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“Horrible customer service”

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Travelodge Red Deer
Ranked #27 of 29 Hotels in Red Deer
Reviewed 2 August 2017 via mobile

Extremely rude front desk lady on Sunday jul 30/17. Was charged $25 for a hand towel that was used to wipe up Fanta pop because she said it was hair dye(even though my hair is dark brown and the colour on the towel was pinkish/purple) after a long rude conversation from the lady I said "fine I'll take the towel home, wash it myself and when it comes clean I'll bring it back and you can refund my $25) which she than takes pictures of it and than kind of throws the towel across the counter and says "ya why don't you do that!" I was so upset, I'm 37weeks pregnant and it was my birthday(which I said thanks for the wonderful start of my birthday) anyways after I calmed down from being treated so extremely rude I decided whatever and didn't bother wasting the remaining of my birthday in red deer at a laundry mat just to prove a point. So Tuesday August 1st, I threw the towel into the washer with other towels on hot water with 1 cup of laundry soap and what do you know, it comes completely clean! Even after sitting for two days. So I call back asking to speak to the manager, a lady answers saying she is not in, so than I ask if this was the lady working on Sunday (because if it was I wouldn't have continued the conversation) she replies no. So I can on to explain the situation about the towel and what happened and all of a sudden she replies "it was hair dye I was the one who looked at it, how do i know it's even the same towel?! You paid for it and took it home, if it came clean than I recommend using it"

Than all of sudden she said she's the owner of the travel lodge, and there's no one above her to speak to, which she failed to mention any of the other times I asked to talk to her manager.
I'm just completely blown away, I thought when I called today I would have gotten an apology like any person in a customer service field would do. But instead I'm told to use the towel if it's clean?! That was not even the agreement when I took it home to wash it myself.
My choice of hotels is always travelodge when I travel but I would never recommend anyone to stay here. I have never met someone so rude in my life, and to be the face you see first thing in the morning when leaving was the worse experience ever. I hope the real manager and owner has a talk with her about her lack customer service skills.

Stayed: July 2017, travelled with family
1  Thank bmyette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beena A, Manager at Travelodge Red Deer, responded to this reviewResponded 5 January 2018

We apologize for the inconvenience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 377 reviews

Reviewed 29 July 2017

Lobby was the only place to get internet service.Staff did not seem to know internet password,one staff member gave me one code and another gave a different code.Very hard bed and very small bathroom.

  • Stayed: July 2017, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Travelodge
Thank arnoldda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beena A, Manager at Travelodge Red Deer, responded to this reviewResponded 5 January 2018

We apologize for the inconvenience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank 363agnesk
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Beena A, Manager at Travelodge Red Deer, responded to this reviewResponded 5 January 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 July 2017 via mobile

4 kids between 1 and 12 my wife and myself kept busy with a bunch of fun without driving around much at all from sunny brook to the rotary park and even heritage ranch I almost found myself looking for a job so I could stay

Stayed: July 2017, travelled with family
Thank freedumb1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestmanager T, Owner at Travelodge Red Deer, responded to this reviewResponded 6 July 2017

Thank you please come again and we will make sure your stay is perfect just as last time and say hello to your kids

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Reviewed 16 June 2017

My stay was absolutely amazing! The Manager and Staff treated me as an important individual who mattered, not just a room number. They were very helpful to answer any questions I had. Clean, comfortable, quiet rooms. Breakfast is provided (although I would have liked some bacon LOL). The location is convenient to amenities and on a bus route. I recommend this hotel to anyone travelling or living in Red Deer. Thank you.

  • Stayed: June 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Travelodge
Thank Janice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestmanager T, Owner at Travelodge Red Deer, responded to this reviewResponded 17 June 2017

Thank you very much. We are here to help you always. Please come again and we would love to give you the same service in the future.

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Additional Information about Travelodge Red Deer

Address: 2807 50 Ave, Red Deer, Alberta T4R 1H1, Canada
Region: Canada > Alberta > Red Deer
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #27 of 29 Hotels in Red Deer
Price Range: $95 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Red Deer 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Red Deer Travelodge Hotel Red Deer
Travel Lodge Red Deer
Red Deer Travel Lodge
Travelodge Red Deer Alberta

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