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“Disappointed”

Syndicate Restaurant and Brewery
Ranked #39 of 598 Restaurants in Niagara Falls
Certificate of Excellence
Price range: USD 10 - USD 25
Cuisines: Gastropub
More restaurant details
Restaurant details
Good for: Local cuisine, Bar Scene, Romantic, Business meetings, Special Occasion Dining
Dining options: Lunch, Breakfast, Dinner, After-hours, Reservations
Reviewed 11 March 2018

Last night had dinner with a friend and she was very excited about the restaurant based in her previous visit in Gromsby. We arrived at 7 pm and left at 1030 . Our appetizers took over an hour to come from the kitchen. The Brie was not warmed, and sub par to say the least. The beef Wellington came to the table with the meat warmed but all the side dishes were barely warm. A table of 12 or more came after us and left before our party of two. When the owner came to fill our water and asked about our experience we politely stated we have been waiting over an hour for out appetizers. Since the menu was a pri fix I guess that’s why she made no offer to make things right. We did not ask and they did not offer. Terrible response to a client experience that was not meeting a sub par offering. I can see why the other location has since closed if this is the standard. Level of food quality and serve this restaurant is well over rated. I am not a food critic but I know and appreciate a well executed dinning experience this restaurant does nit warrant a second chance. When the owner is aware of an issue and doesn’t make an effort to come back to our table to say she has communicated to her staff and wants to apoligize or make a gesture to discount the meal it is a poor customer or patron experience. The only great thing about last night was the conversation with my friend as we were able to really catch up .....since the meal took 3.5 hours to execute....terrrible!

    • Service
Thank sherrilwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 1,072 reviews

Reviewed 4 March 2018

Very nice restaurant. Dined there before and like the revovationa. They have 2 pre-fixed menus. Both have good choices. Waiter was great. Our dinners were perfect and spot on. Will go back again when in Canada.

Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2018

Had the 3 course meal there, was absolutely delicious! Our server Andy was very fantastic, very attentive and friendly, but not too in your face. Would totally recommend this hidden treasure!

    • Value
    • Service
    • Food
Thank tabatha2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

Love this place, every time we come to this place we leave very satisfied with the food, the service and the ambiance. All their food is excellent, just come and enjoy. I tried the pork belly for the first time and oh boy, it was tasty, lot of flavours in that piece of meat. Try to call ahead in case they are busy.

Thank Noel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2018

First the good:
Loved the renovations! The place looks amazing! Very chic!
The steak is positively sublime! Done to perfection, no matter how you like it. The au jus over it was amazing. Now it was supposed to come with blue cheese something and we asked for garlic mashed and they were awesome. One daughter had the mushroom ravioli. The serving wasn't very plentiful but full of flavor.

Now the bad:
Unfortunately the service was very poor. We made reservations for 5:30; we didn't get seated until 6:00 even though there were people already in the restaurant and at least 3 tables of 4 empty. So not impressed there. Then our waitress was very attentive - had to ask several times for water and my husband's drink. The waitress was very pleasant but not quite on the ball like past visits.

We will still return whenever we're in the area!

    • Value
    • Service
    • Food
Thank MitchB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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