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Courtyard by Marriott Ottawa Downtown
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Reviews (946)
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Show reviews that mention
All reviewsbyward marketgreat locationyork streettypical courtyardwithin walking distanceparliament hillottawa downtownbeaver tailrideau canalfront desk staffmarket areahotel is locatedshort walknational galleryrestaurants and barsquiet roomunderground parking
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24 - 29 of 946 reviews
Reviewed 28 October 2017 via mobile

Great hotel close to restaurants, shopping, the University of Ottawa and Parliament Hill. Rooms are clean and a comfortable size. The staff is very friendly. Parking on site is a real plus. Very quiet and restful stay while on a business trip. I would definitely stay here again.

Stayed: October 2017, travelled on business
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded 31 October 2017

Thank you Mary F for taking the time to review your stay at the Courtyard Marriott Ottawa! We sincerely appreciate it!

We're so glad to hear your enjoyed your stay! We always strive to provide high quality service and clean, comfortable rooms for our guests and are happy we met your expectations!

Thank you again for your feedback and we look forward to hosting you again soon!

-Michelle Wilson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

Location is great, Rooms are clean. Make sure they don’t put you in rooms along York Street though, or you’ll have a headache and won’t get any sleep. The music from the bar across the street is very loud and goes late, then the street cleaning happens around 4am, with leaf blowers and street sweeper.

Room Tip: Avoid rooms along York, including 125, 127, Etc..Loud thumping music all evening, followed by street cleaning overnight.
Stayed: October 2017, travelled on business
Thank MrFrinkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded 26 October 2017

Thank you MrFrinkles for taking the time to post a review of your stay at the Courtyard Ottawa Downtown!

We'd like to apologize that your stay did not meet your expectations. As we are located in a busy downtown area with over 150 restaurants and bars, there can sometimes be noise caused by activity in the area, particularly on weekends. This activity can be hard to predict and beyond our control although we do make efforts to ensure that local establishments are respecting city by-laws and reporting issues as necessary. When reserving, you may request a room which faces our inner courtyard and it will provide a quieter environment. We will always do our best to accommodate these requests.

We hope you will allow us the opportunity to host your next trip to Ottawa and provide you with a better experience!

-Michelle Wilson

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Reviewed 17 October 2017 via mobile

My husband and I stayed at this establishment and were pleasantly surprised by the over the top customer service! The staff were amazing and accommodating, doing their best to please some picky customers. The room was clean, comfortable and homey. The location of this hotel is in a prime location. It is in the heart of the Byward market which makes it convenient and a great resting spot for people who want to walk around, tour the historic city and go out on the town. Would definitely stay again!!!

Stayed: October 2017, travelled as a couple
Thank I4218TWjujul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded 22 October 2017

Thank you very much 14218TWjujul for giving us a 5 star review of our property!

We are so happy that you and your husband enjoyed our lovely location and we’re glad to hear that our staff met your expectations during your stay. We agree that our location is perfect for everything you need! Don't hesitate to talk to our associates for recommendations on things to see and do!

Thank you again for taking the time to share your experience with others and we hope to host you and your husband again for a future stay with us!

-Michelle Wilson

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Reviewed 4 October 2017 via mobile

This is a very nice hotel. Comfortable and clean. The bed was comfortable, the pillows very squishy and I think it had an excellent location. Plenty of shops around, there was an Italian market and a bookstore, bakeries etc. all within walking distance .
If you don't feel like going out, they have a little restaurant there as well.

Stayed: September 2017, travelled solo
2  Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded 18 October 2017

Nancy R, we're happy to see you enjoyed your stay at the Courtyard Marriott Ottawa!

You're absolutely right about our excellent location! There are so many shops, a farmer's market, restaurants and more all within a short walk. Don't hesitate to ask our associates for directions or recommendations because they love to share their favourites with our guests!

We hope you will think of us should your travels bring you back to Ottawa!

-Michelle Wilson

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Reviewed 1 October 2017

Hotel is very conveniently located in the Byward Market. Room was immaculate. Bed was comfortable. Air conditioning worked. My room faced the courtyard and it was quiet at night. Staff are very helpful and pleasant. Would stay again. Keurig and coffee, decaf and tea pods in room. Free WIFI and a business centre.

Room Tip: courtyard facing rooms are quieter
  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank deaglekl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this reviewResponded 18 October 2017

We appreciate you taking the time to review your stay with us deaglekl!

We're happy to see that you enjoyed your time at the Courtyard Marriott Ottawa! Our central location allows guests to make the best of their time in Ottawa and we aim to provide clean, comfortable rooms and high quality service upon your return from exploring the city. We thank you for sharing important information about our amenities with future guests!

We're pleased to have met your expectations and hope you will return on your next visit to the Nation's Capital!

-Michelle Wilson

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