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Reviewed 1 May 2012

A car club to which I belong recently stayed at the South Thompson Inn. Our party included 30 members and 12 cars. I arranged the meet in conjunction with hotel staff. The hotel was very accommodating in every respect and staff bent over backwards, going above and beyond, to make the meet one of the best we have ever held. Kudos to Mike Smallenberg for helping to arrange the entertainment destinations. Julie in catering was a dream to work with. The rooms were very pleasant and reasonably priced. The menu was good and appropriate to our budget. The Inn even decorated the front entrance with a welcoming sign specific to our club. It also demarked a special parking area for our cars. Our experience was an excellent one - thank you very much. Kim S - Tour Organizer, a BC car club

  • Stayed: April 2012, travelled with friends
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Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this reviewResponded 7 May 2012

Kim, thank you so much for taking your time to write about your stay with us. I will pass on your comments to Mike & Julie, they will love hearing them. We sure appreciate all your kind words and we enjoyed having your group stay with us. We welcome you back anytime!

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Reviewed 27 April 2012

Once again the team at the South Thompson Inn has gone above and beyond to make our 2 day convention a success. The food, service, rooms and facilities were excellent. Owner David and Sales Manager Mike were available 24/7 to meet our needs. Front desk staff was super friendly and helpful. Food & beverage staff were cheerful and the chef should receive 3 Michelin stars! Well done to everyone, we look forward to coming back in June & November.

  • Stayed: April 2012, travelled on business
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Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this reviewResponded 1 May 2012

You and your group are so easy to deal with and to please. You make our job easy as you always know what you need. Thank you! All we have to do is deliver. We are always so happy to hear how you feel about your time with us. We love having you here and we of course look forward to having you back. Anything else we can do for you in June & November, please ask!

David and the STIGR Team.

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Reviewed 24 April 2012

Front desk staff was v. friendly and helpful, and the location is nicely away from highway and train noise, but that's where the positives end.

We stayed in the stable suite because it had a kitchenette. Not a great idea - stuffy because it's an upper level, but no windows that open. One painted shut, two with A/C units installed. Not installed very well as wasps were climbing in around them. Furnishings looked like leftovers from a campus yard sale. Shower in bathroom was super low and claustrophobic due to slanting ceiling. Big negative - DOUBLE not QUEEN bed. Who puts a double bed in a hotel these days??

Overall the place sounds good on the web, but in reality is falling apart. Put a new coat of paint on the stairs, have some windows that open, get rid of the 1970s kitchen cabinets and replace the stained carpets.

  • Stayed: April 2012, travelled on business
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2  Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this reviewResponded 27 April 2012

First of all I agree with you the stable suites are not The Inn. We have tried a couple times to get in and update the suites but they are so popular have not had them empty long enough to get them done.

These suites were built in the 70’s as housing for horse trainers and even our web site explains the low showers suited for jockeys.
The kitchen seems the reason you decided on the suites as these are the only kitchen units available other than the Manor house. In addition these two suites are the only areas we do not charge for pets to stay. You had a pet so saved a fair bit. We also charge less for these suites.
We tell all people who mention the suites that they are “Rustic” They have a good kitchen, nice sitting area and a bedroom that only allows for a double bed.
You stayed two day so thank you. I just wished you had mentioned you did not like the suites when you checked in or at least after one night as we would have been happy to move you back to the Inn.
The person who checked you in was the same person who checked you out. Unfortunately you did not mention your concerns at any time including checkout.
We strive to make every guest happy and if you were not happy with your choice and did not tell us how could we make it better.
I wish everyone would let us know if they have an issue so we can fix it. And we will do everything we can to do so.
This is the first stable suite complaint we have had so I apologize for our team not making sure the suite suited you.
I wish no matter where you stay I wish everyone would let the property know if there is something they don ‘t like rather than say everything is fine and then write a negative report on TripAdviser.
How can we fix something if we don’t know it bothers you and not everyone is bothered by the same things. We for one will do everything in our power to make your stay as perfect as we can.
David

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Reviewed 16 April 2012

My partner and I booked a room at the inn for a wedding we were attending there. We decided to 'splurge' on the King Suite, primarily due to the description of 'a jacuzzi/soaker tub'. Upon arrival, we had all of our luggage in hand and were simply handed keys, and told to enjoy our stay...and proceeded to have to wander about the hotel, up and down stairs until we stumbled across our room. Would have definitely appreciated a simple, 'it's just down this hall to your left' before the receptionist walked away from the desk. Our room was very lovely and had a beautiful view of the river, but we were nearly heartbroken to discover that our bathroom featured only a standard bath/shower unit that one would find in a Motel 6. On top of that disappointment, there was no coffee pot in the room, and we were told that we would have to pay about $10 to have coffee and continental breakfast service in the morning. So, we woke up the morning of our stay, and were so disappointed #1- by not even being able to enjoy a cup of coffee for the price we were paying, #2 - by not being able to enjoy the lovely bathtub we had been looking forward to, and #3 - feeling so uninformed of what the hotel had to offer, that we didn't even know we could get breakfast right next door at the golf course until after we had packed up, checked out, and driven into kamploops for breakfast, for-going the walk by the river that we had also been looking forward to.

  • Stayed: April 2012, travelled as a couple
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3  Thank Aura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this reviewResponded 25 April 2012

Your room was on the main floor so unfortunate you to go upstairs and back down again. We try and tell everyone what floor they are on. The person who looked after you is new so if we did not I apologize. You have helped future guests as in the future we will write on the key envelope what floor the room is on. Motel 6? This is pretty harsh. Not all of our King rooms have a 6' jetted Jacuzzi tub and there was no request for one in your reservation. If you had mentioned it we would have been happy to move you to a room that does include one. It is really unfortunate you did not let us know how important the Jacuzzi tub was to you as it was an easy fix. We do not have coffee in our rooms for a number of reasons but we do offer great complimentary Lavazza Italian coffee in our library, teas as well. So much better quality than in room coffee. The coffee was complimentary and the breakfast was $9.95, You could have had breakfast with us and still had your walk along the river. We are sorry we did not meet your expectaions, The wedding went well. As far as we heard everyone else including the Bride & Groom had a great time. Hope you enjoyed the wedding & reception and I wish you had of let us know your issues as we would have solved them.

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Reviewed 13 April 2012

This is my heaven if there was a heaven on earth.
I have stayed in many hotels over the life of my career. Most were the usual with all the features and with all the disractions that go with them. When your meeting for a conference and you work very hard to get it done, you are really competing with "hurry up so we can go to the casino or out on the town or whatever".
Here it is a country setting with golf close by and the river lazily creeping by out back. Large clean rooms, good food, large and small meeting rooms and all you need to have a modern and great conference without the distractions! This is the second time I have stayed here and it will not be the last. Ah Heaven I love it
Dennis Webb U.E.-- ExecutiveSecretary-- ATV/BC

Room Tip: River side or Golf side
  • Stayed: April 2012, travelled on business
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Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this reviewResponded 17 April 2012

Wow, thank you so very much for this wonderful review of your stay with us! As I have said before we never tire of these comments. This is what our team works so hard for, we love having our guests enjoy thier time with us. We welcome you back anytime!

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