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“Great location, great room, great value”
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Very good
27 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Niagara Falls, Ontario

Reviews from our community

Very good - based on 27 reviews
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Reviews from our community

Date | Rating
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  • French first
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English first
English first
French first
Any
English first
Bubba G
Edmonton
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“STAY AWAY from HomeStay Aways!!”
Reviewed 16 September 2013 for a stay in September 2013
3
people found this review helpful

Having rented numerous rental properties in Victoria, Canmore, Seattle, Kimberly, Maui & several locations in New Zealand we can honestly say we have never had a bad experience - until now!

We arrived at the "Presidential" Condo on September 4th, departing on the 10th. Rental & arrival instructions were emailed to us and as soon as we arrived at the unit, we noticed numerous issues as noted below:

1) Damage to the unit: The unit was poorly kept and maintained with damage to the paint, the bathtub (with electrical tape being the repair of choice), busted flooring, separated casing and mouldings, missing door stops and window handles. They couldn't even install the dishwasher properly! There were burnt out lights and the cleaning staff couldn't be bothered to dust properly or remove the toy airplane stuck in one of the light fixtures

2) Poorly equipped kitchen: There were 4 place settings, all of which appeared to be purchased at a local dollar store. There were no storage containers to keep food, inadequate cups for coffee (sorry, I prefer more than 4oz at a time!), no extras or "nice to haves" like a popcorn maker - even the pots and pans were inadequate, few and cheap! We've rented fully stocked kitchens with everything imaginable and it makes for a much better stay, especially with little ones!

3) Poorly furnished: The table and chairs to have breakfast were the cheapest that could be found - made of plastic and flimsy metal. I would have busted one sitting on it, so we all ate on the couch. We had beds that were so poorly assembled and mattresses that were so cheap that you'd wake up sore every morning. There was no dresser, only a closet & an armoire in the kids bedroom that was leaning so badly (held up by the bed) that we were afraid to open it. We left our clothes in our luggage as there was nowhere to put anything.

4) Everything is CHEAP CHEAP CHEAP! The owners are so cheap, they couldn't spend the few extra dollars to install proper WiFi in the unit, so trying to surf the web was akin to being waterboarded. We ended up using our phones as a hotspot which worked much better. The owners had put a note below the mercury thermostat stating "Please don't set the temperature below 19 degrees or the A/C might stop working properly" or similar. The only problem was it wasn't a programmable thermostat, but one from the 80's and it had no indication of what the temperature was set at! The A/C quit working on day 2, despite not having been touched.

To clarify how cheap the owners are and how poorly this unit is maintained, run and presented - the kitchen was equipped with 3 kitchen garbage bags for 6 days, the bathroom was equipped with 2 rolls of the cheapest single ply toilet paper money can buy and the keys for the unit weren't even on a proper keyring, but a flimsy piece of wire! REALLY?! If all that weren't enough, I'm sure your stay will be highlighted by the local pot smoker down the hall who likes to blaze up every afternoon.

Judge for yourself some of the things we found in the "Presidential Suite" in the photos below and decide whether you want to gamble your money! Our photos can be verified by comparing some of them to their website.

Anyone wanting to verify the veracity of our claims is welcome to review our photos below and receive a copy of our rental contract and emails from the owner.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Leaving this place!
Liked least: Waking tired and sore every morning.
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Sep 2013
Thank you very much for your feedback. It is truly disappointing to hear that you were not satisfied with our condo as we typically get rave reviews about this property. Your comments and experience is valuable and we will certainly be placing this unit on our fall re-fresh schedule.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
houston
Reviewed 28 August 2013 for a stay in August 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
28 Aug 2013
Our Condos are in an amazing location! Being able to have the free parking and walk to attractions is a huge bonus when traveling to Niagara. Thanks for letting us know that our service was great and we look forward to working with you on your next trip!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Orillia
Reviewed 18 April 2013 for a stay in March 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
18 Apr 2013
We appreciated your feedback and look forward to your return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
MoonbeamR...
Columbus, Ohio
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfort, convenience, good price”
Reviewed 21 February 2013 for a stay in February 2013

Our family of 4 stayed here with our dog - great location and terrific price for what you get! Everything was as promised - free wifi plus free phone service through our laptop. The only problem we had with the condo was that the microwave didn't seem to function correctly, but we were only there a couple days and didn't really need it. We cooked on the stove, used the oven - all great. And the beds were comfy, rooms were big, DVD player worked, shower had hot water, plenty of towels, convenience items in the cupboards, etc., etc. - great stay!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Nothing!
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Feb 2013
Thanks so much for your feedback! Sounds like you had a great stay and we appreciate that you let us know about the microwave so we could replace it! Looking forward to helping you with your next Niagara vacation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MI
Reviewed 5 November 2012 for a stay in December 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
5 Nov 2012
It's great to hear back regarding your stay. Hope to see you again this year. Don't forget to book early as our modern stays are in high demand. See you in Niagara.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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