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Reviewed 18 March 2018

We were concerned for our safety of person and valuables in ground floor Room 107 at Super 8 Guelph.

1. The electronic hotel key card reader did not work properly for five days. Had to fetch the front desk attendant to open the room each time. Each day the front desk attendant promised they would fix the problem with the electronics. They never did.

2. The door knob was also cracked and ready to fall off. We noticed that all the other rooms had upgraded door knobs and hotel key card readers. We reported the broken door knob to the front desk attendant on Wednesday. Still not repaired by Friday when we checked out.

I phoned for the Manager of Super 8 Guelph on Saturday to see if the door knob was repaired yet. Nope. I also contacted the hotel chain owner Windham Hotel Group based in Indianapolis, Indiana to file the safety concern.

Room Tip: Avoid room 107 on the east side.
  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
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Thank TravelSmartSense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2018

Room was expensive and in poor condition. Have been trying to get my bill from manager now for over 1 week. I will not be back.

  • Stayed: January 2018, travelled on business
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Review collected in partnership with Super 8
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2018

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 23 January 2018

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Aman G, General Manager at Super 8 by Wyndham Guelph, responded to this reviewResponded 26 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 December 2017

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Aman G, General Manager at Super 8 by Wyndham Guelph, responded to this reviewResponded 26 January 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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