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“Not what we expected”
Review of Noble

Noble
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Price range: USD 28 - USD 75
Description: Indulge in unforgettable fine dining in Niagara-on-the-Lake. Handcrafted gourmet cuisine and our passionate staff create the perfect experience for dinner guests at the Prince of Wales. From an upscale eatery to a whimsical tearoom, our hotel transcends ordinary dining, allowing guests to escape to a luxurious fantasy. Noble is the perfect restaurant for diners with discerning palates and an appreciation for fine things. You will be captivated by the complementary nature of the romantic setting and its equally tasty cuisine. Using farm-to-table principles along with fine local produce and traditional French influences, our Executive Chef creates elegant menus to go with each season...a true adventure for the palate! Original hand-painted art to the handcrafted rose details crown the room, and they are just one of the special touches that separate Noble from an ordinary dining excursion.
Restaurant details
Description: Indulge in unforgettable fine dining in Niagara-on-the-Lake. Handcrafted gourmet cuisine and our passionate staff create the perfect experience for dinner guests at the Prince of Wales. From an upscale eatery to a whimsical tearoom, our hotel transcends ordinary dining, allowing guests to escape to a luxurious fantasy. Noble is the perfect restaurant for diners with discerning palates and an appreciation for fine things. You will be captivated by the complementary nature of the romantic setting and its equally tasty cuisine. Using farm-to-table principles along with fine local produce and traditional French influences, our Executive Chef creates elegant menus to go with each season...a true adventure for the palate! Original hand-painted art to the handcrafted rose details crown the room, and they are just one of the special touches that separate Noble from an ordinary dining excursion.
Reviewed 6 November 2018

Getting the reservation:

I tried contacting this restaurant on several occasions to make a reservation for a party of 8. They never answered their phone, it went directly to voicemail. The recording indicates if you are a party of 8 or more please contact Jamie at extension "xxxx". We were a party of 8 looking for a private/quiet area to celebrate my in-laws 50th wedding anniversary. I didn't hear back and after 1 week I called again with no success. I was forced to make the reservation on OpenTable. Even in the message section of Open Table I wrote that the reservation was for a 50th wedding anniversary and to please call me to arrange a private area.....no call. We left it. The day before our reservation I called to at least confirm they see the reservation....I was able to reach the events coordinator, Jamie, but she told me "I book events for 9 people or more". I explained to her not only does the voice mail indicate 8 or more people but why wouldn't you at least call me back. All she said was "sorry about that" and put me through to the restaurant. Surprise, no answer. I left a message and thankfully I did receive a confirmation call back the next day confirming.

The day of the reservation:

My in-laws arrived before us as we arranged for a carriage ride of Niagara-on-the-lake to drop them at Prince of Wales. When they arrived they headed for Noble and indicated that we have a reservation for 8 and gave the last name. They were told they could not find it. The manager was called over and he couldn't find it. I showed up about 5 minutes later and said its for a party of 8 under my name...then they found it???

The service & food:

When we were seated our server came over and asked "where is XXXX" and continued to say to me "happy anniversary". First of all, I am 39 years old. This "50th" was for my in-laws. Did I look at least 65 to you??? Get your facts straight.....your a high class restaurant?

Only 3 of us ordered cocktails and when he arrived with our drinks he gave them to wrong people.

We ordered some appetizers and those all came fine. We ordered our meals and those too came fine. BUT.....should you order a meal and want to split it into 2 meals (this was our servers suggestion as the $72 steak was large, 20oz) they add a $10 surcharge.

2 people in our party ordered the chicken and pasta. It was bland and 1 person had a slice of chicken while the other was over loaded. They had to "ask" for cheese. Really? 1 person in our party received his $72 steak medium-well and asked for it medium. We advised the server and he did nothing. We ordered dessert and coffee. Usually when you order coffee at a restaurant they bring you milk/cream and sugar. Not this place, it came black and I had to ask for condiments.

The bill:

From the beginning my experience with the restaurant was a disaster. And even more when we were there. Our bill was over $800. Our server, I am sure, was expecting at least 15% but I am sorry, he did nothing about the steak, the food was bland, management of the restaurant is par and you have untrained bus boys. This all reflects on the server. If the server doesn't make it right then the tip suffers. I gave him less than 10% and when he processed my visa and saw the amount on the receipt he gave me a very rude and grumbling thanks and walked away. WOW! Classy. Not to mention when we left we lingered a bit in the hotel lobby and our server walked by twice giving me "the look".

To be honest we should have ate somewhere else after the trouble I was experiencing even trying to get a reservation. The trouble was the carriage ride stopped at the Prince of Wales and we thought it nice to have the ride end there for dinner. Plus if you requested to have the carriage ride end somewhere else they charge a fee. Noble makes itself out to be classy and of high standard but it's not. It's over priced and the servers/bus boys are untrained. They have a dress code on their website which they don't bother to enforce. People walked in with jeans and hoodies while others were dressed up. It's a mess of a place to be honest and we will never go back.

Date of visit: November 2018
    • Value
    • Service
    • Food
2  Thank BILENY6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 129 reviews

Reviewed 29 October 2018

You'd expect it from The Prince of course. We enjoyed a few HUGE oysters with a great mignonette to start. Glass of red Niagara for me, white for her.
Then the charcuterie and cheese board for the lunch entrée … 3 cheeses and 3 meats.
Some lovely bread, of course.
Service was a little weak. We told server we had a 2 at Shaw … so plenty of time, BUT none to waste.

We ended up flagging down another server to retrieve our board from the kitchen as the minutes ticked away.

But all delicious, and we made it for the 2 … by about 2 minutes. I've never arrived in theatre that close to the lights dimming!

In the end, give Noble a go.

Date of visit: October 2018
Thank TO_Trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2018

Four of us had an early dinner here before going to the theatre. The menu offered many interesting choices making it hard to choose what to order. Service was very attentive and the surroundings are elegant, tastefully decorated and a place I could sit in all evening, eating and drinking wine.
I ordered the Chicken Crepinette which was a whole new taste experience for me. I now want to try and make it at home.
Do try out this place. It is at a high price point but worth it.

Date of visit: October 2018
    • Value
    • Service
    • Food
Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2018 via mobile

Birthday dinner celebration started out nice, very attentive service..... then waited nearly an hour for our entrees. Food was delicious, we had filet and sea bass. Sea bass was supposed to come with polenta which it did not. Waiter offered after meal was done. Many other patrons were also complaining about their long wait for meals. Very disappointed in service tonight.

Date of visit: October 2018
Thank Angel9802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JHarb-VintageHotels, Manager at Noble, responded to this reviewResponded 21 October 2018

Dear Angel9802,

I would like to apologize for your lengthy wait times last night and also thank-you for your fair feedback. This lengthy wait for food is not our norm and unfortunately circumstances happened which slowed down the pace of the dining experience considerably.

The new Fall/Winter menu you had ordered from was on it's second day and we are confident that it will be a success. This being said, I sincerely hope that we can retain you as one of our loyal guests. If you would be inclined to return, I ask that you please message me directly so that I can enhance your visit - and thank-you for your patronage.

Sincere Regards,

J. Harb

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

We have eaten here for years, usually for breakfast and dinner. Although we enjoy dining at local wineries, we are always pleased to eat here as the food matches and excels other establishments. Superb staff at all meals. Breakfast is a great treat, too!! We love staying at the Prince of Wales and eating here, and have since 2003.

Date of visit: September 2018
Thank jtdukes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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