I have had possibly the worst retail experience in my 53 years of existence at selfology. I initially spent three days trying to book an appointment, assumed it was booked and showed up to be told that I did not have an appointment. When I suggested their booking system was not effective I was told I was wrong and she had no interest in hearing my concerns. Suby , a staff member there booked me an appointment in person for the following week, and I had received a confirmation from their online booking site indicating I had an appointment for yesterday. I showed up, again was told I don’t have an appointment, was treated so poorly I was flabbergasted by the rudeness. Told that I could not use a Groupon. When I asked to speak to the owner of the company with an absolute Zen approach, I was told there was no owner but rather the salon was co owned by the staff (???). Low and behold the owner walked through the door who was equally as abusive (I do not use the word loosely) and kicked me out of the store.
I would say the behavior was just short of filing a serious complaint as I felt threatened. Short of that I will share my experience and hope that the universe does not support a company with such poor behavior and ethics. I went next door to Suki’s and had a great haircut so not all was lost.
I am still shaken by the outrageousness of the interaction!!!
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