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“Food good but average service”

Houston Avenue Bar & Grill - Laval
Ranked #72 of 729 Restaurants in Laval
Price range: USD 15 - USD 38
Cuisines: Steakhouse, Bar, Grill
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Description: We invite you to join us on a culinary adventure that is sure to please even the most discriminating palate. With our decidedly urban upscale vibe, you will discover a great new place to meet friends and family in style.From fabulous appetizers, innovative seafood and salads to our signature steaks and ribs, come enjoy a freshly prepared, simply delicious cuisine - all with a Houston flavour.
Reviewed 22 November 2017

Don't get me wrong, the restaurant is ok, but it all depends of the service we receive in order to make in great. Food, as always, was delicious. The busboy picked up our glasses and drop it on the table and shards of glass went in my half eaten nachos. No worries, stuff happen! Our waiter came back to pick up the glass, no apologies, no replacement of meal, no compensation, nothing! He could have at least taking a bit off the check as a courtesy or apologized!

    • Value
    • Service
    • Food
1  Thank SylvieFrancois444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoustonResto, Public Relations Manager at Houston Avenue Bar & Grill - Laval, responded to this reviewResponded 18 December 2017

Hi,
We are very sorry to read about your experience with us. You are right, even though accidents happen, the waiter should have rectified the situation. The food and service we give to our costumers are our top priorities and your visit should have reached your expectations. Do not hesitate to ask for a manager if this kind of situation happens again in the future.
Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (110)
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5 - 9 of 110 reviews

Reviewed 12 November 2017

The moment we walked in and said in English we have a reservation the girl behind the front desk seemed confused as to what language we were speaking.
We had to ask for English menus to a waitress who did NOT speak a single word of English. Once she came around to take our order we had to point on the menu as to what we wanted because she did not understand a word we were saying
MY next question is to the owners of this restaurant WHAT WERE YOU THINKING when you hired staff that can NOT speak or understand English to serve people???? I would really like to know the thought proses behind your hiring practices
Just a little hint NOT everybody is from this province or country. KEEP that in mind next time you hire staff to serve people.

Now as for the food really disappointed my rips were at most average if not below average. my wife's steak her exact words were THE KEGS steak is much better.

believe it or not the rest of our dinner party said the same thing we have had better steak at the KEG

I almost forgot about the only thing that we were all able to agree on that was really good were the entrées we ordered.
Must admit really enjoyed the entrées

over all disappointed with our meals and the french only service

we were there November 11 2017

    • Value
    • Service
    • Food
3  Thank Kosta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoustonResto, Public Relations Manager at Houston Avenue Bar & Grill - Laval, responded to this reviewResponded 18 December 2017

Hi,
We are very sorry to read about your experience with us. We understand how important it is to be able to understand your waitress. The food and service we give to our costumers are our top priorities and your visit should have reached your expectations. We hope to get a second chance to show you that we have high service standards and that they are usually respected. Do not hesitate to ask for a manager if this kind of situation happens again in the future. Regardless, we are sorry that no one moved you to another section, where a waitress speaks English. This was an oversight on our part, and someone should have moved you as soon as they realized you did not speak French.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

The service was good, great décor as a restaurant, but lacking food quality. Looks like a dress up restaurant with a large bar.

    • Value
    • Service
    • Food
Thank 916angelof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoustonResto, Houston Avenue Bar & Grill Team at Houston Avenue Bar & Grill - Laval, responded to this reviewResponded 3 November 2017

Thank you for sharing your opinion. We are sorry to read your disappointment and we are taking your comments into consideration in order to constantly improve. We hope to get a second chance to show you that the quality of our food is important to us.
Have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017

This place was recommended by several people and it was good. The food was delicious and well priced and the staff were friendly in a good atmosphere. The only downside is the music is too loud to carry on a conversation with the person right next too you. Club level music, in a sit down restaurant/bar.

Thank Richy_Bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoustonResto, Houston Avenue Bar & Grill team at Houston Avenue Bar & Grill - Laval, responded to this reviewResponded 28 June 2017

Hi,

Thank you very much for taking the time to give your opinion! We are happy to know you enjoyed your experience with us and we are taking your comment into consideration about the music. We have loud music playing on Thursday, Friday and Saturday night only.

We hope to see you soon again, have a great day!

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Reviewed 12 May 2017

We went to this restaurant for the happy hour and then dinner. The food was tasty. The booze affordable. It's very crowded and noisy. Learn sign language if you want to have a conversation.
Overall good value.

Thank chobden57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoustonResto, Houston Avenue Bar & Grill at Houston Avenue Bar & Grill - Laval, responded to this reviewResponded 29 May 2017

Hello,

Thank you for your kind words! We are happy you had a good experience with us and we hope to see you again soon!

Thank you and have a wonderful week!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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