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“Misleading-shop and play”

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Holiday Inn Express - Kamloops
Ranked #13 of 54 Hotels in Kamloops
Certificate of Excellence
Reviewed 17 November 2011

UPON RESERVATION GUESTS WILL RECEIVE A TWENTY FIVE DOLLAR GIFT CARD TO BE USED AT OUR ABERDEEN MALL THIS WILL START YOU OFF TO A SHOPPERS DELIGHT IN KAMLOOPS SHOP AT HUDSON BAY SEARS FUTURE SHOP COAST MOUNTAIN SPORTS

You must physically stay a night before getting your gift card??? Even though the hotel has a cancellation policy that ensures that the room will be paid. The only night I had available was the first night of check in, and I was told that I would only receive them after staying. Why? I was told that people had checked in and received their cards then checked out. Really?Terrible feeling to not be trusted as a priority club member.

As for flat screen TV's they are still on order (November 15th).

  • Stayed: November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Vasco-da-howl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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238 - 242 of 345 reviews

Reviewed 24 August 2011

As noted this hotel is a little pricey in the summer but its rates mirror the same tiered CI and BW Plus. Great location, nice rooms and my favorite breakfast of the major mid tier chain hotels. I can't justify the $40-$50/night difference compared to the Quality Inn in the peak season but will spend the extra $20 in the offseason. All things being equal, HIX is my hotel of choice in any city for business travel.

  • Stayed: May 2011, travelled on business
    • Value
    • Sleep Quality
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1  Thank Shaunr52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded 14 September 2011

Yes, you are right - we are competitively priced with properties of the same quality as ours and we work very hard at staying that way. Our free breakfast is outstanding and we are looking forward to introducing some new breakfast items in 2012. The pancakes that were added this year are a guest favorite.
Regards,
Christina Lutterman
General Manager

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Reviewed 14 August 2011

Grounds are an overgrown Weed Patch. Beds are old and hard, TV look like 20 year old with poor reception. Air Cond are old and complicated to operate and have dirty filters.

There are much better properties in Kamloops with a better value give this place a miss.

I chose this place as I frequently use Holiday Inn Express and the reviews were good. Holiday Inns need to get on this place as it drags the Brand down.

The only good thing I can say is that the front desk staff are excellent and try to do their best with a sub-standard old place

The business centre is a joke with a internet connection in the lobby with no printer etc

  • Stayed: August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Yorksk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded 14 September 2011

While the TVs are the old style they are definitely not 20 years old. We went through extensive renovations in 2010 and all case goods were replaced as was the hallway carpets and all walls were repainted. The TVs will be replaced prior to the end of 2011 with flat screens. Our lobby computer for guest use has a printer connected to it. It is placed on the lower shelf of the computer desk. We are inspected by Holiday Inn at a minimum every nine months and are receiving high marks.

Sincerely,
Christina Lutterman
General Manager

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Reviewed 14 August 2011

This place is overpriced and old. The property is clean but old. The TV reception is poor with old TV. We had a mixed up with our reservation which they did correct. The A/C is old and complicated. Even the staff had to consult a manuel to try and make it work. The staff are excellent and helpful but the proberty really needs and updating from the bottom up. Again HEI needs to jump on this to bring it up to their standards

Stayed: August 2011, travelled with family
7  Thank birtleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded 14 September 2011

While we are not a brand new property we went through extensive renovations in 2010 and we are inspected by the Brand at a minimum every nine months and we are repeatedly receiving high marks on all scores. The TVs are being changed to flat screen TVs prior to the end of 2011. Our rates are comparable to other properties of the same ranking in the Kamloops market.

Sincerely,

Christina Lutterman
General Manager

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Reviewed 2 August 2011

We stayed here for 1 night on our way home from Alberta. The hotel is nice and clean. The beds were comfortable and the continental breakfast was good. The location is great for travellers but there is not much in the way of restaurants within walking distance. In the immediate area you have Dairy Queen, Triple O's, and McDonalds.

The only negative about the hotel was the paper thin doors. You could hear everything that was happening in the corridor. When I say that you can hear everything I mean you can hear every word of any conversation going on in detail not just noise. We were unfortunate enough to have a group of 19-22 year olds drinking outside their rooms from 10:30pm - 11:30pm.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank teachartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager1550, General Manager at Holiday Inn Express - Kamloops, responded to this reviewResponded 4 August 2011

In addition to the restaurants mentioned we do have Milestones within walking distance as well as one of Kamloops' most popular Pubs - Duffy's. They are all a short walk away. I'm sorry to hear you were disturbed by other guests. We have a zero tolerance policy for rowdy behaviour but as in most other hotels guests talking in the hallway can be a nuisance. Our guest room doors are sturdy metal doors and do limit noise transfer better than some other door materials.
Thank you for staying with us and hope to see you again.

Christina Lutterman
General Manager

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Additional Information about Holiday Inn Express - Kamloops

Address: 1550 Versatile Dr, Kamloops, British Columbia V1S 1X4, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops > Aberdeen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Kamloops
#14 Romantic Hotel in Kamloops
Price Range: $138 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Kamloops 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Our British Columbia Lodging Welcomes You The Holiday Inn Express Hotel Kamloops is furnished with our guests in mind. We invite you to experience our personalized service in stylish comfort. Whether you are traveling for business or during a British Columbia vacation, our award-winning Kamloops hotel's mission is to provide our guests with an unforgettable stay. Given Kamloop's location at the juncture of a few major highways, the town has become a business hot spot in the British Columbia Interior. Our Kamloop hotel's location provides business travelers with quick and easy access to downtown. The Holiday Inn Express Kamloops hotel is the perfect stop-off between the Rocky Mountains and Vancouver. The region offers a rich variety of geographical terrain, with mountains, lakes, rivers, and forests. Leisure guests will find no end to outdoor adventures near this British Columbia lodging. In addition, guests enjoy close proximity to the BC Wildlife Park, Sun Peaks Ski Resort, Stake Lake, Interior Savings Center, Aberdeen Mall and Thompson Rivers University. A star among Kamloops hotels, this affordable accommodation includes 100% non-smoking rooms, an indoor pool, Jacuzzi, modern Fitness Centre, free high-speed Internet access, spacious business-class rooms and a free Express Start Breakfast served every morning. ... more   less 
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Also Known As:
Holiday Inn Express - Kamloops Hotel Kamloops
Holiday Inn Kamloops

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