I was somewaht surprised to see all the other comments from dissatisfied customers, hoping that maybe our experience was an individual one, and the customer service couldn't have actually been that poor... however it was. It takes a lot to write a negative review for me, as we are typically fairly easy to please...
Similar to those below we bought a "Deal find" voucher night away and based on availability could book a king size bed with whirlppool tub in room based on the voucher. We were lucky to get this room last minute as "it was available" and had an email confirmation to prove it... only to get to the hotel to check in and find out they gave away our room to someone who wanted to extend their stay and that room was "no longer available." We tried to discuss that availability is based on time of booking, and once confirmed and booked it should not be negotiated.
We ended up in a room with 2 double beds and an adjoining room door. While the front desk cannot control whoe stays next door, we ended up with a couple who had a few late night plans of their own that lasted... all night! A romantic weekend is one thing, but those walls were paper thin, especially with the adjoining room door. I would have been mortified if we had young kids in the room.... Again no fault of the hotel since they can't control who stays there, but soundproofing would have been beneficial.
I could go on, but after a few deflected emails to customer service, I am over Ramada and will probably not be staying at any of their locations. Oh side note... the IHOP downstairs is also severely inflated for Niagara Falls pricing.
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- Also Known As:
- Ramada Niagara Falls Hotel Niagara Falls
- Falls Plaza Hotel Niagara
- Falls Plaza Niagara
- Niagara Falls Clarion
- Clarion Niagara Falls