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Howard N
New York City, New York

Seems to have forgotten what it means to being a 5 star luxury hotel and instead screwing their guests

1.0 of 5 bubblesReviewed 4 May 2024via mobile
While I understand that the hotel could not anticipate the renovations taking longer than expected, what I don’t get is for a 5 star luxury hotel not to think through how to accommodate their future guests who are now all inconvenienced AHEAD of notifying them at the last minute that they are cancelling reservations. No contingency plans were put in place and now they are scrambling to do who knows what but probably nothing.

This a total failure on the part of Rosewood management.

Would never stay here in the future if this is how they treat their guests.
Date of stay: May 2024
Trip type: Travelled with friends
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3 - 8 of 2,366 reviews
Reviewed 2 May 2024

Due to stay here next week but just got an email saying cancelling my trip because hotels renovations won’t be finished till end of month. They would have known there was a risk well before now but only just advised us. Now we are scrambling to find alternative accommodation. This has been very poorly handled. If you have a booking with this hotel this mth then start rebooking now. I recommend going to Fairmont across the road and never staying at this unprofessional outfit.

Date of stay: April 2024
Trip type: Travelled with friends
2  Thank gjosg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2024

I paid for the hotel 5 months ago!! They decided to cancel my room, reserved and paid, ONE DAY before my trip! ONE DAY! They are remodeling the hotel, I know. They could have told me this, or that they did not guarantied my reservation 5 months, or 4 months or 3 months ago or even one week ago! But NOOOO! one day before the Marathon!

Room tip: value is zero, at the time they do not care bout the clients. For a luxury hotel, they have proven the worst posible service. also NOISY
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank jean michel t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2023 via mobile

Really a very mediocre experience end to end. First room they offered was an “upgraded” one bedroom suite, interior facing. Dark and dreary overlooking an interior courtyard—about 1/3 of all rooms in the hotel are this way. When we request a downgrade with some natural light, we were told the room would be ready at 1 pm. We didn’t check into our room until 4 pm despite assurances that it was almost ready. Have a seat in the bar and drink on us, they said. The hotel bar is tiny was full and no service. At breakfast it was even worse. The restaurant is understaffed and despite multiple open tables we waited 15 minutes for a table, sat down at the unwiped bar, waited another 15 minutes for coffee. When the breakfast arrive—benedict and the Georgian breakfast—we sent it back. Orange juice arrived 5-10 minutes after the meal is set back. Hotel George has a storied history in Vancouver, but the modern day experience does not match the reputation. Rooms are clean and comfortable, but the guest experience is not up to par with Pan Pacific, Fairmont Pacific Rim, or Paradox. Recommend staying at the latter hotels.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Travel49413023777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2023

Loved the old world vibe of this hotel. We came during Thanksgiving - it was not that crowded. The bathrooms were luxurious. Location was great and we took advantage and walked to many amazing restaurants. Parking is steep at $60 but that's downtown parking for you. Recommend the Joe Fortes Seafood Restaurant.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank SarahChaCha1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISMAIL KHALIFI, Other at Rosewood Hotel Georgia, responded to this reviewResponded 15 February 2024

Dear Sara,

Thank you for sharing your positive experience with us and we are delighted to hear that you had a great experience at Rosewood Hotel Georgia.

We truly appreciate your kind words about our bathrooms and the location.

It's always a pleasure to receive such positive feedback, and we look forward to welcoming you back for another exceptional visit.

Warm regards,

Ismail Khalifi
Rooms Operations Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2023 via mobile

Home away from home. We always feel like we decompress the moment we walk into the doors of this hotel. Every detail was taken care of and staff were all amazing. I sent a private response to the hotel writing in detail how happy we were with our stay. Every member of the team from valet, to check in, to house cleaning, to spa services & even the staff at 1927 make the experience fabulous. This hotel is truly welcoming and I can’t say enough good things about it. We are so excited to come back after the Reno’s are done. I just hope they don’t change it too much. It’s so charming as is. Thank you for another weekend of relaxation and great memories.
I would highly recommend this hotel and in fact I do to anyone I know planning a trip to Vancouver. I could break it down into all the reasons this hotel is fabulous but they just simply check all the boxes. Everything is as it should be and a hot bath in one of their lovely ensuites at the end of a busy day in Van is just the cherry on top. They even leave bath salts! 👍❤️

Room tip: Make reservations ahead of time for meals in any of the hotel restaurants. Plan spa time ahead as well. I do recommend a couples massage.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank Kari1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ISMAIL KHALIFI, Other at Rosewood Hotel Georgia, responded to this reviewResponded 15 February 2024

Dear Kari,

Thank you for sharing your positive experience with us and we are delighted to hear that you had a great experience at Rosewood Hotel Georgia.

We truly appreciate your kind words about our staff and the location. We are glad to hear that we exceeded your expectations.

It's always a pleasure to receive such positive feedback, and we look forward to welcoming you back for another exceptional visit.

Warm regards,

Ismail Khalifi
Rooms Operations Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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