourse the valet took 30 minutes to retrieve my car. Just like the rest of the staff though they were extremely polite, which makes it difficult to be annoyed with the situation. A possible reason for the problem could have been insufficient number of valet attendents scheduled to work, and/or lack of space in the driveway to park all the cars (it was full - when I did finally get my car the attendant had to bring it onto the street).

Overall, I would say that this hotel will be a wonderful place to stay, but only after it's completely finished and all the kinks have been worked out of the system. In my opinion I believe the main thing saving this hotel from bad executive decisions is a team of very dedicated and professional staff members. At the moment I'm undecided as to whether or not I'll ever return, but I would recommend it for the traveller desiring fine hospitality in a great location....just give it another 6 months before you book.

Date of stay: July 2009
  • Trip type: Travelled as a couple
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1  Thank JDevs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2009

This hotel (and the Starwood group) should be ashamed of lying and not disclosing that more than half of the facilities at this place are still not functional.

A truly disappointing and at times horrific experience. Soon after we checked in at 2 am, the water was turned off for 3-4 hours for maintenance. The fitness room was full of construction dust, plastic sheets covering half the room, no A/C and some weird industrial smell. Pool was nowhere near complete. The room we stayed in was bare bones ( No stationary, No local guides, No magazines, No turndown -- and this was one of their best rooms for a Platinum guest like me ! ).

The housekeeping cleaned the room next day (while I was away) and did not keep any shampoo/ conditioner / soap .. it took 4 hours and 4 phone calls / reminders to get something delivered. Got stuck on the 22nd floor with non-functioning elevator -- several minutes of trying to get it to start , called other elevators, nothing worked -- called the operator, she said she would send someone to check, after a long wait and no show by any maintenance staff , found the staircase to climb down !

Called and complained to the hotel manager. He was polite, apologetic -- did offer me some points but was not able to transfer me to the nearby W hotel as I requested and it was too late for me to find a replacement myself. (I find it disgusting that the hotel would rush to open to cash in on the visitor demand but when things fell apart, wouldn't stand up and take responsibility and do the right thing).

On a whole, one of the worst experience anyone can have in a hotel / brand of this caliber. Starwood should be embarassed with putting out this type of shabby product in market !

Date of stay: July 2009
  • Trip type: Travelled as a couple
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1  Thank PG13LA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2009

I decided to pay up for a premium room but was really unimpressed. I got a sitting room but it wasn't well laid out with respect to the rest of the room. My view was of the brick wall of another building so the room didnt get much lighting. The bathroom was great - really modern and clean. But in hindsight, I would have been better off paying less for a smaller standard size room. Also, the hotel isn't finished with construction. There was some construction noise early Friday morning - not fun when you're on vacation. The westin website led me to think that all construction was done so I expected everything that was referenced in the website to be true...including a swimming pool. Well, I found out when I arrived that it was still in construction. Ugh.

Date of stay: July 2009
  • Trip type: Travelled as a couple
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    • Cleanliness
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1  Thank wenderful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2009

I brought a group of my customers to this hotel and we had a few issues. We brought 50 people and used some convention space, the hotel had room issues, construction problems and a very unconcerned staff.

Date of stay: June 2009
  • Trip type: Travelled on business
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1  Thank ferretauto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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