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Traveller rating
1,865
672
226
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74
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All reviews great location bank building small kitchenette the financial district washer dryer beautiful hotel union station heart of downtown lobby bar eaton centre room was spacious great room cn tower central location business trip vault path
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37 - 42 of 2,917 reviews
Reviewed 30 November 2021

What a great hotel. Right near everything, Direct access to PATH. From the moment you pull in, the valet workers greet you so warmly. Customer service is equally gracious. Easy check in. Room was lovely. Little kitchen with everything you need. Bed was comfortable and we had a nice view too. Had dinner downstairs at Tellers and food was awesome and again service stellar. We were given a card for a pastry and coffee at Daily Ritual Cafe and staff are wonderful there too. Every employee we came across during our weekend there greeted us so kindly. Will certainly return.

Date of stay: November 2021
    • Location
    • Sleep Quality
    • Service
Thank ontariotraveller_66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 November 2021

When we arrived, I spoke with Justin who (thankfully) confirmed valet parking was available. He was friendly and helpful when taking charge of the car. Faisal, kindly and patiently guided my husband and I through the COVID assessment process, while deftly making his way along the lineup of guests who were checking in at the same time. They set the tone for the assistance we would continue to receive during our stay.

When we checked in, we were offered an upgrade to our room. Having a view of the lake, city and CN Tower from our deluxe suite added to the enjoyment of my birthday celebration!

Our lovely experience started with Justin and Faisal and continued with every interaction we had with the staff during our stay.

Date of stay: November 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank IMACK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 November 2021

We arrived at the hotel, that is situated perfectly downtown, and the man working at the valet station was very nice and helpful. The lady at the check in was nice as well and was able to answer all our questions. We then went up to our room and it was sort of downhill from there. Shower drain was pulled out and left in the tub with hair, the dishwasher had old smelly water stuck in there and room was cramped for a suite with barely a small window to look outside. Not the 5 stars everyone has told me about. Would recommended staying somewhere else for that price.

Room tip: Non-historic side has less waiting time at elevators
Date of stay: November 2021
    • Value
    • Location
    • Service
Thank mikecR1544BC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 November 2021 via mobile

No amenities here like room service. The checkin area is crowded with no direction and you can’t hear with the thick plastic partition.

I had an urgent conference call at 11am and was told it’d be $50 bucks to check out an hour later. Their suggestion was to take my meeting in their noisy lobby.

Date of stay: November 2021
Trip type: Travelled solo
1  Thank JasonC870
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 November 2021 via mobile

Stayed here one night. Literally right in the middle of everything in downtown. Walked from the train station with one bag super easy walk. Beautiful view of everything from the massive windows. Beautiful living room with a kitchen as well. Loved this place.

Date of stay: September 2021
Trip type: Travelled solo
Thank acshelco1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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