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All reviews outdoor pool mini putt niagara falls hot tub fitness center fairview mall sports bar early check rooms are clean fridge and microwave yogurt easy access convenient location qew highway minute drive niagara area bw
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Reviewed 16 August 2014 via mobile

Even the kids complained about the pool being dirty. Towels hard to find since there was hardly no staff around. Front desk was nice but too busy, often just one person. Gave my email to one to register to point system over 2 weeks ago and I'm still waiting to hear. We had a room with a filthy balcony with junk on it. Nice breakfast but running out of everything, food, milk, spoons...

Date of stay: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lasnanou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 19 August 2014

Thank you for your feedback and concerns. We will address these staffing issues to ensure your stay with us is more enjoyable in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Fantastic from start to finish. Room was clean,quiet and nicely appointed. Cleaned every morning and when we came back in the evening the room was perfect. Staff all friendly and couteous, helpful with questions for me as a tourist. We stayed near the back with the balcony overlooking the pool. perfect for coffee and free newspaper in the morning.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank James U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 19 August 2014

We appreciate your feedback on Trip Advisor. We work hard to provide all our guests with superior service and this is a great example. I'll be sure to post your comments in our staff room for our entire team to see! Hope to see you soon!

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Reviewed 12 August 2014

Nice place to stay. Good pool and a large play / pet / putting area in the center. Needs a bit of maintenance touch ups but the room was great. That's all, I don't need 200 characters they should remove this minimum size requirement.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank wethetravellers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 19 August 2014

Thank you for your comments. Guests love our amenities and proximity to all attractions in Niagara. Hope to see you soon again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

The plusses for this hotel included a good bed, great shower, clean swimming pool, good air conditioner and a large room but the breakfast bar was a disaster. Very inadequate for the volume of people staying at the hotel, at 9 AM both mornings that we were there on a weekend, the line up was 1/2 a city block long to get to the breakfast bar. Too bad.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Norma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 19 August 2014

Thank you for your feedback on Trip Advisor as we continue to take strides on how to improve our breakfast service. We are working with the management team to come up with solutions to alleviate the rush towards the end of the breakfast service. Hope to show you the changes in the near future.

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Reviewed 8 August 2014

Our room was not very clean. Found some moldy food in one of the drawers in the room. Brought it to the attention of staff and they were indifferent. Room did not smell very fresh - no wonder. Would not recommend this one to anyone.

Pool was nice and staff in that area were very friendly. That is about the only good thing about this hotel. Sorry.

Date of stay: August 2014
Trip type: Travelled with family
Thank Cec M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded 10 August 2014

Thank you for your comments on Trip Advisor. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. We pride ourselves on a clean, comfortable stay and at this time we did not deliver. I've taken these notes to my department heads to ensure this does not happen again. I'd like to welcome you back in the near future and I will personally see that your room is immaculate.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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