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All reviewswasher and dryerfull kitchenrideau centrebyward marketpresse cafegreat locationtwo bedroom suiteparliament hillhome away from homelaundry roomwithin walking distancethe general managerparking garagelots of spacelarge suitesliving areadining table
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Reviewed 24 January 2013

We were 5 and the suite was very spacious: a fully equiped kitchen, 2 bathrooms, 2 bedrooms and even a laundry, we didn't feel like we were in a hotel. It has a good location which allows you to walk, you can leave the car in the parking lot. There's a Presse Cafe downstairs where you can have breakfast. It's a bit old but very clean!

  • Stayed: October 2012, travelled with family
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Thank Travellers C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 29 January 2013

Dear Guest,

Thank you for your great review regarding your October stay at the hotel. Our huge, well-equipped two-bedroom suites are perfect for families and the majority do have two bathrooms. Although our Traditional Suites are excellent value, you may wish to select one of our Premiere Suites for your future stays. Premiere Suites feature modern décor, soothing warm colours, beautiful dark woods, plush duvets, pillow-top mattresses, etc. Our location is second to none -- a 5 minute walk to the Rideau Centre (180 shops and services) and the historic Byward Market (outdoor market, museums, cafés, specialty food shops, boutiques, galleries, restaurants, pubs, and more) – there is something for everyone! Presse Café located in our lobby is the perfect place for breakfast and features tasty sandwiches, fresh salads and tempting desserts. Once again, thank you for your review and I look forward to hosting you and your family again in future.

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2013

Our young family stayed here during our Canada/US tour in the fall of 2012.
Actually ended up using this as our base for a great, great number of days. We were given a premium 1 bedroom suite room facing the courtyard (804 iirc). I am told these are better than the older style rooms, and also the direction is less noisey.
The room/flat is very well equipped for treating as a home. It was great having separate living and kitchen area, including a much appreciated laundry room (6+ weeks = smelly clothes!). Carpet could do with a quick wash though, just to bring back the colours.
There's enough to get you going, you'll probably want to buy bigger mugs, cleaning cloths but that's about it.
A few appliances broke down whilst we were there and were replaced without any fuss.
Although the TV was large 42inch LG, the TV reception was really bad, and made me not bother with paying for any pay services.
Bed very big and comfortable.
The pool was cold, far too cold for our <1yr old which was a downer. We asked (cheekily) if it could be raised, but were turned down.
Location. You will hear about the homeless shelter across the road, there was no trouble from them... actually more trouble from hotel guests / parties down the street at times (why are some people so discurtious about their neighbours – stag /hen parties. We actually called security with one, and they did act upon it – sadly the guest had gone out by then). But so close to Rideau centre and downtown area. Including a metro supermarket. Ottawa is a great city!
Overall, very contented with room, staff and location. Just warm the pool, and fix the TV.

  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank Lightning_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 1 February 2013

Dear Guest,

Thank you for your excellent review regarding your stay last Fall! Although our Traditional Suites are still an excellent value, I’m pleased that you enjoyed our more modern Premiere Suites. You are correct in noting that the suites facing our Courtyard will minimize any type of downtown noise intrusion. In future, please do not hesitate to contact the Switchboard should you require anything to make your stay more comfortable – our Maintenance Department would have certainly remedied the television reception in your suite. As you probably are not aware, before opening the pool each morning, water is added to top it up making the pool cooler in the mornings than in the evenings. The normal temperature range for the pool is between 80-84F and temperature along with chlorine levels are tested several times daily. Once again, thank you for taking the time to post a review and I do hope to host you and your family again on your next trip to Canada’s Capital!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2013

If you want a well-located place to stay in Ottawa, in a suite rather than a hotel room, this it is. Les Suites is located in walking distance of the main bus transfer station, the Byward Market, lots of restaurants, a huge shopping mall, the Rideau Canal and the Parliament buildings. The suites are very spacious and have separate bedroom(s), lounge/dining area and a proper kitchen with plenty of cooking equipment (though an extra saucepan would be good as would some nicer wine glasses).

The suites and public areas were clean and neat except for cigarette butts. We found them on our balcony and in the adjacent garden, probably thrown from upper balconies. This problem could be solved by making the entire place a smoke-free zone. The staff, from the cleaners to the reception staff, were all pleasant and gave a good impression. The swimming pool is good with great views but quite slippery floors and there is an adjacent small gym area. It was surprising to see and hear dogs in the adjacent suites - if dogs aren’t your thing this can be a turn-off. Overall though we were pleased with the place and have stayed more than once.

  • Stayed: September 2012, travelled as a couple
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Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 21 January 2013

Dear Guest,

Thank you for taking the time to post an excellent review on TripAdvisor. Our guests do appreciate our spacious suites with a full kitchen and five appliances. In future, should you require extra kitchen amenities, please do not hesitate to call our Switchboard. I’m disappointed that you found cigarette butts on your balcony – this is not a Les Suites’ Housekeeping standard. Les Suites Hotel is 100% smoke-free. Guests who choose to smoke in the suites or on the balconies are charged $250.00 for cleaning. Thank you once again for your review, your continued patronage and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2013

We didn't have high expectations, but we were certainly surprised when we walked through the door of suite 1911. Clean, spacious, well-appointed - big screen TV in the living room, another in the bedroom, with a comfortable kingsize bed. The balcony overlooking the city was special. It was a little cold, so we didn't stay outside long.

The staff were pleasant when we checked in, and very helpful at checkout. We had a fantastic stay, and encourage everyone planning a trip to Ottawa to check out this property.

Room Tip: Suite 1911 was fantastic ....
  • Stayed: January 2013, travelled with family
    • Value
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Thank donsmart86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 12 January 2013

Dear Guest,

Thank you for taking the time to post a review regarding your recent stay at the Hotel in a Premiere King Suite – I appreciate your feedback! Thank you also for your kind words regarding our clean suites, amenities and our Team Members. Our staff strives to ensure that each and every guest has a memorable experience. Once again, thank you for your review, your continued patronage and I look forward to hosting you again in future!

Sincerely,

Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

My wife and I recently had a great stay at Les Suites. We were particularly appreciated the spacious room and friendly service. The recent renovations to the suite are classy.

Pros:
- location location location
- the spacious, clean, classy suites
- friendly service
- the convenience of the Press Cafe downstairs (which serves alcohol)

Cons:
- the lobby looks a bit dated

Stayed: December 2012, travelled as a couple
Thank Oscar Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this reviewResponded 7 January 2013

Dear Guest,

I appreciate your excellent review of the hotel and am pleased that you enjoyed our new Premiere Suites! Our location is second to none – shopping, museums, restaurants, and other attractions all within a short walking distance. I do understand your comment about our lobby – we are currently focussing all of our efforts into our guest suites and public areas will be reviewed thereafter. Once again, thank you for your review, your continued patronage and I look forward to hosting you again in future!

Sincerely,


Chris Pierce
General Manager
Ottawa Tourism's 2012 Star Property of the Year

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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