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“Not worth the money...”
Review of Golden Lotus

Golden Lotus
Ranked #440 of 599 Restaurants in Niagara Falls
Price range: USD 15 - USD 20
Cuisines: Chinese
Dining options: After-hours, Lunch, Dinner, Buffet, Reservations
Restaurant details
Dining options: After-hours, Lunch, Dinner, Buffet, Reservations
Reviewed 6 April 2018 via mobile

My husband, MIL and I visited this restaurant on Easter weekend. My MIL said that the last time she dined there, it was good food. This time, not so much. Mind you, we did go around 230 and I believe the buffet was closing at 330. That being said, I still don't agree with the way things were.

First, we were seated and no server ever came to greet us or take a drink order, nothing.

Second, the food authentic, but not great. They weren't filing any of the dishes back up, even though people were still coming in. We didn't receive a break in the price to say that we got a discount for it being so close to the end of lunch...so, why was it the dishes weren't hot nor refilled? Considering, they are located in the Fallsview Casino Resort, you would think, this wouldn't be an issue.

Staff: other than the reception and person that seated us, they were fairly rude. To receive the drinks we eventually received, we had to chase a server down.

So...overall, I would not recommend this restaurant.

1  Thank revuwhennecessary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FallsviewPR, Marketing Social Media Team at Golden Lotus, responded to this reviewResponded 19 April 2018

Thank you for taking the time to leave us a review of your dining experience. We are sorry to hear that you were disappointed in your recent visit. We are always working to improve our guest experiences, and you taking the time to leave us feedback helps us in that endeavor. We have recently made changes at the restaurant based on customer feedback. Although the buffet will no longer be offered, we are very excited to introduce a new Prix-Fixe menu series. We hope that you will try us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 245 reviews

Reviewed 5 April 2018

Excellent choice, great Chinese food, fish, some sushi,shrimp etc. reasonable prices, super service excellent variety in the buffet. We got there at day light, had a nice table for two overlooking the falls and then at sunset we could admire the falls changing colors. The cost of the buffet was 25 or 27$ Canadian, very good choice we made, would love to go back again!

    • Value
    • Service
    • Food
Thank lany666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FallsviewPR, Marketing Social Media Team at Golden Lotus, responded to this reviewResponded 19 April 2018

Thank you for taking the time to leave us this great review! We are happy to hear that you enjoyed your dining experience at the Golden Lotus. We are excited to introduce a new Prix-Fixe menu series at the restaurant and hope that you will check out this new menu on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

We were hoping for a nice last evening meal in Niagra Falls - however we should have read the reviews beforehand!

We decided to go for the buffet option based on what we thought would be good value - it wasn’t!

Unfortunately as you have to pay for the buffet before they even take you into the restaurant and seat you theres no turning back - clever move on their part i guess! A stupid one on ours for not checking the food out first!

Usually were not fussy eaters at all but all of the dishes looked awful, even the sweet and sour sauce was just a layer of burnt goo Safe to say we didn’t eat much!

The best thing we ate was the fortune cookie - because they were pre-packed.

We also hoped there might be a nice view to make up for the dreadful food as the restaurant is at the front of the casino overlooking the falls but sadly this was a disappointment too, you can’t see anything from the restaurant.

It may be better if you order from the menu but certainly don’t go for the buffet option. The food was awful and the choice was minimal. If you chose to go in - just make sure you look at the food before you pay!

Thank littlebear87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FallsviewPR, Intl Marketing Specialist at Golden Lotus, responded to this reviewResponded 5 March 2018

We are sorry to hear that you were disappointed in your recent visit to the Golden Lotus. We are always working to improve our guest experiences, and you taking the time to leave us feedback helps us in that endeavor. We will pass your comments along to our Food & Beverage team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018 via mobile

Whenever we are in Niagara Falls for a visit, we try to eat in this restaurant where the selection of food is varied. We did the all-you-can-eat buffet. It was the eve of Chinese New Year when we came, and a set of special ala carte menu was displayed at the main entrance. As always, we enjoyed the wide variety of food, but sadly, they have ceased serving crab legs, which was always a big hit. Our server, Manai was gracious and attentive to our needs. The ambience is good. Restaurant is always busy, packed with guests, gamers and visitors. If you like Chinese cuisine, this is the place to go, food is aromatic, and authentic.

1  Thank jovet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FallsviewPR, Intl Marketing Specialist at Golden Lotus, responded to this reviewResponded 28 February 2018

Thank you for taking the time to leave us this wonderful review! We are happy to hear that you enjoyed your dining experience at the Golden Lotus. We will be sure to share your comments with the restaurant management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

I enjoyed the lunch buffet. It had a nice selection of hot and cold food. The food was well cooked and very tasty. I really enjoyed the kimchi and honey glazed pork. It would have been nice to see the salmon with pumpkin offered for lunch instead of only for dinner, but even though it wasn't I would return to the Golden Lotus.

    • Value
    • Service
    • Food
Thank RaquelH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FallsviewPR, International Marketing Specialist at Golden Lotus, responded to this reviewResponded 12 February 2018

Thank you for taking the time to leave us this great review! We are happy to hear that you enjoyed your dining experience at the Golden Lotus. We will be sure to pass along your comments to our restaurant management team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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