Great cafe in the Wickaninnish. The coffee is really good and the service is friendly and fast. Great views of the beach from the cafe itself too.
7 - 11 of 120 reviews
The location of the Driftwood Cafe is stunning with views of the beach and a lovely heavily west coast inspired interior and wood fireplace. However, the actual product is average at best. The service was subpar, I had to wait and in the end ask for a refill of coffee not once, but twice and the servers were not busy. Now, I don’t know if I’m being harsh about this, but at a Relias & Châteaux I expect a higher quality of service. At one point there were dirty cups at table and yet the server was on his phone and wasn’t even trying to hide it! So, dirty dishes out and apathetic servers who’d rather be on Facebook than keep the cafe looking clean. Completely unacceptable and unprofessional. We were surprised with this level of behaviour at such an establishment.
Dear fifi20152018,
Thank you for posting a Review of your recent visit to our Driftwood Cafe on Trip Advisor.
It was most disappointing to learn that you did not receive the level of service, care and attention we expect our team members provide to our guests and we truly appreciate you bringing this to our attention. Each of our team members are provided with ongoing departmental training and also attend and participate in seminars which have been created by us and specifically tailored to all aspects of the Wickaninnish Inn experience. We can assure you that we are continuously working with our team by providing ongoing training, mentoring and employee development to ensure they are trained to our standard. Please accept our most sincere apology as we obviously fell short in providing the level of service, care and attention expected.
Again, thank you for providing us with your feedback. Should you have additional details you would care to share with us or wish to speak with a member of our Senior Management Team, please do not hesitate to contact us directly at sandy@wickinn.com.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Literally a stones throw from the beach and part of the Wickaninnish Inn, a great place for a snack or a drink.
We had breakfast at the cafe whilst we stayed at the Inn. Good choice, well cooked, arrived quickly, friendly staff, excellent.
Superb coffees and nibbles in a very tranquil setting in the lower level of the Wick Inn. And you don't have to line up behind yammering hipsters to be served by the very professional staff that actually don't live in a van in the parking lot. Enjoy
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