We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
USD 253
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
The Great George(Charlottetown)
USD 219
USD 207
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Quality Inn & Suites(Cornwall)(Great Value!)
USD 113
Booking.com
View Deal
  • Free Wifi
  • Free Parking
The Harbour House(Charlottetown)
USD 171
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Rodd Charlottetown(Charlottetown)
USD 240
USD 215
Official Hotel
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 208
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Shipwright Inn(Charlottetown)
USD 201
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Dundee Arms Inn(Charlottetown)
USD 190
USD 185
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 177
TripAdvisor
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (516)
Filter reviews
516 results
Traveller rating
201
193
81
32
9
Traveller type
Time of year
LanguageAll languages
More languages
201
193
81
32
9
Show reviews that mention
All reviewsfront deskhi expressjack frost festivaltim hortonswould stay here againminute drive to downtownthe hotel is cleanfree breakfastthe breakfast areayogurtbeds were comfortablenew brunswickgreat place to stayeasy accesshot breakfastnice stayking suite
Filter
Updating list...
28 - 33 of 516 reviews
Reviewed 7 January 2018

Have stayed at this excellent hotel several times over past couple of years. Always comfortable clean rooms, and during the past year (2017), all rooms have been completely redecorated and renovated, and equipped with new furnishings. Our stay was for several days, and from our arrival until our checkout, the Front Desk Staff of: Marjorie, Amanda, Rachel, Doug & Greg were always welcoming - warm and friendly. The Housekeeping Staff we met: Danielle, was always thorough and efficient, and also accommodating to our somewhat irregular schedule. The Breakfast Hostesses: Bev and Edie, were always warm, friendly and welcoming, and kept the Breakfast Room clean, tidy and fully stocked all through the Breakfast Hours. The staff all work as a wonderful team to make everyone's stay more than comfortable - they are exceptional young people who have made our every stay there a pleasure. They have become more like family to us - our Charlottetown family! We wouldn't stay anywhere else in Charlottetown now!

Room Tip: We have stayed in several different rooms now - always excellent & comfortable! All rooms beautifully renovated & refurbished in 2017.
  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank George F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this reviewResponded 8 January 2018

Dear George,

Thank you very much for your kind words about our hotel and staff. We hope you all had a wonderful Christmas holidays in Winnipeg. We can't wait to see you and Candy again the next time you come to visit our Island. You are a part of our big family now too! Take care and all the best to you and the rest of the Frizzell's!

Kind Regards

Rachel Gennis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

At first glance, this is a nicely renovated hotel with friendly and efficient staff and free cookies at check-in. The rooms look clean and modern with conveniences like a fridge, microwave and Keurig coffee maker. The beds were way too soft for my taste (making it impossible to sleep on my stomach), but other people will probably find them very comfortable. The sheets were good quality and the shower was good, although it's definitely time to replace the towels, which feel like sandpaper.

However, noise was an issue. We were awakened at 4:30am when someone in a nearby room decided to take flush the toilet and take a shower and it sounded like an engine running right next to our bed. We managed to get back to sleep until about 6:30 when trucks started rumbling (compete with back-up alarms) right outside our window. I'm not sure if this is a temporary issue related to the renovation work or just regular garbage trucks.

Breakfast was typical for a HIE, although they didn't have bacon (just two types of sausage, neither of which looked very appealing). Worst of all, the signature cinnamon rolls (which I usually love at this chain) tasted a bit off, so I threw mine out after a couple of bites. However, they did have Tim Horton chocolate chip muffins, so that helped ease the pain.

Despite the lack of sleep and disappointing breakfast, I probably would stay here again before early morning flights, given the price and proximity to the airport, especially since the rooms are much nicer than at some other hotels in the immediate area.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
Thank FoodAddictPEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this reviewResponded 1 February 2018

Dear FoodAddictPEI,

Thank you for your comments and your patience in regards to our renovations. We appreciate your feedback so we continue to be a better hotel for future guests. I am very sorry for the noise issues you encountered during your stay. We are working hard to rectify this going forward so it doesn't happen again. We appreciate you letting us know. Once again thank you for your feedback, and we are continuing to work hard on finishing our renovations.

Thank you and we hope to see you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Super clean, and updated property. Loved our room. We had our two dogs with us, our room was so convenient to the doors to the outside. Great value for the accommodations offered . Close to all amenities (Tim Horton’s, Walmart just down the street) . Downtown is a short drive away. Check in and express check out seamless. Staff recommended a fab pub for dinner.

Stayed: November 2017, travelled on business
2  Thank SDMichael0314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel_Nunn, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this reviewResponded 8 December 2017

Dear SDMichael0314,

Thank you for your kind words about your recent stay with us. We are all huge animal lovers here at the Holiday Inn Express , so I am glad you were able to bring your furry family members with you to stay with us. We hope to see you again soon!

Rachel Gennis
Guest Service manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

I have stayed at this hotel twice, this time in a newly renovated room. Nicer than I expected. No carpet anywhere in the new style room. Beautiful lighting. Flat screen TV. Excellent rate of $106 plus tax, prepaid. Has breakfast & parking included. Breakfast was hot and cold items. Hotel has a pool as well. Very conveniently. Free Wi-fi & bottled water. Room also had a coffee station, microwave and mini fridge. I’d stay again. Ask for a newly refurbished room.

Stayed: November 2017, travelled with family
2  Thank 228carolannh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this reviewResponded 8 December 2017

Dear 228carolannh,

Thank you for your review about your recent stay with us. You will be happy to hear that you do not need to ask for a newly refurbished room when you stay with us, as we are near completion of 100% of our guest rooms! We love them and are glad to hear that you love them too. The third floor still has carpet, for those who prefer it, and the first and second floor have laminate floor. We love to have options! We hope to see you again soon.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017

We drove from The Halifax Airport up to Charlottetown to spend our first night in PEI. We usually opt to stay at a Holiday Inn Express because we find that they have consistently high quality accommodations. The front desk staff was very helpful and friendly. I found out that we could go ahead and buy our Wood Island Ferry tickets there at the Holiday Inn Express. You even save a few dollars when you get your tickets there. The breakfast menu was varied and delicious as usual. The room was clean, comfortable and quiet; which is what I want in a room.

Room Tip: All rooms seem fine
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this reviewResponded 8 December 2017

Dear Thomas M.,

First of all, thank you for your detailed review of your recent stay with us. We are so appreciative of your loyalty to the IHG brand and Holiday Inn Express family. We are glad to hear that you enjoyed your stay with us and we hope to see you again soon!

Kind Regards,

Rachel Gennis
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews