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Reviews (1,993)
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All reviewswasher and dryerfull kitchenrideau centrebyward marketpresse cafetwo bedroom suitegreat locationparliament hillhome away from homelaundry roomwithin walking distancethe general managerparking garagelots of spacelarge suitesliving areadining table
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Reviewed 23 January 2018

Les Suites Hotel Ottawa is luxury defined. The customer service is professional, expedient and efficient. The 18th floor suite was amazing - views for miles, furniture and finishes to rival the best accommodations on the market. Les Suite did not miss a single detail. Our two bedroom, two bath suite with living room, kitchen and dining rooms, en suite laundry and more was the perfect staycation venue for us. We will definitely visit this 5 star hotel again.

Stayed: August 2017
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 23 January 2018

Dear Peter G,

Thank you for your excellent review and our team will be very pleased to learn that you enjoyed your experience with us!

I look forward to hosting you again on your next stay in Ottawa!

Sincerely,


Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018

Just a few blocks from the market and downtown. Great staff. Not fancy, but nice to have the kitchen amenities if travelling with family. Great spot, excellent rates. The little cafe on the main floor was perfect for breakfast, coffees and lunch.

  • Stayed: January 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 22 January 2018

Dear RG,

Thank you for your excellent review and I’m so pleased you enjoyed our great Team Members, well-equipped suites, fantastic downtown location and value for money! I will pass along your kind comments regarding the Presse Café located in our lobby to their owners. I look forward to hosting you again on your next stay in Ottawa!

Sincerely,


Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018

We could not believe the size of the room, I think this was the best equipped, largest and cleanest Hotel room we've ever stayed in. Full kitchen and washer and dryer was real bonus. We left our iPad behind in the room and Abdul in Housekeeping went over and above in making sure we received it back, he called around for quotes and even offered to bring it to the Post Office to get a quote so I could decide, it was much appreciated and we felt confident it would be safe and we would get it back. Location was perfect, in Byward Market, either steps or few minutes walk to shopping Mall, restaurants, bars and entertainment. Could not recommend this Hotel more!

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Debora3127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 22 January 2018

Dear Debora,

Thank you for your fantastic review and for recognizing our Assistant Executive Housekeeper, Abdul, for his helpfulness in getting your IPad back to you! We definitely have an amazing Team at the hotel. As a non-branded independent hotel, we certainly appreciate guest recommendations -- thank you! It would be an absolute pleasure to provide you a warm welcome back on your next stay in our awesome downtown location!

Sincerely,


Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016

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Reviewed 21 January 2018

I was on the Western Fencing team staying at Les Suites for a tournament in Ottawa. Excellent Hotel. Had kitchen space and separate rooms where we stayed. Great for people who are bringing equipment and needed some space for themselves.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank grahamsV5054KD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 22 January 2018

Dear GrahamsV5054KD,

Thank you for your awesome review and it was a pleasure hosting you and your Team! I look forward to welcoming you back on your next journey to downtown Ottawa!

Sincerely,


Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2018

This place is badly in need of a total overhaul. While the lobby has been refreshed the rooms are as tired and run down as can be.The rooms are spacious but the furniture could not be more dated, uncomfortable and dingy. The carpeting in the rooms is old and threadbare and the TVs are continually losing their cable signal. The washer had black gunk in the lint trap which was only cleaned when I brought the staff in and showed it to her. The WiFi does not work properly - one night I spent three hours trying to get a signal before the staff finally reset the system because other guests were complaining as well.The sheets and towels are abrasive, worn and need replacing, as do the bedspreads which are pilled and rough. The amenities are low quality and minimal. The dishes in the kitchen are cheap and the utensils and pans very low quality. There is no capsule coffee maker either, just an old drip coffee maker with a stained plastic top.As well, this property regularly takes numerous large groups of university students and sports teams. While I was there a very noisy and large group from Concordia University virtually took over the hotel, banging on doors, yelling and screaming until 2 am. Despite numerous complaints from other guests, the hotel did nothing except verbally underscore its alleged zéro tolerance policy for noise. While most of the staff makes an effort to be courteous, i had a dreadful experience with one of the recently promoted managers who could not have been more unhelpful. I strongly recommend giving this place a miss unless you really must have a big room and a kitchen. The Andaz Hyatt down the street is modern, chic, with fabulous views of the city, great amenities, high quality linens and good service. Les Suites is light years behind this and other properties in the area and seriously needs to pull up its socks. Thumbs way way down.

Stayed: January 2018, travelled on business
1  Thank HerveVDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 22 January 2018

Dear Herve,

Thank you for your review and I’m truly disappointed that you did not enjoy your stay at the hotel.

Sincerely,



Chris Pierce
General Manager
Ottawa Tourism’s Star Team of the Year – 2012, 2015, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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