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geoyovis

Poor customer service

1.0 of 5 bubblesReviewed 26 Mar 2024
House keeper didn’t want to clean the bedroom with us un the bedroom. Also House keeper supervisor very rude, hot tub dirty and customer service in general very deficient, never coming back. Not recommended!
Date of stay: March 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarabjyot Singh, Guest Services / Front Office at Jasper Inn & Suites, responded to this review
Responded 27 Mar 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointing experience you had during your recent stay with us.

We take matters like cleanliness and customer service very seriously, and it's disheartening to hear that we fell short of your expectations.

Keeping the dignity of our housekeeping staff in mind and as a common practice, housekeeping staff does not enter bedrooms while the rooms are occupied and we hope you understand the concern. Rest assured, we will address your feedback with our housekeeping team and their supervisor to ensure that such incidents do not recur in the future.

Once again, we apologize for any inconvenience caused and hope to have the chance to regain your trust in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,927)
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46 - 51 of 2,928 reviews
Reviewed 23 March 2024

We have stayed at this hotel for many years and have always had a great experience. Clean and quiet, helpful staff, great location. The Jasper experience is always a good one, including this hotel. Come and enjoy.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2024

Jasper Inn & Suites is a nice hotel. Good value, quiet location and good amenities. The staff was friendly and knowledgeable, very helpful. My bed was very comfortable and the room was nice and clean.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pkenda669738
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2024

The hotel is feeling the years and the decore is very old. The front desk service is lovely. The bed and sheets are old and rough. The kitchen is newer and the location is great but the price is high. There is a hot tub and restaurant apparently are good but overall it is below average

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bsuthe913764
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2024

Very good value and close to Marmot Ski Resort being in a National Park. Town and amenities close. Had family suite that sleeps 7. However the loft would be better to have a double bed and single instead of 3 singles

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank R P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024

Great place to stay! Clean room and kitchen had everything we needed, including convection oven. Pool, sauna, hot tub area was kept clean and tidy, with fresh towels. Parking was easy and close walking distance to Main Street. Room was quiet with very little sound from adjoining rooms. Would definitely stay again!

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank evansmd2000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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