I've stayed at this Hyatt a few times throughout the years and am always satisfied with the facility and especially the services by the staff. On this occasion Sara the VIP manager was especially thoughtful to ensure that the we were taken care of by the front desk folks when checking in. This hotel location is very good too in the middle of downtown Vancouver, and the Capilano Bridge free shuttle bus stops here is a plus. Quirky elevator system but was all good. The king Bed is super comfy for sure.