My wife, her parents and I stayed in two rooms at the Sylvia over Christmas 2011. The hotel is right across the street from English Bay, giving many rooms a view of one of the most scenic spots in Vancouver. Stanley Park, plus many good shops and restaurants are very close, and downtown can be reached by a very short bus or taxi ride, or even a pleasant walk through the West End's residential streets. The nine-story pre-WWI hotel is a Vancouver landmark, its vine-covered brick walls giving it the comfy look of an old dowager. I've stayed at the Sylvia many times over the last few decades (!), but was surprised this time at how good the rooms looked. They seem to have been spruced up with new furniture and paint, but without clashing with the building's style.
Without going into too much detail, we made some heavy demands of the catering staff during one of their busiest times, and they amazed us with their kindness, thoroghness and efficiency. The hotel staff seem like one big family, and the decorations throughout the lobby and restaurant made the place seem even more homey.
During our stay, we overheard a guest complaining rudely to the front desk that his room was not as large as one he had on a previous stay, and he demanded a larger room. The desk clerk quietly and professionally filled the man's request, despite the fact the hotel was likely full. It reminded us to take with a grain of salt any negative reviews we see for properties that seem to get generally good reviews. Some people are harder to please or simply have a bad day - these things should not be allowed to damage a good hotel's reputation.
The Sylvia is a friendly older hotel with loads of character and in a superb location. They do a great job at looking after their guests, and the rooms are clean, comfortable, and well appointed. And it's surprisingly quiet from adjoining rooms and the street. If this kind of property tickles your fancy, you will love the Sylvia.
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- Also Known As:
- Sylvia Hotel Vancouver