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Reviewed 26 October 2016 via mobile

Stayed four nights in this turn of the 20th century B&B. The room was adequate size for two. Very quiet, clean, friendly guests and staff. The location was super convenient (walking distance or streetcar) to so many Toronto neighborhoods. Great value for the money too. Would return.

Stayed: October 2016, travelled as a couple
Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madmanor, Manager at Madison Manor Boutique Hotel, responded to this reviewResponded 29 October 2016

Dear Guests:

Delighted you found the Madison Manor to be a Charming B&B. And found the property to be clean, quiet and friendly staff. Delighted you liked the convenience, good value
for money. Thank you for the high marks and sharing your feed back for your
4 day stay with us. We will look forward to welcoming you again upon your return
visits.

Our Madison B&B & Pub is a 23 Bedroom old fashioned Victorian Mansion, rooms vary in size and no 2 rooms are the same. They are similar in size to a residential Mansion, our standard rooms are the smallest. If you are looking for larger rooms, our Deluxe and suite rooms are a great choice. 201 and 301 are our largest suites, and similar in size to the Master Bedroom Suite in many homes.

We are continuing with our many capital improvement projects. We just completed
several major projects, including WIFI upgrades, new television cable system, new roof, exterior paint of the Victorian Mansion and new outdoor carpeting for the
stairs. We have many more projects scheduled for the Madison Manor.

Thank you for choosing the Madison Manor.

Sincerely,
Kelly Kane, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2016 via mobile

Location is very good and the pub has a nice terrace (however this place is always crowded).
And for the rest?
Noisy (young crowd outside and drunk until 3-4 AM) stinky common rooms (stanch of beer during the breakfast which was very poor and we ate only once), old furniture, not attractive at all.
The room offered nothing more than a bathroom and a bed with limited space for suitcases.

Stayed: October 2016, travelled with friends
Thank DomenicoLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madmanor, Manager at Madison Manor Boutique Hotel, responded to this reviewResponded 29 October 2016

Dear Guests:

Glad you liked the location. We take your comments seriously.

Your request was for a standard room for your booking and those are our smallest rooms. Our Madison B&B & Pub is a 23 Bedroom old fashioned Victorian Mansion, rooms vary in size and no 2 rooms are the same. They are similar in size to a residential Mansion, our standard rooms are the smallest. They are all done in a
very eclectic old fashioned style. Our owner wanted to make her guests feel
like they were staying in her home. This is the concept our owner wanted to have for her guests, when they stay in Toronto.

If you are looking for larger rooms, our Deluxe and suite rooms are a great choice. 201 and 301 are our largest suites.

Our Madison Manor B&B is located beside our Madison Avenue Pub with 6 Victorian Pubs, it one of the largest pubs in Canada. The weekend is very vibrant with patrons and from Sunday to Wednesday it is very quite. We are in the heart of the University Community.

All of our Victorian Pubs are steam cleaned on a regular basis. We also do special events for very large groups and sometimes the carpets after these events need to be steam cleaned, we do try to get this done by 6:00 am before breakfast starts, but
it is not always possible, I apologize we were unable to schedule team cleaning
prior to breakfast.

We do make every effort to describe what we are and what we offer. Many guests have enjoyed the Madison Manor Boutique Hotel for the last 16 years as their home away from home. A good choice for guests who want a more casual arrangement for their accommodation.

Thank you again, we take your comments seriously and will review to make our service better.

Sincerely,
Kelly Kane, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2016

The hotel is very run down. Our bed is particularly problematic as it is old and uncomfortable. The worse part was the bed had someone else's hair in it. Not clean. For this price ($150), I don't consider this good enough. And, I have a hard time understanding how this can be cerificated excellent by tripadvisor. Book elsewhere.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bethany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madmanor, Manager at Madison Manor Boutique Hotel, responded to this reviewResponded 19 October 2016

Dear Guests:

We take your comments most seriously. Our linen sheets and towels are cleaned everyday and are put on fresh daily for all of our check ins. We often get high marks for our cleanliness and if it is brought to our attention, we will re-make your bed again or if you are not happy with your room we will move you rooms. I am sorry you found your bed uncomfortable.

We have been welcoming guests for over 16 years. And many of our guests consider the Madison Manor, our 23 Bedroom Guest House to be their home away from home.
We have been making many capitol improvements, including, new roof, exterior paint
project, newly outdoor carpeted entrance, major upgrade on our wireless service, new phone system and a new television cable system. We will continue to do upgrades on our 23 bedroom guest house. We would like to do it all at once, but these are all
expensive improvements and it takes time to upgrade our graceful old Victorian
Mansion. Each room is different and no 2 rooms are the same, with an old fashioned
feel and antiques. Our owner wanted to make each room an extension of her guest rooms in her home. Our guest rooms are the size of rooms you would find similar in
a residential home.

I am sorry you did not enjoy your stay and when we are given the opportunity to learn
you are not happy during your stay, we do everything we can that is possible to address your concerns.

