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JB
Leduc, Canada

Wonderful stay for our family! Beautiful hotel.

5.0 of 5 bubblesReviewed 12 Aug 2021via mobile
Fabulous stay! We stayed in a 2 bedroom apartment, with our 2 young children. It was a beautiful apartment, with a kitchen stocked with all the tools you need (dishwasher, oven/microwave, stove, utensils, cooking utensils, nespresso machine, even a can opener). The beds and pillows were comfy, the view of the city wonderful, and the staff here are top notch. Super friendly, and go over and above to help you.
Other reviews mentioned the fire station and AC unit being loud. You do hear the fire trucks, but it's not for long at all and didn't disturb us in the least.
The AC is loud. Not inside the suite, but on the balcony. We didnt spend much time out there because it was hot and the AC was going, which made the balcony a bit too loud to be out there. But it really wasnt a big deal, and had it not been a heat wave would have been less of a factor.
Wish parking wasn't so expensive, but it's downtown Vancouver so what can you do.

Love this hotel, 100% recommend. We will be back!
Date of stay: August 2021
Room Tip: The parkade is tight and small. If you drive a larger vehicle (SUV/Van/Truck) you want level 4....
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Sutton Place Vancouver, Owner at La Grande Residence At The Sutton Place Hotel, responded to this review
Responded 23 Aug 2021
Thank you for your 5 out of 5 Star Review! We are delighted that you enjoyed your stay in La Grande Residence and look forward to welcoming you back for another memorable stay soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4 - 9 of 308 reviews
Reviewed 21 January 2021

So... almost a month at La Grande Residence, starting with 2 weeks in quarantine.

The suite was clean and spacious and was as comfortable as one could expect, given we were unable to leave the room for 2 weeks.

The bed was very comfortable but the suite was in need of refurbishment and some "TLC". The staff were responsive to our needs when we called, with one exception (more below). The concierge staff were helpful and courteous when delivering food and other essentials. When we were finally able to have our suite serviced the cleaning attendants did a good job.The heating did not work properly at the start but was fixed after a couple of days.

Being located very close to the 'fire station' wasn't ideal and frequently we were awoken in the night by sirens.

As we were told the restaurant was fully booked for dinner on NYE we decided to make our own in suite dinner. Trying to get glasses, a tablecloth and steak knives was almost impossible. After numerous calls and promises to call back, I had to resort to going down to the restaurant to ask the receptionist, this was at 6pm. She was offhand and said that tablecloths weren't available. I insisted and eventually nearly 45 minutes later the items were delivered to the room, with the exception of the champagne flutes. The young lady in question would benefit from some proper guest relations training.

We were also unhappy that there was no facility for breakfast apart from room service, which was very over priced. It should be very simple to serve a limited breakfast menu in the restaurant, given the restaurant was open in the evenings.

As we were staying for a month, half of which was under a quarantine situation, we were disappointed that we didn't receive at least one courtesy call to see how were were doing by the hotel management, who were not in evidence during our lengthy stay.

Date of stay: December 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Latachevin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Sutton Place Vancouver, Owner at La Grande Residence At The Sutton Place Hotel, responded to this reviewResponded 13 February 2021

Thank you for giving us your feedback. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit we failed to meet all of your expectations and for that I do apologize. I have spoken to the Executive Team and your comments have certainly been able to be used as a learning tool. The apartment will be completely inspected and any deficiencies taken care of. Readers, due to the Covid pandemic we do have some Food and Beverage Facility restrictions, please review our website for all Hotel details and updates prior to arrival. Thank you for choosing to stay with us and we look forward to seeing you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020

This Location is right in the heart of the main shopping precinct, 2 bedroom was comfortable for 2 adults/2 children, service and staff were all very good , no complaints, for a mid range Hotel, the in house restaurant and bar suited my wife and I but not really a children's dinner location, but that is a minor point , plenty of choices 2 minutes from the door

Room tip: join the membership club before booking direct to receive free internet
Date of stay: February 2019
    • Location
    • Cleanliness
    • Service
2  Thank lhsanki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SPHGM, General Manager at La Grande Residence At The Sutton Place Hotel, responded to this reviewResponded 31 January 2020

Dear Guest,

Thank you for staying at the Sutton Place Hotel Vancouver. We are delighted to learn that you and your family enjoyed our spacious 2-bedroom suites in La Grande Residence. We appreciate your feedback, it is our pleasure to share your kind words with our associates. We look forward to welcoming you and your family back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2019 via mobile

We stayed in November in one bed deluxe suite.

