This used to be my favourite hotel in Toronto until my most recent stay. The rooms were dirty and falling apart. The bathroom fixtures were either loose, or didn't work, including the sink being stuck closed. The Zen fountains inside the rooms smelled a bit, likely from not being cleaned properly. There was clear grime in the kitchenette and the bathrooms.
Don't be fooled by their included breakfast; it is served in the bar downstairs and consisted of stale cereal and toast, bagels, milk and juice.
Was also offered 'free Martinis' - when we cashed them in at the bar, we found out they didn't even have a martini menu and the bartender wasn't very helpful. We felt like a nuisance to them.
There is also no consistency with the room types. For the same price some rooms have a balcony, some do not. Some have a shower and a tub, some just a small shower. Some have a sitting/bar area, some just have a small shelf with stools to sit at.
Their customer service has also declined. Twice I have requested a room with a tub, twice I have been denied, even though the reservations were made well in advance. They emailed me an offer, but then wouldn't honor the advertised price. No explanation was given.
For the prices they charge, you may want to conisder an alternative. It isn't the boutique hotel it used to be.
- Official Description (provided by the hotel):
- An urban oasis in the heart of Toronto's financial district, the Cosmopolitan Toronto Hotel & Spa is a leader in the newest trend in lifestyle hotels and is recognized for its exceptional design concept, service and ambiance. A stay at the Cosmopolitan is the ultimate in intimate, modern comfort. With only 5 suites per floor, the amenities are generous and include windows & balconies that open to spectacular views of the city and Lake Ontario, hardwood floors, full kitchens, washer/dryers, 32 inch flat screen televisions. ... more less
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- Also Known As:
- Cosmopolitan Toronto Hotel