The Madison Manor Boutique Hotel is a 23 Bedroom Guest house, we are located beside
the Madison Avenue Pub, one of the largest pubs in the city in the heart of the University Community in the Annex. For guests who want a more casual stay and
ambience it is a great choice.

Again I am sorry we did not have an opportunity to assist you and make changes so
you might have enjoyed your stay with us.

Sincerely,
Kelly Kane, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2016

a boutique hotel. But the service and room conditions are not worse than the standard hotel. Free breakfast, one free lunch coupon, free bottle water in room, amazing internet speed, nice bathroom... Mostly important, the price is quite cheap in that area!

the only unsatisfactory part is the window has no curtain. so i have to wake up early because of the sunshine.

  • Stayed: October 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Yichuan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madmanor, Manager at Madison Manor Boutique Hotel, responded to this reviewResponded 19 October 2016

Dear Guests:

Thank you for your comments and top marks and high ratings. Glad you found our pricing to be quite cheap for the area, liked that we offer free breakfast, a lunch
voucher for the restaurant -our Madison Avenue Pub and free bottled water in the room. All of the bathrooms in the Madison Manor are similar and you found it
to be a nice bathroom. Thank you for letting us know you found amazing internet
speed, we just made some major capitol improvements on our complimentary
wifi service.

We will be doing more improvements at the Madison Manor and this will include
new window treatments.

Our rooms are old fashioned and similar to a guest room in many homes.
Our owner is originally from England, where large old fashioned Guest Houses or large Victorian B&B’s are very common. This is the concept our owner wanted to have for her guests in Toronto at our 23 Bedroom Madison Manor Boutique Hotel. Our Madison B&B is a great choice for guests who wish to enjoy a more casual ambience of a Bed & Breakfast.

Our Madison Manor B&B is located beside our Madison Avenue Pub with 6 Victorian Pubs, it one of the largest pubs in Canada. The weekend is very vibrant with patrons and from Sunday to Wednesday it is very quite. We are in the heart of the University Community. We are delighted that you enjoyed a quiet stay with us.

Again thank you for the top marks and your comments nice room and nice service.
We are delighted you enjoyed your stay with us. It is important that all of our
staff offer friendly and helpful service.

Thank you for choosing the Madison Manor for your guest stay.

Sincerely,
Kelly Kane, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2016

The property is in a quiet residential street and close to subway station but there is a pub next door which is very noisy at night, customers run in the road screaming at regular intervals until about 4.00 am and the owners appear to take no action to try and encourage them to consider residents. It must be awful to live nearby. Toilet broke on our first day and no-one available to repair it. We had to flush it ourselves for the rest of our stay and no-one bothered to apologise or offer us a discount when we left. Staff were miserable and unhelpful. Breakfast was served in a bar of the pub and no staff to assist. The same boiled eggs were served two days running. The carpet was so dirty it stuck to the soles of our shoes. We were pleased to go home.

Room Tip: We had a quiet room allocated away from the pub but it did not stop the noise from the street
  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank ANNE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madmanor, Manager at Madison Manor Boutique Hotel, responded to this reviewResponded 14 October 2016

Dear Guests:

We take your comments seriously. It is important our staff are helpful and welcoming. We have a 23 bedroom B&B Guest House and our maintenance is on duty from Monday to Friday and only for emergencies on the weekend. I am sorry that we were fully booked during your stay and there was no option to give you an upgrade and move you to another room, which we would have been pleased do to. Normally our staff is very pro-active of taking care of guests concerns.

Our Madison Manor B&B is located beside our Madison Avenue Pub with 6 Victorian Pubs, it one of the largest pubs in Canada. The weekend is very vibrant with patrons and from Sunday to Wednesday it is very quite. We are in the heart of the University Community. We value our neighbours many who are our regular patrons at the Madison and they are very important guests. There are a few University Student residential buildings on the street as well.

We are doing our best to let our guests know that we do not offer a full breakfast, we promise a continental breakfast, which is just a coffee and a pastry. We offer much more and although our staff do not serve you breakfast as it is a self service where guests can help themselves to what they would like. We offer a self service of: bagels, daily in house baked muffins, danish pastries, orange & cranberry Juice, coffee & tea, hard boiled eggs, cream cheese, jam, peanut butter, kettle oatmeal, boxed cereals & fruit. We serve our self serve continental breakfast each morning in one of our Victorian Pubs at the Madison Avenue Pub. All of our Victorian Pubs are steam cleaned on a regular basis. We also do special events for very large groups and sometimes the carpets after these events need to be steam cleaned. I apologize that this was not done before breakfast service in the pub. We also provide a restaurant voucher with your stay and this can be used to enjoy a hot breakfast with full staff service when the restaurant opens.

We do make every effort to describe what we are and what we offer. Many guests have enjoyed the Madison Manor Boutique Hotel for the last 16 years as their home away from home. A good choice for guests who want a more casual arrangement for their accommodation.

Thank you again, we take your comments seriously and will review to make our service better.

Sincerely,
Kelly Kane, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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