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“mushrooms!!”

Executive Inn Express Richmond
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Executive Inn Express Richmond
Ranked #84 of 92 Hotels in Vancouver
Reviewed 1 January 2013

There are mushrooms growing in the stairwell from the garage leading to the lobby!!
The room was standard, Ok for the price., shuttle to and from the airport poorly organised but got us there. The last shuttle from the airport is at 12:15 and you have to phone to get them to come. If you stay a night you get 7 days free parking and $5.night after that

Room Tip: we were told by the desk clerk that the upstairs rooms are bigger so that's where we stayed
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  • Stayed: December 2012, travelled as a couple
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2  Thank cankiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 166 reviews

Reviewed 5 November 2012

Perfect place to stay. Not a new hotel but nice big rooms with tv and AC. Close to the airport and shuttle bus runs every half hour. Not far from skytrain with connections to other areas of Vancouver.

  • Stayed: October 2012, travelled with family
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1  Thank Annette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

A little noisy early in the morning but then I was across from the elevator. Average clean room close to the airport with pick up service. Previous trips to hotel offered breakfast in the Restaurant but did not receive this time. To late arrival for the wine and cheese.

  • Stayed: October 2012, travelled as a couple
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1  Thank harveyrogalsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

I enjoyed the meals. The buffet lunch was good with sufficient variety and ample amount of food.
The evening banquet was served professionally, was tasty and nutritrious.
The staff was very helpful and courteous. When serving soup for a buffet staff servers would have sped up the lineup. Seniors tend to be a bit slow in serving themselve. Also cups instead of bowls for soup would have been sufficient and been easier to carry.

  • Stayed: October 2012, travelled on business
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1  Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

A friend and myself planned a cruise out of Vancouver and spent a great deal of time looking for a hotel for two nights prior to departure. We wanted somewhere that was within our budget, that allowed us to leave our vehicle while we were on our cruise, and had a breakfast of some sort included.

In all honesty, I cannot rate the hotel as we did not get to stay there.

When we arrived to check in we were told by the manager, Sammy, that there was a problem with the plumbing/water and that half of the hotel was not available for booking. He would relocate us at another 'better' hotel just down the street. This seemed like a reasonable explanation so we did not question it. He assured us that we would get exactly the same as we were going to get at his hotel at the same cost.

The hotel we were sent to was the Travelodge a couple of blocks away. The staff at the front desk of the Travelodge were wonderful but that is no thanks to Sammy. It seems that he promised us what the Travelodge was not, at first, willing to give us. Breakfast was not included in their rate; however after us telling them what was promised by the Executive Inn, they did include the breakfast. We were able to leave our vehicle there for the time we were cruising.

When we went to check out, we were told a rate that was $5 more per night than we were to pay at the Executive Inn. After a discussion, it was agreed that they would take that cost off our bill. At this point, I would like to say that the staff that we dealt with (George Yeung & Alana) were most accommodating in dealing with all of our issues from the Executive Inn and in future I would book with the Travelodge just because of the way we were treated by them. Excellent customer service!

Now, back to the Executive Inn and Sammy. It does appear that he outright lied to us about the plumbing issues. The reason I am saying this is that we were supposed to be meeting up with another couple there on the Friday night to take a cab ride to the cruise terminal. They had arrived earlier in to town and went to the hotel on the Wednesday and asked if they could check in on Thursday instead of Friday. They were told that would not be possible as they were overbooked. Thursday was the day we were told that there was a plumbing problem.

It would appear that Sammy did not advise the Travelodge that we were to have everything that we had expected at the Executive Inn so all of our issues are with Sammy. Our stay at the Travelodge was excellent.

I have read about people being 'walked' but it has never happened to me before. I am angry and upset about the way it was handled by Sammy but most grateful to the staff at the Travelodge.

I cannot comment about anything else at the Executive Inn as we did not to experience it.

Room Tip: Book at the Travelodge!
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Stayed: September 2012, travelled with friends
4  Thank EdmontonCruisinmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Executive Inn Express Richmond

Address: 9020 Bridgeport Rd, Vancouver, British Columbia V6X 1S1, Canada
Region: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #84 of 92 Hotels in Vancouver
Price Range: $92 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Executive Inn Express Richmond 2*
Number of rooms: 81
Reservation Options:
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Also Known As:
Executive Inn Express Richmond Hotel Vancouver
Executive Hotel Express Richmond
Executive Hotel Vancouver

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