Stayed at the hotel for 3 nights in mid August for an anniversary getaway. Read about it in the Calgary Herald, and was looking forward to trying out the -110C cryo sauna. The hotel just opened in May of this year, so I guess its still working out the bugs, however when you charge full rate ($500/n) you better get it right. The rooms are absolutely fantastic! Probably one of the nicest rooms I've been in, with great floor to ceiling windows overlooking Lake OK. The issue is when the sun sets, you can't really sit in the sitting chairs, because for some bizarre reason, they put a mirror on the side wall, so you get the sun shining in your eyes, therefore you need to put down the sun shades (& lose the view). However, great bed, tub, shower, robes and slippers. The breakfast was very good (included in price), and their muffins were fantastic. However there were only 2-3 other tables there, and I had to wait 10 minutes to get coffee, I guess chatting to friends in the back is more important to the staff (and then they want a tip! It's buffet style so the only thing they need to do is bring you coffee!!). We had dinner there twice. For the first night, there was us and 4-5 others, for that experience we found the food and service was very good (except they haven't figured out you don't mix group tables with tables of couples, keep the noisy groups separate!!!). However, the last nights dinner was just terrible, and that is one of the reasons they only get 3 stars. Their set menu seems to favor cheap meats, so they had quail (aka chicken) on the menu twice, I didn't want the chicken again, so I chose the fish. Of course everyone had the same idea, so they were out of fish. They came to me and said I could chose veggie or quail, I explained that is not what I wanted. Any quality restaurant would have a better fish for an alternative, but not them, I had to escalate it to the manager to get tuna. The kicker was they were sooooo slow, our 3 course meal took 3hrs!!! By the time we were done, the pools were closed and my bum really hurt, since their dining room chairs weren't the most comfortable.
The spa is certainly lacking. This is the first spa I've ever been too that didn't have the basic amenities (i.e. razors, shaving cream, mouth wash, moisturizer, etc..), or bottled water (you had to drink from plastic cups placed next to the tap... really the tap!!). The pools were very nice (partially under construction), but there was no bar service. We did the cryo sauna, good time, not going to do that again! Had a massage, nothing special, but the price was cheap (because they don't employ more experienced registered massage therapists). The spa was very poorly designed, you are in the waiting room, and you'll see them bring a tour of 10 tourists with cameras while you are sitting in your robe waiting for a massage.... not a good idea. They need to separate the spa from the pools. Also, went to use the sauna's/steam rooms one day, but they don't open until 2pm, so I wasn't able to use them on our last day (I planned to use them the night before, but because the diner took so long it closed before we could make it!).
I needed to work, and I found the wifi worked without any problem in the room and restaurant (ok, I caught up on email during breakfast). However, every time your computer goes to sleep, you need to login again, I've never had to do that anywhere else, they should upgrade their provider, very inconvenient for guests.
I give the hotel 3 stars because there was no valet (very bad first impression, even though the view of the building is amazing!!). Unbelievably poor dining experience (both breakfast and diner). Poor spa design and amenities. I also didn't care much for the location, its 20 minutes from Vernon, and 30 minutes from Kelowna, so its really in the middle of no-where. You'll want to plan to hit the wineries near Kelowna for lunch and diner, and its a bit of a drive a night (with the curvy roads) from Kelowna. If its in a remote location, I would expect the pools, spa, and restaurants to be top notch, they weren't. The saving grace was the rooms were amazing, and the property was absolutely beautiful.
- Official Description (provided by the hotel):
- Over 3.5 million crystals infused within this modern oasis – a most remarkable hotel and wellness centre with European-inspired design elegance. Nestled in the mountains near Vernon, BC, and overlooking Lake Okanagan, your personal journey to whole body health and wellness begins at our standout among British Columbia resorts. Wellness Packages at KurSpa Sparkling Hill’s reputation as an internationally-renowned wellness center and health retreat is unparalleled. What better way to spark your journey towards a new you than our Wellness Packages, providing savings on spa and wellness treatments at KurSpa. Learn more about our Weeklong Wellness Packages. Also be sure to explore our fitness classes and meditation workshops to promote well-being in mind, body and spirit. KurSpa: A Holistic Health Spa The heart of our Lake Okanagan resort is KurSpa, our 40,000 square foot European-inspired spa, clinic, and wellness center. It is the largest spa in Canada and shines brightly as a worldwide wellness destination. Relax, renew, and revitalize at KurSpa's seven unique aromatherapy, steam, and sauna rooms. Swim in Kurspa's serenity pool featuring underwater music and a Swarovski crystal night sky. Choose from over 100 transformative spa treatments and therapies to detoxify the body and promote optimum health. Consult with our professional team including our naturopathic physician, psychiatrist, massage providers and kinesiologists and view their renowned clinic services. Enhance your relationships with the help of our SHaRP program, which can range from romantic to work relationships. Schedule yourself a mini silent retreat in our Serenity Room. Or, experience the first European Cryo Cold Chamber (-110°C) in North America, our signature KurSpa treatment. Our Luxurious British Columbia Resort Take in the stunning beauty of the Okanagan Valley from our BC resort’s luxury guest rooms and penthouses, which feature sweeping lake and mountain views and operable floor to ceiling glass window walls that can be opened to instantly transform your room into an outdoor oasis. Swarovski crystals illuminate fireplaces, fixtures and ceilings, lending a luminous and luxurious ambience to every space. Fresh Fine Dining Sparkling Hill Resort is also home to the best fine dining destinations in Vernon, BC. PeakFine, our signature restaurant, serves a menu emphasizing the freshest and finest ingredients the Okanagan Valley has to offer. Known as the "Napa of the North" the region's spectacular wines are on offer at PeakFine and Barrique & Java, our more casual wine, tapas, and coffee bar. Stunning Swarovski crystal chandeliers and accents imbue our dining spaces with glamour and elegance, and those seeking an elegantly rustic setting for private dining or special events will find it in Gernots. Discover Sparkling Hill Recognized as a trendsetter in healthy living and wellness hospitality, our Okanagan Lake resort is a distinctive destination for the modern sophisticated traveler. Whether planning a couple's escape, corporate wellness retreat, or incentive travel, our British Columbia resort delivers an unforgettable blend of relaxation, restoration, and wellness. Please explore our website; we look forward to welcoming you to Sparkling Hill Resort on your personal journey to whole body health and wellness. ... more less
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- Also Known As:
- Sparkling Hill Hotel Vernon