Positives

Great location- central location close to public transport, shopping and Denman street the main food street in the area.

The suite we had was spacious and clean.

The internet was fast with reasonably good connection. (Tip- book the room directly with the hotel for free internet. If you book through a third party it is an additional cost per night. This is very petty, very strange policy considering most hotels around the world, especially high-end establishments, would offer free internet as standard).

Staff were helpful when we had an issue with the room and resolved the matter very quickly.

House keeping team was very friendly, and always says hello.

Negative

The room was supposed to be renovated but not to a good standard, attention to details is lacking.

The couch/sofa bed in the living room was extremely uncomfortable to sit on.

The air-con unit was located outside on the balcony and it was unbelievably noisy. I couldn’t believe a high-end hotel doesn’t have central air-con. The second suite on the 12th floor only has air-con in the living room so in a hot summer months the bedroom would be very hot.

Close to hospital and busy downtown street therefore the sirens and traffic noise were very loud, even though we stayed in 10th and 12th floor. The windows are not soundproofed, bring ear plugs!

Although the staff (reception) were efficient when checking in and dealing with issues, they lack friendliness and stand-offish. The staff we encountered at the restaurant during happy hour was curt and passive aggressive.

Overall

Compared to other five star hotels, Le grand residence is no where near the same standard. It was adequate and convenient location.

Date of stay: November 2019
Trip type: Travelled as a couple
2  Thank wonderfulworldofours
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SPHGM, General Manager at La Grande Residence At The Sutton Place Hotel, responded to this reviewResponded 30 November 2019

Dear Guest,

Thank you for sharing your feedback following your recent stay in La Grande Residence at the Sutton Place Hotel Vancouver. We are delighted you found our location to be perfect for your visit.

However, we are truly sorry we left you disappointed with your stay. We regret that you experienced shortcomings in some areas. Please do not hesitate to reach out during your stay in the future so we may look into where we fell short of your expectations and address immediately.

We value our business and hope to have the chance to restore your confidence in our hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019

Stayed in a so-called deluxe two bedroom suite Oct 22 and 23rd. Have stayed here and in the adjoining Sutton place Hotel frequently over the years. This will be my last visit.

Suite is furnished to a fairly low quality and is not at all bright or attractive. Half bath off master and old 3 piece washroom off the hall with tub and shower curtain. No shower enclosure. Wifi is so bad had to quit using it after about 20 minutes. TV in second bedroom is about 20 inches. All TV's operate on an old system with just channel line up when you press guide--no info re whats on.

One girl serving in the bar downstairs. Not her fault but brutally slo.

Overall, th suites in La Grande Residence are average dated Best Western at best.

This hotel really needs to refurbish and get its act together fast.

Room tip: way better hotels and value in Vancouver
Date of stay: October 2019
    • Value
    • Rooms
    • Service
2  Thank barristers1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SPHGM, General Manager at La Grande Residence At The Sutton Place Hotel, responded to this reviewResponded 30 October 2019

Dear Guest,
Thank you for your loyal patronage of the Sutton Place Hotel Vancouver. We regret to learn of your disappointments and experience during your recent stay in La Grande Residence. We have been refurbishing our guestrooms in stages for both the hotel and residence towers.Please accept our apologies for not meeting your expectations in some aspects. We value your business and regret we did not address your disappointments during your recent stay. We hope you will give us an opportunity to regain your trust and host you once again. We hope to hear from you and note your preference for the modern suites in La Grande Residence or the guest rooms in the hotel side. Please contact us and we will make every effort to ensure you have a nice stay for future visits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2019

Stayed here for 3 nights before a cruise. Stayed in a one bedroom deluxe suite - being able to have a kitchen, access to pool and coin laundry was great - especially travelling with 2 kids. Supermarket close by, and everything we needed was in walking distance.
Staff was friendly and helpful. The room was a bit noisy at night due to traffic, but no big deal - that’s part of staying downtown!
We would definitely stay here agin.

Room tip: Perhaps ask for a room not facing Burrard - might be quieter.
Date of stay: August 2019
    • Location
    • Rooms
    • Service
Thank AW1018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SPHGM, General Manager at La Grande Residence At The Sutton Place Hotel, responded to this reviewResponded 31 August 2019

Dear Guest,

We are delighted that you and your family had an enjoyable stay at the Sutton Place Hotel Vancouver and thank you for your compliments for our associates. We look forward to welcoming you and your family back for another memorable stay soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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