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Reviewed 31 July 2006

We have stayed at the Bayshore in the past, and it has always been great. This year, we checked in during a Vancouver heat-wave in order to give ourselves, and our children, a nice break.
Here are the problems we encountered:

1. Our suite was not ready when we arrived
2. The lady at the front desk informed us that there was no
food served pool-side. None. I asked if I could bring a cold drink and was told "no". We were stunned, as we were starved and had to wait for our suite to be cleaned. Turned out, she was
dead wrong, which was very disturbing and unprofessional
3. Our children's cots were not set up, as was requested
4. Despite being 90-degrees, there were only TWO umbrellas
by the poolside. I was practically in tears and my husband had
to borrow umbrellas from the restaurant which caused quite a
commotion. The restaurant manager agreed that it was absurd
and dangerous to have no umbrellas in such intense heat
5. The poolside tables & chairs are cheap plastic, the service
is very slow, and the poor staff are expected to wear clothing that is ridiculous - long pants, no hats, etc. It was painful to watch
6. Poolside staff was inadequate - tables were piled with dirty
plates and glasses
7. There are no pool toys available - bring your own
8. There was no kettle in the room to make tea and it took
nearly half an hour to have one brought to the room
9. Our bill was wrong and we had to wrangle with the manager
The Bayshore is beautiful but currently, it is badly
managed, which is a real shame.

3  Thank lepage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2006

We were very disappointed with this hotel. We were upgraded to a deluxe tower room with harbor view, but even then the room was very small with a tiny bathroom. The hotel is in serious need of a renovation. They nickel and dime you on everything, despite being quite costly. When we phoned down for a late checkout, we were told that it would be at a rate of $50 an hour, despite the hotel not being full the next night. (We subsequently went to ask at the front desk and were very quickly given one for free). The restaurants are unbelievably overpriced. The inside pool room was quite cold - everyone was getting out shivering. As we keep saying, this experience is enough to make you not want to stay in a Westin again. We won't be.

Date of stay: July 2006
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank VacationingProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2006

Used priceline. paid too much but it is not a cheap city. good location. Vancouver is a wonderful walking town. We walked to Yaletown and English Bay. Nothing it too far away. Nice quieet location also. Clean rooms. Decent outdoor pool. A good choice. Staff was very helpful with restaurant reservations and ideas!!!!! Thanks Norton! You are the Man!

Date of stay: July 2006
  • Trip type: Travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
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1  Thank tlcarlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2006

Hotel has impressive views if you get the right room, try and get either the tower or the east face of the main building. We stayed on the third floor where the view was O.K but not the best.

Walls are thin so had a couple of noisy nights from other guests (kids screaming etc.) Small bathroom but functional. Didn't seem to bother the hotel that they wanted to do repairs / refurbishment of the room above starting at 9am!!! Wasn't impressed.

Would recomend if the price is right! Would have been disappointed if I had paid full price!

Date of stay: June 2006
Thank JohnDaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2006

First of all we got a room through Priceline for $100. so naturally we got a tower city view, but it was still worth it since we were on the 19th floor and a corner room where we could see the city and Stanley Park. Very clean hotel, the heavenly beds are great, but yes the bathrooms are small. Location is fantastic since we went to Stanley Park, Capilano Bridge and Grouse Mountain. Lots of places to eat down Robson or nearby streets. My only beef is that we rented a car and had to pay $20-$23 a night for parking. Not bad, but the hotel really should take care of that. Just another added cost. The Starbucks coffee place in the lobby is good since the hotel restaraunts are outrageous for breakfast. (Dinner too) The workout gym is great. Really a nice hotel, I guess the parking situation and the hotel restaurant pricing are the only problems I have with the hotel. Staff was great and helpful. I do like that you can choose the time they will clean your room up. I stayed up late, got up late, and rarely left before 10:30am. So choosing your own time is helpful. Don't pay full price, try to get a good deal when you can.

Date of stay: July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank boingo_tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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