Loved the outside hot tub and pool! Wished the pool was open later but was clean and enjoyable. The rooms were nice and clean we would stay again the location was perfect walking distance to a lot if restaurants!More
- Free Wifi
- Free Parking
Loved the outside hot tub and pool! Wished the pool was open later but was clean and enjoyable. The rooms were nice and clean we would stay again the location was perfect walking distance to a lot if restaurants!MoreShow less
Thank you for taking a moment to share your experience. I am very happy to hear you enjoyed your stay at the Doubletree by Hilton Kamloops. We look forward to welcoming you back in the not too distance future.
Will never stay here again, I book our rooms 6mnth in advanced and called 1 week before to make sure all was ok and then 48 hr before BUT when we got there the joint rooms from me and my kids were doubled booked and we had to sleep 1st night in rooms not even across or beside each other! the Hotel staff and MANAGER were very RUDE to me and my mother. 2 nights I can never get back carpet in room was sticky and the pool and hot tub were dirty! Only good thing was the complimentary breakfast and the rooms were quite sound proof and the bed was cumfy!
Totally disappointment all around!
Thank you for taking a moment to share your experience. I am very sorry we did not meet your expectations during your stay. We take your comments very seriously and work to improve our standards as a result. We hope you will consider staying with us again.
We stayed overnight between days on the Mountaineer. The surrounding neighborhood is pretty bleak and uninviting but the hotel is clean and pleasant with on-site restaurant and friendly helpful staff.
Thank you for taking a moment to share your experience. The surrounding area is currently undergoing a LOT of construction and as such its pretty bleak. But once its finished the area will be much more appealing. We hope you will consider staying with us again in the future.
It is not the best now the worst doubletree. The staff was 'fine' and not memorable. Rooms were little small. I stayed in Room 501 and the door would not lock. I only noticed this after our first night. Once discovered I went to the front desk and explained the issue. They resolved it by offering another room but there was no apology. In fact, they acknowledged this was a problem before with this room. No offer to help, no offer of a small financial compensation.... nothing. The location is great as you can walk to many things and parking was included. I would stay there again but I would lower my expectations.
I am sorry that we did not meet with the standard you would expect from a Doubletree property. Please accept my sincere apology at the lack of service provided by the front desk. This is not the standard that we expect from our staff and it will be addressed immediately. I have also contacted maintenance so this lock will be fixed right away. We take your comments very seriously, and appreciate your taking the time to provide feedback, so that we can better our service in the future. I hope you will consider staying with us in the future, and ask you to contact me directly when you book next time.
Front Office Manager
After such a wonderful day on the Rockie Mountaineer we only needed to lay our heads on a pillow and sleep. The hotel was perfectly adequate to suit our needs. Disappointed as it wasn't really up to Hilton standards however from the regeneration of the area and purchase of the adjoining space, it seems that things are looking up. Shame about the demolition site opposite.
The town itself is quiet and caters for the number of transiting people.
Thank you for taking a moment to share your experience. I am happy to hear you found the Doubletree by Hilton Kamloops to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Front staff were awful - except for a girl called Mercy she was lovely. There were stains all over the carpet. It was close to downtown and you could walk to most places.
Not sure I would stay here again
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Front Office Manager
Doubletree by Hilton Kamloops