After regular subpar visits to this establishment, mostly bringing large groups of international visitors in for the pizza + beer special, I returned with a new group last night and what we experienced was nothing short of appalling. Before making the reservation I had checked their facebook page to double check the night of the special and right at the top of their page was an ad clearly stating "Every Tuesday and Wednesday: $15 pizza + pint of craft beer". Being host to the group and surprised to see two nights advertised, I called the restaurant to double check this. The Australian girl on the phone confirmed that the special was in fact both nights and I consequently made a reservation for the 8 of us.
We were seated and given menus upon our arrival. We had all decided on our pizzas when the server came back and it was mentioned that we were doing the pizza and beer special. It may be worth noting that previous groups and I have been unlucky enough to have been served by this particular unkempt Australian girl before and she was, well, salty, each time. Having realized what happened, she looked at me with a smirk on her face and said nope, there was no chance of getting the special that night. I told her that it was advertised at the top of their facebook page and she said that was impossible. I showed her. She said too bad, it's an old post. I said it didn't have an expiry written on it and informed her that I had also called to check that the special was on Wednesday too which is why I made the reservation. Nope, it must have been a new person working the phone and there's just no way for them to discount the pizza + beer to $15. I told her that that was extremely disappointing having lived in town for many years and regularly bringing in groups. I asked to speak with a manager or supervisor. Her grin remained as she told me that it was her that night, she had been there for a year and a half after all! I told her that we were there to spend money and would appreciate having their ad, AND phone call, honoured. She then said that she was busy with other tables and left us. We sat there, with the facebook ad open on my phone, in stunned silence. Surely this couldn't be, having called to check to avoid exactly this kind of situation?
She came back shortly after and said again that there was nothing she could do, the computer wouldn't allow it. I again asked to speak to a manager and she said she could call the owner but that he was watching a soccer game and was busy. I said that I would appreciate the phone call. She came back 5 minutes later and said nope, the owner said no chance. I asked her if she had told him that I had called to confirm this and she said oops, she forgot and had left that part out. I asked her to call him again and she said she didn't have time.
She left the table and an Australian guy, who I learned after was the bartender, approached us asking what the issue was. I told him and he said that THE FACEBOOK PAGE WASN'T EVEN AFFILIATED WITH THEM. HUH?!? was my response. He said that the page was not representing the restaurant so it was too bad that there was an old special advertised on there. Unbelievable. I asked him if he could call the owner to try to clear this up and he said he would. I thanked him. Of course he didn't come back to the table to speak to us again and as we left we passed the bar, an HOUR into this ordeal with empty stomachs, and I asked him about the phone call. He laughed and said the owner was busy.
I have never written a review of an experience before as I've never had an experience like this before. It was humiliating for me, the "leader" of the group to have such a disgusting display of ignorance and such a defiance to doing what was clearly the ethical thing for them to do, happen in my hometown. Mortifying, in fact. This restaurant is run with transient seasoners that could care less about customer service or being a contributing member of a community. Their substandard pizza is in no way worth such a blatant display of egoism and disregard.
If you're looking for delicious pizza, check out CREEKBREAD in Creekside. Consistently delicious and unwavering customer service.
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