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T C
Minyama, Australia

Not much choice

Review of Tonquin Inn
3.0 of 5 bubblesReviewed 30 Sept 2023
My wife and I just spent three nights here , check in was quick and easy ,plenty of parking , rooms very dated , floors squeak all over the place , there was a kitchen in our one bedroom suite was was handy , oven ,fridge ,microwave , location is handy , but the price you pay for this place is crazy we could have a week in Bali for the same cost but it seems this town is just outrageously expensive for accommodation, whilst sufficient it definitely isn’t worth the cost.
Date of stay: September 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Emily Knight Guest Experience Manager, Guest Services / Front Office at Tonquin Inn, responded to this review
Responded 7 Oct 2023
Dear Bassdog24,

Thank you for taking the time to share a review. I appreciate you highlighting areas in which we can enhance the experience for our guests - this feedback is crucial for us, and I appreciate you taking the time to share this with us.
We hope to be able to welcome you again sometime!

Kind regards,
Anne
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 September 2023

As soon as we arrived my wife and I looked at each other in horror.The room we had been allocated bore no relation to the their web site images and was typical of a 1960's sleazy motel room. The room was booked on our behalf by a well known UK based travel agency who have since refunded us.We didn't bother unpacking and fled......

Date of stay: August 2023
Trip type: Travelled as a couple
1  Thank Q2686SGandyt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily Knight Guest Experience Manager, Guest Services / Front Office at Tonquin Inn, responded to this reviewResponded 8 October 2023

Dear Gandyt,

Thank you for taking the time to share a review. I appreciate you highlighting areas in which we can enhance the experience for our guests - this feedback is crucial for us, and I appreciate you taking the time to share this with us.
We apologize it was not up to your standards.

Kind regards,
Anne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2023

We were offered an upgrade to a suite but it turned out to not be worth it. The rooms clearly had a major issue with Air Conditioning / Heating as a separate unit was in the middle of the room blowing cold air (we needed heat that day not cold air). All around each part of the suite near the floor were air vents but they were not liked to this big unit in the middle of the room. Clearly they could not charge the full price for this room so tried to pass it off as though we were special. We were just very cold and could not even have a shower as the rooms were so cold. we were glad to leave.

Room tip: DO NOT ACCEPT AN UPGRADE ON FACE VALUE IT COULD BE A WORSE ROOM AS WE FOUND OUT
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank JanetBrookman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily Knight Guest Experience Manager, Guest Services / Front Office at Tonquin Inn, responded to this reviewResponded 8 October 2023

Dear JanetBrookman,

Thank you for taking the time to share a review. We are very sorry for the inconveniences you have experienced. I can understand this has been frustrating for you. I appreciate you highlighting areas in which we can enhance the experience for our guests - this feedback is crucial for us, and I appreciate you taking the time to share this with us.

Kind regards,
Anne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023

We stayed here for 2 nights in September. We upgraded to a 2 bedroom suite which had everything you would need - kitchen including fridge, microwave Etc. Rooms were a great size and beds super cosy. Beautiful open log fire also. The only issue was it could get quite noisy at night and especially as our room was right above reception.

Car parking was free which was great and there was ample parking. The village was within walking distance and the staff were very friendly. Overall would recommend

Room tip: Try to get a room away from reception as it was quite noisy
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Clare M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily Knight Guest Experience Manager, Guest Services / Front Office at Tonquin Inn, responded to this reviewResponded 8 October 2023

Dear Clarem,

Thank you for taking the time to share a review! I am thrilled to see you had such a great stay with us and liked the upgrade.
Thank you for taking the time to share kind words about our great team as well; we will be sure to share your note with them.
We can't wait to be able to welcome you again!

Kind regards,
Anne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2023

No surprises. We got free upgrade to a suit. It's nice they have a fireplace with one free log. Environment could be nicer. Difficult parking. It's good if you're exploring Jasper all day long and just need a place to sleep

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Dreamer62689746313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily Knight Guest Experience Manager, Guest Services / Front Office at Tonquin Inn, responded to this reviewResponded 8 October 2023

Dear Dreamer,

Thank you for taking the time to share a review! We are glad to see you had a great stay with us and that you liked the upgrade. We can't wait to be able to welcome you again!

Kind regards,
Anne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023 via mobile

This hotel is like many along Jasper, they are all built in the same kind of style.

The room was clean and spacious, had a fridge and coffee making facilities and a good shower.

The only downside that really could be improved on is that in our room we had a lot of windows, and on 2 of them the curtain/blind was not wide enough to block the whole window. We wound up throwing a blanket over the blind as it didn’t block out enough light.

Room tip: Parking can get busy on weekends and is first come first served
Date of stay: September 2023
Trip type: Travelled as a couple
Thank 427rebeccap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily Knight Guest Experience Manager, Guest Services / Front Office at Tonquin Inn, responded to this reviewResponded 20 September 2023

Dear 427rebeccap,

Thank you for taking the time to share a review.
We are happy to see that you had a good experience overall.
We really appreciate your feedback and hope to welcome you back soon!

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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