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luminita8
Edmonton, Canada

Ski trip

5.0 of 5 bubblesReviewed 29 Mar 2024
Very nice hotel, unfortunately we had to cut our trip short due to a snowboarding accident and did not enjoy it as planned. We will definitely return. Hotel stuff was always ready to help and attentive to your needs.
Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (2,937)
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966
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551
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Traveller rating
966
1,059
551
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141
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Reviewed 27 March 2024

The Front desk staff are pleasant. We reached the hotel around 2 AM then checked out at 10:30.
Room was clean and as expected. The front desk representative when we checked-in was very accommodating and showed empathy after a long journey driving. Glad that I had the room booked early before travelling .

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nasser H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarabjyot Singh, Guest Services / Front Office at Jasper Inn & Suites, responded to this reviewResponded 28 March 2024

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our front desk staff provided you with a warm welcome and made your check-in process smooth and comfortable, especially after your late arrival.

It's wonderful to know that your room met your expectations and was clean as anticipated. We strive to provide a welcoming and comfortable environment for all our guests, and we're delighted that you enjoyed your stay with us.

We truly appreciate your kind words and your decision to book with us in advance. Should your travels bring you back to the area, we would be honored to welcome you again and provide you with another excellent experience.

Safe travels, and we look forward to the opportunity to host you again in the future!

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Reviewed 27 March 2024

House keeper didn’t want to clean the bedroom with us un the bedroom. Also House keeper supervisor very rude, hot tub dirty and customer service in general very deficient, never coming back. Not recommended!

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank geoyovis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarabjyot Singh, Guest Services / Front Office at Jasper Inn & Suites, responded to this reviewResponded 27 March 2024

Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointing experience you had during your recent stay with us.

We take matters like cleanliness and customer service very seriously, and it's disheartening to hear that we fell short of your expectations.

Keeping the dignity of our housekeeping staff in mind and as a common practice, housekeeping staff does not enter bedrooms while the rooms are occupied and we hope you understand the concern. Rest assured, we will address your feedback with our housekeeping team and their supervisor to ensure that such incidents do not recur in the future.

Once again, we apologize for any inconvenience caused and hope to have the chance to regain your trust in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024

We have stayed at this hotel for many years and have always had a great experience. Clean and quiet, helpful staff, great location. The Jasper experience is always a good one, including this hotel. Come and enjoy.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2024

Jasper Inn & Suites is a nice hotel. Good value, quiet location and good amenities. The staff was friendly and knowledgeable, very helpful. My bed was very comfortable and the room was nice and clean.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pkenda669738
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

The hotel is feeling the years and the decore is very old. The front desk service is lovely. The bed and sheets are old and rough. The kitchen is newer and the location is great but the price is high. There is a hot tub and restaurant apparently are good but overall it is below average

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bsuthe913764
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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