I went to Raw Canvas for the first time last night using a SocialShopper voucher. I was really excited but unfortunately there were a few small issues that made us enjoy the experience less than we would have. I will say that our server was polite and tried to be helpful but the customer service was lacking somewhat from other staff.
First, when we arrived there was a set menu. On the SocialShopper website, when Raw Canvas was running the promotion, there were two different menus posted so there was some confusion as to whether you could choose your meat/cheese options off the regular menu. I only saw the full menu link so I assumed we could choose the meats and cheeses we wanted. The fine print didn't indicate otherwise so I assumed that's what we could do. Then when we arrived there was a set menu for the meat/cheese plates that was pretty limited. We voiced our concerns to the manager but she seemed pretty firm on the set menu and not interested in making any concessions for us. The meat was mediocre, but the cheeses were tasty.
Second, we ran out of bread part way through our meal and waited at least 20 minutes before getting more. Apparently there was only one toaster in the kitchen and no one had foreseen the amount of bread they would need for dinner service? In of itself, not a huge deal, but again it wasn't the only thing lacking in our experience.
Third, at the end of the night my mother ended up paying the bill. She had forgotten there was a mandatory gratuity added to the bill (probably since she had indulged in a few glasses of wine) and added an extra tip. She didn't realize this until long after we left and I had assumed that whoever was ringing in her bill would have reminded her that there was an automatic gratuity already posted. The other reason why she probably missed it was that the automatic gratuity was not labeled as such on the bill. It was called "SocialShopper promotion" or something like that and had the potential to be misleading (like the reviewer below me has stated). I understand that some people may forget to tip on the full amount...but the server could have at least reminded my mother that it was on there. Not really honest business practice there.
We very much enjoyed the music and painting (although the "resident artist" was not really helping anyone like we were told she would be). However, I don't think we will be back based on the experience we had at the price we paid (we spent well over $100 on just our drinks, plus the voucher that I originally paid for). I felt that we were treated differently in some ways because we used a coupon and it makes me not want to go back again (especially when you're paying much more money at full price).
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