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Reviewed 17 May 2017

My girls and I have just returned after a 3-night stay at First Tracks Lodge. We haven't stayed there for 8 years and were concerned the condos might have become a bit dated - but we need not have worried! Our 2-bedroom condo was comfortable, clean and contained everything we needed from kitchen appliances and utensils to a washer and dryer. We enjoyed some relaxation in the hot tub - love the fact there are separate family and adult hot tubs. Staff were friendly and helpful - they even had a cribbage board to lend us!

We enjoy staying at First Tracks in Creekside because it is quiet, has a grocery store just steps away and several restaurants within walking distance.

We find Whistler just a bit too noisy, especially at night with its lively bar scene. Great if that's what you're looking for but after long days hiking and enjoying the outdoors we prefer something a little quieter!

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank helenrichmondcanada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2017 via mobile

Conveniently located next to the Creekside Gondola, the First Tracks Lodge offers spacious apartments. Our rental had 2 big bedrooms, a small den, 2 bathrooms and a fully equipped kitchen. We were on the groundfloor (lobby level) with easy access to the gym, outside pool and hot tubs. Our kids spent hours in there. There is also a BBQ which worked like a charm. We will be back.

Date of stay: April 2017
Trip type: Travelled with family
3  Thank SlyMos68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 April 2017 via mobile

This is the second year we have stayed at first tracks. A true home away from home. Great apartment with excellent layout and space. Very convenient-lovely reception area and pool/gym... if we didn't live so far away would be back every year

Date of stay: December 2016
Trip type: Travelled with family
Thank jacquic374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2017

Our family of 5 just returned from a 6 night stay in a 3-bedroom unit at First Tracks and could not have been happier--everything was great. We checked in a couple of hours before the stated check-in time and our unit was already ready. Check-in was quick and we received all of the necessary information as to parking etc. The unit itself was great. It had three bedrooms, 3 bathrooms (two en suite and one that had both a door to the common area and the third bedroom, a large kitchen, a dining room table for 8, a nice living room with a fireplace, tv and two sofas and a chair, plenty of closets, a washer and dryer room, plenty of cabinet space and heated floors in the kitchen and bathrooms. The kitchen was well stocked and the beds were very comfortable. The unit also had a very nice view of Whistler mountain and he Creekside Gondola. In addition, the complex has a nice pool, BBQs and two hot tubs and a nice little gym and a great lobby. There is also a ski locker room with a direct exit out of the building. The location could not have been better. The Creekside Gondola was no more than a 1 minute walk from the locker room. The unit was cleaned each day and the housekeeping staff did a nice job. Creekside is much quieter than the main village area but we actually preferred that. Creekside has some good restaurants--particularly Dusty's and Creekbread, a Starbucks, an Can-Ski rental store, a BC liquor store and a very nice market where you can find everything you need. We thoroughly enjoyed our week in Whistler and much of that was due to the excellent accommodations at First Tracks Lodge--we can't wait to go back next year.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bowdoin1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2017

First Tracks Lodge is a solid option for Creekside lodging. There were no surprises, either on the positive or negative side. Our pre-arrival communication with the management company was stellar. We needed to slightly alter our travel plans by a day due to unforeseen circumstances, and since they had availability on either side they were able to do so seamlessly. We actually were subtracting a weekend day and adding a weekday (online there was a price savings of a little bit), but we were kept at the same rate. Not a big deal at all, since they accomodated us easily.

We were driving up early am, skiing, and then checking in. I stopped at the check in location at around 9am to pick up a temp parking pass, as suggested by the lodging reservations when I made our change. The kid at check in could not have been more distant. He didn't want to spend a minute talking to me, even though I was the only person in the lobby. He gave me the temp parking key and dissapeared before I could ask another question or two. When we arrived back to check in after skiing (around 3 pm), he was still there and still as unhelpful. He checked on our room, and said something I've never heard anyone say... "Housekeeping is still in there. The previous guests really left it a mess. Trashed the place. It'll be a while." Check in is 4, so I completely understood the possibility of it not being ready an hour prior. But that was a bit of sharing! I started to walk out, and another receptionist chased me as I was approaching the door. She offered to check me in so that I could wait at First Tracks and be handed the key by the concierge on duty when ready. The first guy could have done this, but he clearly didn't care about customer service or his job. This was really my only complaint- the front facing employees at Legends check in. Two male employees who clearly didn't care about customer service.

Anyway, our 2 bedroom was just fine. Good space, relatively comfortable beds. I would compare the interior to a nicer Marriott vacation club space. Nothing fancy, not "upscale", but nice quality and comfortable. Our unit had 27" tvs. Who has 27" tvs in 2017? That was a bit of a bummer, as we enjoy a movie in the afternoon after skiing and before dinner. Bathrooms were just so-so. Lower-grade tray showers with standard glass enclosure that was difficult to close without splashing water outside- very tiny. Kitchen was good, with the exception of the fact that there was no measuring cup.

Housekeeping was efficient when they came. Two days they did not show up until close to 4, at which point we were occupying the space and just asked for towels. One of those days, I asked them to remove towels and she indicated she would do it tomorrow- just leaving us with fresh ones. A bit strange.

Most of these are a little nitpicky. This place could be 5 stars. Location is exceptional to the gondola, and the guts of the units and building are first rate. I literally did not hear another person the whole vacation, and it was booked solid. Phenomenally quiet. If the interior spaces were held to a BIT higher standard, there was more care taken to either training or hiring happier and more engaged staff at Legends, and small details were fixed in the units (tvs, kitchen utensils, etc), I'd be thrilled to stay here often. As is, it's a nice option. You won't be blown away, but you'll be comfortable.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
3  Thank gold233790
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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