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Reviewed 2 August 2016

We needed a hotel with 2 beds close to Montreal. The Comfort Inn was quiet, the rooms were tidy and the beds were comfy. The bathroom was spotless with fresh fluffy towels and there was a hot breakfast. It was 20 minutes drive in and out of the city, it worked just fine for us. With the added benefits of free parking and Wi-fi, we totally enjoyed our stay.

Room Tip: Get a room on the opposite side from the highway
  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jjhmolbio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

the rooms are spacious, and clean . the Bathrooms are spacious too. the staff are very nice nice and helpful and friendly. the breakfast is good compared to other hotels in Canada, but could be better....The location is not in the downtown Montreal but it is quiet ....

Stayed: July 2016, travelled with family
Thank fromheaven613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2016

stayed here last week and the hotel was very clean, nice breakfast area with plenty of choice. Bed was comfortable. I would stay here again. slept well. There are several restaurants in the area and its very close to carrefour laval shopping center

Room Tip: from carrefour laval take blvd laval. check out directions on google not gps
  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank ann b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina B, Manager at Comfort Inn Laval, responded to this reviewResponded 17 May 2016

Dear ann b,

Thank you for sharing your appreciation of our Hotel! We are glad to know that we met your expectations.

We hope to welcome you again soon,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2016

We stayed at this hotel for a weekend in February with a girls sports team. The team was offered a price of around $100.00 per night for a regular room with two double beds. Our experience was less than optimal for a few reasons. What follows is a summary of the pros and cons.

Pros:

Rooms: the rooms were clean and the housekeeping staff did a good job each day. The first floor rooms have sliding doors onto the parking lot, which can conveniently be used to unload luggage. There is a small fridge and microwave in the room.

Location: it's right off the highway. In the immediate vicinity is a fabulous mall and the Cosmodome. If you're looking to be close to these amenities, and you don't mind sleeping within a stone chip's throw of the highway, then the location is convenient.

Cons:

Service: You will not get any requests addressed. I requested a quiet room at the time of making the reservation. Upon checking in, we were assigned a room on the first floor, fairly close to reception and very close to the highway. I requested a quieter location and was told that all the rooms were allotted and that we were being given the last available room. I later found out that several of the other families had not checked in yet, so clearly several rooms had not been allotted when we checked in.

Beds: The mattress was as hard as a rock at the sides and saggy in the middle. Perhaps it started life as an extra extra firm, and the middle gave away after much use. In any case, it was not comfortable enough to sleep on.

Noise: The walls are paper thin, and the doors have a tendency to slam when left to close on their own. Starting in the wee hours of the morning, we were awakened by doors slamming and the voices of people walking through the halls. The airport is fairly close to the hotel, so it's likely that the noise was related to people leaving for early flights. We didn't have any problems with loud parties - just the normal noises of people talking and doors slamming. It's a big enough problem that you might not get any sleep in this hotel.

Amenities: None. No pool, no fitness room. Nothing, except a close and unobstructed view of the highway. Not good for restless kids or parents looking for a place to get some exercise.

Gathering places: None. No lobby, no meeting places. No places at all for parents or kids to hang out except the hallways (which brings us back to the noise problem above). There was a breakfast room, but the hotel management wouldn't let the guests use it after breakfast.

Breakfast: The breakfast room is furnished in a style that only be described as prison issue. The food is edible but low cost (instant scrambled eggs, processed bagels). There is a little bit of fruit and some yogurt, so the health conscious won't starve. The layout of the buffet is badly organized, with plates and cutlery and drinks in the middle, so people stand in long lines to pick up a fork or a glass of orange juice. Someone should set up a separate table with plates, cutlery and drinks in order to reduce the length of the lines.

Overall, this hotel isn't terrible. It is clean, has ample parking and it provides a free breakfast with a few healthy options. It would be fine for an overnight, to get some sleep (or not) before an early flight. However, it simply doesn't offer enough space or amenities for families or sports teams. If you are headed to Montreal for a weekend tournament, and you need to be sure that everyone gets a good night's sleep and a hearty breakfast, then stay somewhere else.

Room Tip: Try to get a second floor room away from the highway.
  • Stayed: February 2016, travelled with family
    • Value
    • Location
    • Service
Thank thirdroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina B, General Manager at Comfort Inn Laval, responded to this reviewResponded 17 May 2016

Dear thirdroom,

We thank for taking the time to share your experince on Tripadvisor. We are happy to learn that you appreciated the cleanliness and location of our hotel. We do apologize for failing to meet you expectations for the choice of the room and the noise. Indeed, that weekend we welcomed sports teams and our hotel was sold out.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Laval.

Sincerely,
Management

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Reviewed 9 February 2016

My son had a hockey tournament semi-finals over the weekend and we wanted to stay nearby in case the team makes it to the finals. I knew this hotel from a previous family trip and I was confident it would be fine.

Eventhough the type of room I had reserved was doublebooked, the experience was good. The front desk employee was very nice and the free breakfast was varied and included hot options (e.g. scrambled eggs, make your own waffles).

  • Stayed: February 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank anne_sophied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina B, General Manager at Comfort Inn Laval, responded to this reviewResponded 17 May 2016

Dear ann_sophied,

We are delighted to learn that you liked your stay at the Comfort Inn Laval. We will share with our employees your comment about the hot breakfast and the good service at the front desk. We are sorry for the reservation accuracy, we will make sure it will not happen again.

We look forward to welcoming you again for your next tournament!

Sincerely,
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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