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“Central, comfortable and good service”

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Four Seasons Hotel Vancouver
Ranked #15 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Edinburgh
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Central, comfortable and good service”
Reviewed 18 March 2012

We stayed at the Four Seasons hotel for 3 nights before a trip to Sun Peaks skiing. The hotel is excellently located in down town Vancouver, with direct access to a shopping mall and the Canada Line (train) which goes to the airport.
We were upgraded to a Deluxe Preffered-View Room, which had stunning views of the sunset when we arrived. The room was very spacious, which a very large and comfortable bed, gorgeous bathroom and bath robes I struggled to get out of! Housekeeping were very efficient and helpful, as were all the staff.
The pool and whirlpool were lovely, and the gym equipment looked good (we didn't pack gym clothes!) with coffee and/or flavoured water served available. The business suite provided free internet access and a great printer, which we used to print our boarding passes for our next flight.
All in all we had a great experience and were very happy with our stay - if we have the opportunity to visit Vancouver again we will be back!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 22 March 2012
Dear Chloe S,

Thank you for such a glowing review!

I am delighted to read that we were able to ‘get you right’ on so many levels, which created a positive guest experience. It is comments like these that will inspire our colleagues to continue to deliver a consistent level of high service and go above and beyond for all our guests. I am also please to have learned that you enjoyed the convenience of our location in relations to Pacific Centre Mall and the Canada Rapid Transit Line to Vancouver International Airport. I am also thrilled that you were able to take advantage of our complimentary business center for internet use and printing.

Believe it or not, we are prepared for moments when our guests forget to pack gym wear and want to use our fitness facility. I am pleased to share with you that we do offer a supply of men’s and women’s workout wear.

Thank you for posting several guest room photos on Trip Advisor. I know our online community and us appreciate your contribution.

It was a delight having you with us, and hope to have the privilege and pleasure of having you back for future stays.

Kind regards,
Kari Koskela
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,091 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (587)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Bangkok, Thailand
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 March 2012

In Vancouver we normally go for two days a nice quick place to stay not very nice i will say but still good service people like us but the good thing is a mall is connected to it so that makes it convienent for people like families and friends

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nayal b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 22 March 2012
Dear nayal b,

Thank you for choosing to stay with us all the way from Thailand! I am so pleased to have read that you enjoyed the convenience of our location in relations to Pacific Centre Mall. Thank you very much for your review, and we hope to have the pleasure of welcoming you back on your visit next to Vancouver.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 March 2012

From the first moment on arrival the staff were exceptionally courteous. The food in the restaurant for breakfast, especially the eggs benedict was really excellent. The rooms are a somewhat dated and old fashioned but very clean and quiet. The suite we had was a combination of 2 rooms and for the price of the upgrade definitely worth it. The location is great, center of town.

Room Tip: We were offered an upgrade to a suite on arrival. Worked out really well.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TFSCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 22 March 2012
Dear TFSCalgary,

Thank you for taking the time to share your recent experience at Four Seasons Hotel Vancouver.

I am pleased to have learned that your stay here was made memorable by the efforts of our colleagues. Their unwavering dedication to hospitality truly is the backbone of our business. I am also delighted that you found your eggs benedict at YEW Restaurant + Bar more than satisfactory. I appreciate your feedback in regards to the style of our rooms. Being one of the original properties of our company, we will continue our efforts in providing a competitive product. Thank you for posting a “Room Tip” on Trip Advisor. I know our online community and us appreciate your contribution in regards to upgrading into suites.

Once again thank you for your observations. We welcome the opportunity to have you back to Four Seasons Hotel Vancouver for future stays.

Kind regards,
Kari Koskela
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 March 2012

I will never stay here again for business. Attended an event and had my wife and two year old son stay with me. Two days after checking out they stated that our two year old son used a pen on one of the pieces of furniture and charged us an additional $1150 to replace the chair. Either put families in rooms where there is some wear and tear expected on furniture, get insurance that covers these sort of events, or make the families aware of the costs from the beginning. I'm a preferred Starwood member but had switched because I liked the location and service during my first few stays at the Four Seasons. This has really soured my experience.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joshuasmith77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 17 March 2012
Dear Joshuasmith77,

Thank you for sharing your concerns following your recent visit to Four Seasons Hotel Vancouver. I appreciate you taking the time to speak with Alex Yao, our Guest Services Manager, in regards to the additional charge for the damaged Eames chair.

Rest assured that our housekeeping team worked diligently to restore the leather on the chair but, unfortunately, it was unsalvageable. We can certainly appreciate that this was an unintentional incident and we do understand your disappointment in this unexpected expense.

At Four Seasons Hotel Vancouver, we welcome families and cater to even our youngest guests by offering complimentary cribs, highchairs, strollers, playpens, child-size bathrobes, baby and children toiletries, games and welcome-gifts upon arrival. In addition, we offer year-round, splash-around fun at our pool. During Spring Break, in the summer months and over the Festive Season, our Kids in the City team hosts daily poolside activities such as crafts, face painting and scavenger hunts. The Playzone, a game room fully equipped with the latest and greatest games, is also available during these family times.

Joshuasmith77, please be assured your loyalty and ongoing support of Four Seasons Hotel Vancouver is appreciated, and your feedback is important to us. I hope you understand our position and will continue to allow us the pleasure of welcoming you back to many future stays.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
1 review
Reviewed 15 March 2012

Went with my 3 year old, and she felt very special being there. Toddler robe, juice and cookies, and a stool for her to reach the sink. Very kid friendly

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kari K, Hotel Manager at Four Seasons Hotel Vancouver, responded to this review, 16 March 2012
Dear Tim S,

Thank you for sharing your experience with our online community and us. Your complimentary note really put a smile on my face.

One of our driving goals is to be able to connect with our guests – even to our littlest ones! I am so pleased to read we were able to make her feel so special.

Thank you once again for your complimentary note. We look forward to welcoming you and your family back for future stays with us at Four Seasons Hotel Vancouver.

Kind regards,
Kari Koskela
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Vancouver

Property: Four Seasons Hotel Vancouver
Address: 791 W. Georgia St., Vancouver, British Columbia V6C 2T4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Vancouver
#8 Business Hotel in Vancouver
#11 Luxury Hotel in Vancouver
#13 Family Hotel in Vancouver
#15 Romantic Hotel in Vancouver
Price range (per night): $405 - $879
Hotel Class:5 star — Four Seasons Hotel Vancouver 5*
Number of rooms: 372
Official Description (provided by the hotel):
Rising above Pacific Centre, Four Seasons Hotel Vancouver presents 30 storeys of relaxed urban luxury and thoughtful, experienced care. The natural charms and cosmopolitan airs of downtown Vancouver inform our luxury hotel’s inviting atmosphere. ... more   less 
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Also Known As:
4 Seasons Hotel Vancouver
Four Seasons Vancouver
Vancouver Four Seasons

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