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All reviews beer store on site restaurant the salt water pool patio doors hot tub canadian tire centre room was clean hockey game first floor nice pool great sleep exercise room front desk staff easy access nice stay location is great pets
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Reviewed 7 October 2017

Very clean, comfortable if somewhat cramped rooms, but the bed was good. Very reasonable rates. Would absolutely staff here again! Only negative was the restaurant / lounge in the hotel was closed for renovations and you had to go out if you wanted anything. Best value for your money in West Ottawa area (Kanata)

  • Stayed: September 2017, travelled on business
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Review collected in partnership with Best Western
Thank Q8576UPkenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 10 October 2017

Good Morning,
Thank you for taking the time to comment on your stay at the Best Western Plus Ottawa. We are pleased that you enjoyed your stay and are looking forward to welcoming you back. Our restaurant is now open and getting rave reviews, so be sure to let us know what you think on your next trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

staff are not courteous or friendly. rooms are dirty. maid did not use a vacuum cleaner, and hall way are dirty. don't know how this hotel classifies as a Best Western Plus. maid should be taught how to clean rooms, and how to use the vacuum cleaner.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Best Western
Thank H5814AXstevenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 11 October 2017

Good Morning,

Thank you for taking the time to speak with me last week.
As mentioned we review each comment with our staff and strive as a team to make each guests stay a great one. In response to your review we have taken steps to review our daily property schedule and consider inclement weather and high traffic areas as those in need of attention several times per day.
In addition we have stressed to all of our room attendants that if they encounter a guest in the room, they should mark as review prior to the end of the day to complete or ask the guest if they would like anything beyond light cleaning and towels while they are away. As well if they are unsure of what is being said due to a language barrier to get a supervisor. Our goal is to provide a home away from home for our travellers.
It is by receiving these comments that we are able to exceed expectations not just meet them, so thank you again.

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Reviewed 1 October 2017

As part of a bus trip that we had booked for our seniors group we spent two days in Ottawa. This hotel was far enough to not be in the really congested area of Ottawa and yet close enough to take in the major attractions downtown. The Best Western Plus Ottawa Kanata Hotel and Conference Centre was so accommodating. Check in was very fast and efficient and they also arranged to have special breakfast options for us so that we could still get downtown Ottawa for our pre-arranged tours. The hotel is very modern and clean and the beds were very comfortable. You would not be disappointed in a stay at this hotel.

  • Stayed: September 2017, travelled with friends
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Review collected in partnership with Best Western
Thank Canadians2155021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 3 October 2017

Good Morning,
Thank you very much for taking the time to comment on your recent stay at the Best Western Plus Ottawa. We regularly review and share with our team so that we can stay connected to our guests and what makes them happy.
Your group was an absolute delight to have in the hotel. Please come back and enjoy the area soon!

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Reviewed 27 September 2017

Clean room. Friendly staff. Neet gym and pool. Fairly far from downtown , make sure you plan travel time accordingly to Parlement Hill if you drive during rush hours. Were unable to register reward points on Crown card.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Best Western
1  Thank jancJ2983MH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 30 September 2017

Good Afternoon,
Thank you for taking the time to comment on your recent stay with the Best Western Plus Ottawa. It is important to us to know how our guests view their experience, the property and our staff.
We share and discuss this feedback everyday to make any necessary changes for the future or to congratulate our team! I am grateful that you chose to express your thoughts so that we get better at what we do every day!

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Reviewed 27 September 2017

This hotel is a $40 cab fare from the Ottawa Airport. I arrived and was told to carry my bags up the stairs. When prompted for some assistance the hotel clerk said there was a small elevator. Then my bed in the room had not been done up with clean sheets. I was in the exercise room at 6am in the morning as there is only one bike and one treadmill. The computers in the lobby were not working. I found someones wallet by one of the computers and returned it to the front desk. I then asked if the complimentary breakfast was an option and they said no because I got the CAA rate for my room.

Room Tip: If you stay on the first floor be prepared to hear cars all night.
  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
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1  Thank 39Cocoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 30 September 2017

Good Afternoon,
Thank you for your comments concerning your recent stay with the Best Western Plus Ottawa hotel. We apologize for not exceeding your expectations and have thoroughly reviewed how we can make the necessary improvements to ensure all guests enjoy themselves.
We hope that you will give us another opportunity to welcome you upon your return to Ottawa.

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