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“Dirty, run down and lacking in many areas”

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Comfort Inn Midtown
Ranked #22 of 37 Hotels in Kingston
Reviewed 22 August 2017

Generally run down and dirty. Despite being a smoke free location the hallways and room reeked of smoke. Patio doors did not latch properly and a separate but not secure looking lock had been placed on them. Breakfast served was cheap, most items not refilled and not to the standards we have had at other Comfort Inns. Would not return. Room had several maintenance and cleanliness issues (see pictures). At least the front desk staff was pleasant. I feel that management is cutting too many corners to save money and it REALLY shows.

Room Tip: stay somewhere else
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  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 157 reviews

Reviewed 20 August 2017

Booked two rooms Aug 18, 2017. Rooms nice, staff very friendly. A/C needs to be updated. Stay included "hot breakfast" the hotel needs to do something to improve the breakfast provided. Eggs, not sure if they were really eggs? funny taste, strange texture, very watery. Plastic cutlery, styrofoam plates, wonder bread. I did not pay a discounted price for two rooms, breakfast should not have been so poor. Might stay there again but will go else where for breakfast. Hotel would do better to lower price and not include breakfast

Room Tip: Not good if its a hot night
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  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

A friend and I were in town with our dogs and needed a place to crash for the night. Being a Comfort Inn, I was not expecting luxury, however this property was quite rundown and unsatisfactory. First off, we did not get the room we requested (on the main floor, so it would be easier for the dogs). Ok, fair - they can't always grant every request, however my friend overheard the very next guest being checked into a downstairs room. Hmmm.

The first room we were given smelled as though people had been smoking in it for 50 years (but maybe not for the past 2). There was a very stale, yet obvious stench of cigarettes. (This is supposed to be a completely non-smoking hotel). We were given the room next door, which was much better, smell-wise. The carpet had seen better days though and it was furnished very oddly (the tv was in front of the full-length mirror. Strange.)

The room was missing very basic amenities (coffee creamer and toilet paper, to name a couple.) This was rectified easily though.

The beds were not very comfortable - I could feel the springs under me and the AC was only detectable when we tied up the curtain, which covered the output otherwise.

Maybe we went at a bad time, but breakfast was not good. There were tiny remnants of what looked like powdered scrambled egg and there was no pancake/waffle batter left. We ended up just having some juice and grabbed breakfast on the road instead.

I've stayed at quite a few hotels with my dog in the past and always understood that you aren't supposed to leave them unattended in your room. This hotel doesn't seem to have that rule, as there were several dogs barking nonstop. How sad to take your dog to a strange place and just leave them there! :(

Ok let's try to say something positive here. Both staff that I interacted with (man at the front desk and cleaning staff) were pleasant. The shower pressure was decent and the water was hot. There were enough towels in the room for 6 people. It was nice having the fridge in our room and we appreciated the free parking.

Room Tip: Ask to have a room away from the street, and perhaps away from rooms with dogs if you don't have...
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  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank kweenshaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

Heading back home from our trip. Thought a 1-night stay here would be fine. Didn't expect much but a basic clean room to spend the night. The bathroom had a dirty-looking towel (see pic), the shower curtain smells, there are pubic hair in the bath tub, sofa bed had no bed sheet on and you can feel the spring of the mattress, halfway through sleeping, we felt something on our bed...my husband grabbed it and took it to the washroom to see what is it...see picture as a picture is worth a thousand words..it is now 3:03 AM and we're both wide awake. Please check the mattress when you get to a place to stay (any hotel, inn, motel, etc) no matter how late it is at night when you arrived.

Stayed: August 2017, travelled with family
1  Thank FAAMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

Spend one night here end of June on our trip through Ontario.
Nice hotel, free parking, clean room, clean bathroom and very friendly staff.
A special thank you to the lady that made us a waffle during breakfast.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Dompie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Midtown

Address: 1454 Princess St, Kingston, Ontario K7M 3E5, Canada
Phone Number:
Region: Canada > Ontario > Kingston
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #22 of 37 Hotels in Kingston
Price Range: $89 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Midtown 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
The Comfort Inn® Midtown is conveniently located minutes from Kingston Memorial Centre, Fort Henry, the International Hockey Hall of Fame, 1000 Islands Boat Tours, Queens University, St. Lawrence College and the Royal Military College.Shopping is available at area malls, including Cataraqui Town Centre and Kingston Shopping Centre. This Comfort Inn hotel is minutes from the beautiful downtown harbour-front area where visitors can enjoy an assortment of restaurants and shopping at unique boutiques. With tastefully decorated accommodations, each guest will feel right at home at this Kingston hotel. All rooms feature flat screen cable television, ironing equipment, coffee makers and hair dryers. Non-smoking rooms are available. Guests are invited to take advantage of the attractive picnic area equipped with a barbecue. ... more   less 
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Also Known As:
Comfort Inn Midtown Hotel Kingston
Comfort Inn Kingston
Kingston Comfort Inn
Comfort Inn Midtown Kingston, Ontario, Canada

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