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Cailey L
Kincardine, Canada

S***Hole Schooner

Review of Schooner Motel
1.0 of 5 bubblesReviewed 12 Sept 2021
Horrible place. Do not stay here. Super expensive with ZERO basics. Rude customer service, floorboards were coming up off of the floor, dirty, etc. Save yourself from writing the same complaint as me.
Date of stay: August 2021
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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    Reviews (124)
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    2 - 7 of 124 reviews
    Reviewed 24 August 2021

    When checking in we were given the key to an already occupied room. Fortunately the people were sitting outside before we entered! The front desk person then said she'd upgrade us to another room. This room had ripped curtains, the bathroom looked like it hadn't been cleaned as there was sand and hair in the shower and the double bed was very uncomfortable. The mattress didn't have any support left. The fireplace didn't work, the room smelled and overall the room looked very outdated. It was in dire need of painting and updating. In COVID times I expected the room to be a lot cleaner. Being in the heart of Tofino isn't worth $280/night + tax and I'd never stay again until someone new takes over and does some renovations. Shame on the owners for charging tourists such outrageous prices and not putting any money back into the place! I now know why there was availabilty on short notice when everything else was booked.

    Date of stay: August 2021
      • Value
      • Rooms
      • Service
    5  Thank Searchingones
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 July 2021 via mobile

    You have to be very clear how many people are staying with you. The room smells old, the beds are uncomfortable, and no amenities are offered except a fake stove. We stayed for one night and was charged $250 + $60 USD. The maid said we had 7 guests in one room so they charged an additional $30 USD. They threaten to involve the police, also racially profiled us as guests, spoke over and yelled at us.
    I do not recommend staying here. Save your money on a better and cleaner hotel.

    Date of stay: June 2021
    Trip type: Travelled with friends
    1  Thank Z3216XIcarmenl
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 23 April 2021

    I was booked into this motel by my Company, and I have stayed here before. However, this was my last stay. In hindsight, staying in my car would have been far better.
    Checking in was a struggle, as the Caretaker couldn't complete the booking. I was handed the terminal to complete the process, but the Caretaker couldn't remember the Merchant password. I gave the Caretaker my Company contact person so the booking could be completed, but the Caretaker wouldn't contact them.
    I was finally given a key to the room, where I would be staying for several days. It was quite late when I got to the room, but I was met with a rather unique odor, a TV that didn't work, and a room that was very dirty. Something which is not acceptable on a good day, let alone during Covid. Thankfully I had my own cleaning equipment, as it's required for my work, so I cleaned as much as I could.
    The drinking glasses and mugs were not washed from the previous guest, and I'm not sure what was still in the electric kettle. The window ledges had what appeared to be mould on them.
    The fridge wasn't cleaned from the last guest.
    The room was quite cluttered, and I'm sure the wicker rocking chair wasn't needed.
    Once the room was aired out, and cleaned, it was adequate, but the bedding was still in need of cleaning.
    The time at the Schooner Motel went quick, but that was mainly due to my work schedule. The checkout process wasn't so quick though.
    The Caretaker had not finalized the booking, and insisted that I personally pay. However, as I was on Company business, and they had been given all the Company credit card details, I refused to provide my own credit card. I contacted my Company and informed them of the situation. They asked to speak to the Caretaker, but the Caretaker refused, and just insisted that I pay.
    The Caretaker became quite irate, and as I went to my vehicle, he stood in front of my vehicle to prevent me from leaving the property. Both the Caretaker and his wife demanded my personal credit card, to which I kept refusing.
    I contacted the local RCMP Detachment, and told them of my situation. They quickly sent over a Police Officer, and I relayed everything about my booking, and stay at the motel.
    As I was talking with the Constable, the Caretakers wife came up to us and said it was all a misunderstanding, and that everything was OK.
    I will never consider staying at the Schooner Motel ever again. There's lots of other places to stay in Tofino.

    Date of stay: April 2021
    Trip type: Travelled on business
    3  Thank 648erniep
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 20 August 2020

    The size of the room is large however there are very few positives to my stay here: the room was very dirty and that was surprising given that we are in a time of hyper vigilance when it comes to cleanliness. I spent a good amount of time wiping down surfaces and avoiding touching areas of the room that obviously were not clean. The beds are in decent shape, the bathroom is functioning, however, the decor is very dated and run down. The location is awesome and the price seemed to be the cheapest in Tofino at $200/night. I would avoid this place if I could, but they were able to get me a room last minute but I wish I could have just slept in my car.

    Room tip: Good location and view which is the cost of the cleanliness of the rooms.
    Date of stay: August 2020
      • Location
      • Cleanliness
      • Service
    3  Thank jolenev907
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 August 2020 via mobile

    We had the worst and most disgusting experience I have ever had staying at this motel. We arrived around 8:00pm and their office closes at 8:30. We got up to our room and unloaded all our stuff and started realizing how dirty the bedding was (sheets and duvet cover) and that the toilet roll from the last guests had been re-used. Then we decided to look under the bed where we found weeks old recycling that hadn’t been cleaned out.. We tried to call down to the office to have them come up and check however they never answered so we thankfully had some of our own bedding in the car and slept on top of the disgusting beds in our own blankets. When we tried to show the owner the next morning and voiced our concerns he got very aggressive and went and ripped all of the bedding off in our room and brought it down to the office and shoved it into my boyfriends face and shouted at him to show him the stain when we were considerably reasonable in voicing our concerns even though it was disgusting to see this in the middle of a pandemic. I finally told my boyfriend we should just go and that I would call the health authorities because his refusal to acknowledge the lack of cleanliness is not okay. I would not recommend anyone ever stay here. The whole situation is just ridiculous and looking at the rest of the reviews now we should have checked. Really sad to see such a beautiful town and good vibe sharing people have their reputation ruined by this awful place.

    Date of stay: August 2020
    Trip type: Travelled as a couple
    5  Thank maddisonm180
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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