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All reviews the royal ontario museum proof bar signatures restaurant bloor st yorkville area front desk staff mini bar room was large self parking sitting area bed was very comfortable cn tower rom university subway ihg downtown
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Reviewed 22 August 2018 via mobile

I went with Sky Lounge at Proof Bar for my engagement party and the service we received was superb. Fabiana and Eddy were a pleasure to work with and made the entire process so easy and quick. The food was outstanding and exceeded all our expectations!! All the details were considered by the team which made the evening with our close friends a family a memorable one. Thank you to the entire team for all your help!

Stayed: August 2018, travelled with family
Thank Prasath T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICTY220, General Manager at InterContinental Toronto Yorkville, responded to this reviewResponded 23 August 2018

Dear Prasath T,
Thank you so much for your wonderful review! It will be my absolute pleasure to share your kind words with Eddy and Fabiana, who I know are extremely proud to deliver the great service. Furthermore, I am thrilled you have enjoyed the food and service during your engagement party; thank you for entrusting us with such a monumental celebration. We look so forward to continuing to welcome you in the near future!

Warm Regards,
Ronald Hoogerbrugge
General Manager
InterContinental Toronto Yorkville

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Reviewed 21 August 2018 via mobile

Best hotel ever and proof Bar is fantastic. Mandy is great! One of the best old fashioned I have ever had in the world. Also the food and beverage is great. Back patio is super chill and sometimes live music. Everyone is so nice.

Stayed: August 2018, travelled on business
1  Thank boarderjosh10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICTY220, General Manager at InterContinental Toronto Yorkville, responded to this reviewResponded 23 August 2018

Dear Boarderjosh10,
Thank you so much for your wonderful review and kind words regarding the service you received from our talented Mandy! It will be my pleasure to personally share your praise and than her for contributing in making your experience at the InterContinental Toronto Yorkville a memorable one! We look forward to your return.

Warm Regards,
Ronald Hoogerbrugge
General Manager
InterContinental Toronto Yorkville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

The hotel was nice but they dropped the ball on service. It was our anniversary and my husband had called and pre ordered champagne and strawberries. They didn’t show up. Finally he called them and asked for it. It arrived an hour later. They also told us we would get a choice of upgrades for our points and that didn’t show up either.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LRawsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICTY220, General Manager at InterContinental Toronto Yorkville, responded to this reviewResponded 21 August 2018

Dear LRawsie,
Thank you kindly for taking the time to post your review and feedback as it is such an integral tool in addressing our shortcomings and being able to continuously improve on our services and our product. First and foremost, please accept our most sincere apologies on having missed the mark for such an important milestone in a timely manner. We strive to always impress and exceed our guests' expectations, and to see that we have not done so in this instance, is deeply disappointing. In regards to receiving an upgrade or points for your stay, allow me to further investigate and message you privately should be need further information.
I will still remain hopeful that you will grant us another opportunity to welcome you back to the InterContinental Toronto Yorkville so that we can impress you with the usual standard of service we pride on delivering to our guests.

With Warm Regards,
Ronald Hoogerbrugge
General Manager
InterContinental Toronto Yorkville

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Reviewed 13 August 2018

Last week my daughter and I headed to Toronto. We were blessed to have met the Lead Concierge, Orson Tsoi, on our visit to Toronto.

Orson went above and beyond the usual arranging tours, making theater and restaurant reservations, etc. Without Orson's assistance we would not have been able to complete our tasks for our visit to Toronto.

Later in the day I saw Orson come onto the street in front of hotel to assist guests with directions and help them on their way.

Thank you very much Orson with your assistance we were successful.

Intercontinental is very lucky to have you representing them on the front line :)
Happy Travels

Room Tip: For view ... South is the lake and CN Tower - higher floor facing south for beautiful city view
  • Stayed: August 2018, travelled with family
    • Service
Thank diolchgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICTY220, General Manager at InterContinental Toronto Yorkville, responded to this reviewResponded 15 August 2018

Dear Diolchgar,
Thank you kindly for your excellent rating and review following your stay with us at the InterContinental Toronto Yorkville.
We are thrilled to hear how much you enjoyed interacting with our Lead Concierge, Orson, and how he assisted you and your daughter in making memories in our vibrant city! We will ensure he knows about how grateful you are, and we will recognize him for providing our InterContinental standards of excellent service!
We very much look forward to your return!

Warm Regards,
Ronald Hoogerbrugge
General Manager
InterContinental Toronto Yorkville

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Reviewed 13 August 2018 via mobile

This fine, elegant hotel is located near the Royal Ontario Museum and the Royal Conservatory of Music. The front desk staff are super friendly and helpful. The rooms are large and very tastefully furnished. St. George Subway station is just around the corner making the entire downtown easily accessible.

Stayed: August 2018, travelled on business
Thank ReneWicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICTY220, General Manager at InterContinental Toronto Yorkville, responded to this reviewResponded 14 August 2018

Dear ReneWicks,
Thank you kindly for your perfect rating and review following your most recent stay at the InterContinental Toronto Yorkville.
We appreciate how much you enjoyed interacting with our Team, our large and tastefully furnished guestrooms, and our excellent location. It is always great when there is a major subway station only minutes away to help you get anywhere in the city, and great museums within walking distance!
We look forward to welcoming you back!

Warm Regards,
Ronald Hoogerbrugge
General Manager
InterContinental Toronto Yorkville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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