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DanicaF114
Sooke, Canada

beautiful location very clean hotel. beautiful decor

5.0 of 5 bubblesReviewed 1 Aug 2020
The Tin Wis is one of our favourite places. The views from all th rooms are spectacular and no walk to the beach. you are practically on the beach. McKenzie Beach is very sandy huge and the waves can be a little calmer than at Cox or Chesterman. The staff are professional and friendly.
Date of stay: July 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Weitzel, Guest Services / Front Office at Best Western Plus Tin Wis Resort, responded to this review
Responded 1 Aug 2020
Hello DanicaF114, Thanks for taking the time to review our property. We are so happy read you enjoyed our location and our lovely views of Mackenzie beach. Fun fact Tin Wis means calm waters, we are pleased you enjoyed your stay with us, and our staff exceeded your expectations. We appreciate your feedback and hope to welcome you back soon! Kind regards, Todd W Front Office Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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        All reviews mackenzie beach first nations calm waters ocean view hot tub beautiful beach mini fridge the ground floor close to town long beach fantastic location off season bw balcony kitchenette pet beaches
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        226 - 231 of 1,936 reviews
        Reviewed 29 July 2020

        We've stayed here a couple times. The view and location are great. Customer service has been consistently good. The on-site surfboard/paddle board rental shop is a nice feature. This is a property that lets you make the most of the oceanfront location. It's pricey, but isn't all Tofino beachfront?

        Date of stay: July 2020
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with Best Western
        Thank Neil_from_BC
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Todd Weitzel, Guest Services / Front Office at Best Western Plus Tin Wis Resort, responded to this reviewResponded 31 July 2020

        Hello Neil,

        Thanks for taking the time to review our property. We are thrilled to hear that you have received consistently great service and that you continue to stay with us for your Tofino vacations. Although some properties in Tofino are oceanfront, the vast majority of accommodation and vacation rentals are actually not oceanfront. This is what makes our resort special - every single room faces the ocean, so guests are guaranteed to have an ocean view regardless of where they stay. Again, we appreciate your feedback and hope to welcome you back soon.

        Kind regards,

        Todd W
        Front Office Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 28 July 2020

        This was our second time at BW Tin Wis and we enjoyed our time here this year just as much as our first visit four years ago, in spite of the closure of many amenities due to COVID. We stayed in one of the newly renovated rooms, the king executive suite and it was absolutely lovely. Full kitchenette with oven, stove, full sized fridge - which was all extremely useful for our family of four. The only thing missing in terms of the kitchen were baking sheets for the oven and a frying pan, other than that, all we needed was provided. The view from the patio ( we were on the ground floor) and bedroom cannot be beat! We spent many mornings/evenings simply sitting on the patio enjoying the view and the sound of the ocean. Mackenzie Beach is lovely, and we had no idea so many people built beach fires in the evening!
        The only thing I was slightly disappointed in, was the lack of healthier breakfast options for the Grab and Go breakfast. It would have been nice to have options such as unsweetened oatmeal, plain yogurt and even bagels. It wasn’t a huge deal for us, as we ended up making many of our breakfasts in our room. But seeing as how we were paying for “ breakfast included” it would have been nice to have taken advantage of it. Other than that, the staff was wonderful, we had an amazing stay and I would definitely recommend!

        Date of stay: July 2020
        Trip type: Travelled with family
        Thank dianae683
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Todd Weitzel, Guest Services / Front Office at Best Western Plus Tin Wis Resort, responded to this reviewResponded 31 July 2020

        Hello Dianae683,

        Thanks for taking the time to review our property. We are thrilled to hear that you enjoyed your stay and the newly renovated executive suite. We love the recommendation you made about the baking sheet. This has been passed onto management. I was disappointed to learn about your experience with the breakfast. For this I would like to sincerely apologize. The complimentary Grab & Go breakfast is a new amenity that our hotel is offering to guests. Your feedback is invaluable to improving this new service. We are happy to hear that you would recommend us to others and hope to welcome you back for your next Tofino vacation.

