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All reviews continental breakfast room was clean separate building yogurt loft suite pool and hot tub close to downtown motel style harvey avenue would stay here again one night stay the main highway boiled eggs fridge and microwave front desk staff two queen beds short stay
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Reviewed 20 August 2018 via mobile

We stayed in the 3 bedroom loft unit for a family holiday. As previous posts mention, the hotel is dated and is in need of an updates (fridge, stove top and decor).

We found the hotel clean and had the amenities needed for a comfortable stay; microwave, fridge, tv, pool, hot tub and a free breakfast.

The front desk were very polite and helpful at both check-in and check-out. Our only complaint was the rude and unprofessional staff working the breakfast. Our 7 year old son has a dairy allergy and when we asked about the ingredients in the pancakes and muffins, we were quickly dismissed. We then asked if there was someone else we could ask, “I’m the only one working”. Not helpful!

We wouldn’t stay here again.

Stayed: August 2018, travelled with family
Thank Kirobiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 21 August 2018

Thank-you for letting us know. Our apologies that your breakfast questions were not responded to well. We work hard at ensuring all guests receive great service. We are glad to hear that the other aspects of your stay were enjoyable. Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

As we were sharing a room as two couples it was nice that the second bed was on a mezzanine level but the hotel is clearly quite old and in need of an update of its decor and services. The portable fan that was supplied for our bedroom didn’t really tackle the heat. There was a large unexplained damp patch in the middle of the carpeted floor in our room. We had to request the appropriate number of cups, towels and toiletries which the rude receptionist told me I could come and fetch from reception. Other interactions with him were similarly unpleasant.

There was another receptionist who was much more friendly and helpful - as it should be.

The breakfast room is not clean (sticky floors and tables). The breakfast itself is very sub par and there aren’t enough tables for the number of people wanting to have breakfast.

The gym is very small and can not handle more than two people at once.

Stayed: August 2018, travelled with family
Thank Helena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 21 August 2018

Thank-you for your comments. We are a reborn classic hotel, perfectly placed in downtown Kelowna. Our team works hard to ensure you have a great and enjoyable stay. We regularly review our guest comments and feedback to ensure our service are up to par, and beyond! Thank-you for letting us know.

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Reviewed 13 August 2018

We stayed here a few days ago on our way to the Rockies. We booked a loft suite with kitchenette which was large, clean and quiet, the beds were comfy and the AC was great on such a hot day, there is also a nice pool and hot tub onsite. We got there early and our room was ready. which was great after a long drive. The location was good, just a few minutes drive to the waterfront and there are also restaurants just across the street. Continental breakfast was included in the price which was a bonus, nothing fancy but very tasty. I recommend this hotel.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jane r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 17 August 2018

Thank-you for your recommendation. We are delighted that you enjoyed your stay with us and your visit to Kelowna. Our location is perfect for exploring downtown and the city waterfront, and the greater Kelowna areas. Warm regards,

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Reviewed 13 August 2018 via mobile

The hotel itself was ok it was not bad we don't have any complains about the noise because we were not facing the street. The only thing we did not like was the breakfast. It is a little overpriced for the conditions of the hotel and under average breakfast. There were also no amenities in our room (Iron). The swimming pool and hot tub were pretty good.

Stayed: August 2018, travelled with family
Thank Waseem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018

We enjoy this Inn very much. We were in a very comfortable room - two queen beds. A big drawing card for us is the lovely breakfast room which is roomy and a very ample breakfast can be had (included in the price of the room). There is a pool and a restaurant is attached to this inn. The other great feature is that it is downtown and close to many immenities all within walking distance.

Stayed: March 2018
Thank tinaj0hns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 9 August 2018

Excellent! Thank-you for your comments. Yes indeed, the Kelowna Inn and Suites is a reborn classic hotel, perfectly placed in downtown Kelowna. Many guests enjoy the 15 minute walk to the downtown waterfront, shops and restaurants. Our team works hard to ensure each guest has a comfortable and enjoyable stay. We are so glad that you enjoyed your visit. Warm regards,

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