Went to Raw Canvas last night. My friend and I had a Social Shopper (coupon) which included a tasting plate each and a canvas to paint on after we ate. Paid $79 for a $144 value.
1. We ordered the Ganache to share for dessert. It was freezer burnt and not tasty at all. We could not offer up our feedback as the waiter never returned at that point.
2. The painting room below is quite crowded. I was bumped throughout the night while painting, and had a constant stream of traffic walking by me and behind me.
3. The "professional" was sitting on his stool, reading his book. Offering no feedback, or guidance. He showed us the lay of the land at the beginning like where to get our brushes, palettes, and paint, but no contact after that.
4. There were no napkins or towels at the sink. Nothing to dry our hands while cleaning the water bucket, or to wash hands after you've finished. The evening was supposed to include "cleaning", but we were left to clean our own stations, palettes, brushes, buckets, etc.
5. Lastly, and MOST IMPORTANTLY, We went to pay the bill (which was never presented to us...we actually almost left without paying, because in all honesty, we forgot, as we were pretty much left to our own intentions after we ate). After asking the bartender at the front door for our bill, we were presented a bill with a "mandatory" gratuity of over $20. After I signaled someone over to inquire, I was told that it was a mandatory tip since most people with coupons don't tip on the full amount. I told her that was illegal, unless posted in advance, or told to us. The bill did not even say "gratuity". It just had a line with a charge. Most people would pay that bill and add another tip on top of it, thinking a gratuity was not already included. She insisted that this is how they do it as they are also providing a "painting service" which is more service than just a restaurant server.
As you can see with my points above, there was actually not much service involved at all throughout the night, and I'd like to control my gratuity accordingly...or at least be made aware in advance that it would be included in the final bill. I understand for large groups typically of 6 or more the gratuity is included...but again, that is always posted on the bill, or the server tells you in advance.
I think it is very sneaky to include a gratuity without telling the paying customer. I don't even have any idea what percentage they used! And it's also illegal.
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