        Kind regards,

        Todd W
        Front Office Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 27 July 2020 via mobile

        The first disclaimer I have to write is that this is the first lodging property I have visited in the Covid-19 era. We all know experiences have changed and standards too. It is difficult to adjust your expectations of a place like this from what used to be the norm to what the “new normal looks like.” But I will try.
        Let’s start with the positive. The location of this property right by McKenzie Beach is unbeatable. I was lucky to get a first floor room and I was able to open my patio door and basically walk into the beach! The grounds are well maintained and they are inviting.
        The rooms are ample and well appointed. In the Covid era cleanliness is a must and they are spotless. All you need is there. Beds are comfortable and pillows are good for a restful night. Plenty of parking.
        Now, here are the three issues I have. Again, I understand the need to adjust to health and safety protocolos, so these are not problems but things that may be done differently and can be improved. Also, we are not talking about a budget property; this is a fairly expensive place and it means they can do better.
        The first note is the fact that there is no cleaning in rooms during your stay. That’ understandable but we are talking about a beach property and beach properties bring... sand! We only stayed two nights but at the end the stay there was sand everywhere (floors, beds, bathroom). We tried as hard as we could to keep sand out but is is impossible when people in your party surf, love to walk in the beach, or just enjoy being there. I can’t imagine a longer stay without a vacuuming or changing beddings. These things can be done in a safe manner within safety protocols.
        The second item is the breakfast. All restaurants in town are up and running with full service. This property decided to provide boxed breakfasts instead. This is a solution and the options are acceptable but I am sure they can do better.
        Both previous elements take me to the third: rates. I can totally see this property charging what they charge per night in regular times. However, given the service reductions (again, fully understand why) it’s hard to value the stay the same way that in normal times. Maybe having different expectations would have helped, but this is a premium summer destination and this is one of the best properties around.
        Overall, I recommend the property and I look forward to visit again in the future and enjoy everything they offer without any restrictions. I will gladly pay what is worth.

        Date of stay: July 2020
        Trip type: Travelled with family
        2  Thank RanyDanny
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Todd Weitzel, Guest Services / Front Office at Best Western Plus Tin Wis Resort, responded to this reviewResponded 31 July 2020

        Hello RanyDanny,

        Thank you so much for taking the time to review our property. We certainly appreciate the candid feedback as it will only help for future guest experiences. We are very happy to hear that you enjoyed many aspects of your stay. As the safety of our guests and staff remains paramount, we are continuing to follow the regulations set out by WorkSafeBC, the Provincial Government, and the Best Western We Care program. The comments you made are absolutely fair. However, being a branded property can bring its challenges where we need to not only follow the regulations set out by WorkSafeBC and the provincial government, but also the guidelines set out by the brand itself. Again, we appreciate this feedback and will be reviewing in detail to ensure an amazing experience for all guests. We hope to welcome you back - hopefully when we are able to open up all of our amenities to guests.

        Kind regards,

        Todd W
        Front Office Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 21 July 2020

        Gorgeous ocean view and great access to McKenzie Beach. Very helpful, polite staff. Clean, comfortable room. Thoughtful amenities - outdoor showers, barbeques, etc. Honoured "Free Stay" completely - did not pay a penny. Great prices at Surf Rental Shop!

        Date of stay: July 2020
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with Best Western
        1  Thank thevanhells
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Todd Weitzel, Guest Services / Front Office at Best Western Plus Tin Wis Resort, responded to this reviewResponded 22 July 2020

        Hello thevanhells,

        Thanks for taking the time to review our property. We are so happy to hear that you enjoyed your stay and all of the amenities we have to offer at the Best Western Tin Wis. It is always lovely to hear stories of our staff exceeding expectations. We appreciate your feedback and hope to welcome you back soon!

        Kind regards,

        Todd W
        Front Office Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 13 July 2020

        We booked a last minute vacation and got a great suite with easy access to the beach. While there was a slight issue with the room, Destiny and Todd resolved it quickly, professionally and beyond our satisfaction. Great customer service and we can't wait to stay here again!

        Date of stay: July 2020
        Trip type: Travelled as a couple
        Thank 999donnav
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Todd Weitzel, Guest Services / Front Office at Best Western Plus Tin Wis Resort, responded to this reviewResponded 15 July 2020

        Hello 999donnav,

        Thank you so much for taking the time to review our property. We are so happy to hear that you enjoyed your stay and that our front desk team exceeded your expectations. We can't wait to welcome you back for your next Tofino vacation!

        Kind regards,

        Todd W
        Front Office Manager

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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