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All reviews beds were comfortable pool and hot tub hotel room pleasant stay separate bedroom full kitchen coffee maker jasper national park wicked edmonton mountains queen fireplace
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Reviewed 9 November 2017

I stayed at this lodge a couple of year’s ago and was pleasantly surprised. This time was not so good. It was late October and right at the end of a comfortable and safe drive through the Rockies. I spent a couple of days doing Banff and Lake Louise and on to Jasper. Temperature was around -5C at its worst, +3C at its best. I was told to get out in two days because heavy snow was due. I was successful.
At Maligne Lodge it was pretty dead as October sits between the summer tourists and the winter skiers and isn’t a popular month at all. The Lodge restaurant was closed for dinner through October so had to go into town, not a great hardship, The room was a bit threadbare and worn and a bit disappointing. WiFi was fine. The bed was comfortable but annoying little things like the clock being at one side of the bed and telephone at the other. The cable was long enough to get them on the same side so I moved them. Ditto the table for using the computer was out of range of the charging point. Again I had to move the cabling which was pretty poor with loose connections. The reception staff was very helpful but overall underwhelming. But it was only Can$79 so can’t complain too much (even though I have).

Room Tip: Probably better at the front of the hotel
Stayed: October 2017, travelled solo
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois T, General Manager at Maligne Lodge, responded to this reviewResponded 28 November 2017

Dear Mike P,

We have taken note of your comments following your off-season stay with us at the Maligne Lodge in Jasper and we appreciate your raising some of our shortcomings that you so accurately pointed out. I can assure you we will take your comments under consideration and trust to have most - if not all - of them resolved prior to your next visit to Jasper.

Once again, thank you for taking the time to submit your comments and kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017 via mobile

We stayed here for 2 nights whilst touring the Rockies. Good points: helpful staff, Good pool, good sized room, comfy bed with clean bedding, clean bathroom with good toiletries, on site cafe is very good for breakfast
Not so good points: room is very dated with old fashioned heavy furniture, electrics look like they need updating, ceiling fan/light did not work, room heater/cooler did not work, fridge had a load of dirty water in it and floating insects! We obviously didn't use it.

Overall, this hotel had a good lucation and lots of points going for it but we felt it just needed a bit of tlc. My sister and family were staying at their sister hotel Tonquin Inn which seemed nicer when we visited

Stayed: October 2017, travelled as a couple
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois T, General Manager at Maligne Lodge, responded to this reviewResponded 5 November 2017

Dear Julie C,

We have taken note of your comments following your recent stay with us at the Maligne in Jasper. We are pleased to note you were satisfied with the cleanliness of your room with "lots of good points going for it" but we will make an effort with our housekeeping team at looking into your other less than positive points so as to prevent any recurrence of such deficiencies.

In the meantime, we do appreciate your comments and we thank you for taking the time to submit your review.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

Very friendly and informative staff, comfy beds. Stepped into room and carpet badly stained with sign on wall to please remove outdoor footwear. Washroom toilet paper roll broke, missing screw, shower nearly letting go, cracked around it, hair was on bathtub. There was no microwave as advertised, just sign saying if wanted one check at desk. Fridge was plugged in but shut off so had to leave things in cooler till got cold. Very thin walls for nbrs. noise. Both the hot tub and pool had signs closed for maintenance. Same next day but I grouchily asked cleaner about sign and told me to disregard it. Thought was clever way of keeping pool clean lol. The pool didn't open till 10 am as rooms around it. Would have been nice earlier, however I waited and enjoyed morning swim. The fitness area was 3 or 4 pieces of equipment in a corner up above pool. The little deck off the room was nice, absolutely amazing mountain view. Was in a good location, walking distance to main area. Despite the negative parts, I would consider staying there again due to location, price and comfy beds. Did get to check out the hot tub, was nice however railing was broken and someone could have easily gotten hurt leaning on it. Water and bubbles were nice and relaxing.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois T, General Manager at Maligne Lodge, responded to this reviewResponded 3 November 2017

Dear Crystal m,

We have noted your extensive review of the Maligne Lodge,appreciate the comments you submitted and will immediately look into some of the points you raised.

We are also delighted to note you "would consider staying here again" and we hope to be your host of choice upon your next visit to Jasper.

Thanks again and kind regards.

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Reviewed 18 October 2017 via mobile

My husband and I stoped in here on the way through to Banff, although the fixtures are nice enough the entire hotel just feels.... dated.

The place wasn’t particularly clean and the shower was super inconsistent with its heat/cold fluctuating making it impossible to enjoy a shower.

Oh, and don’t dare open the bathroom door directly after your shower as it WILL set off the fire alarms.

It just felt as though we paid a premium price and received a sub par accommodation.

Stayed: October 2017, travelled as a couple
Thank Lizvenables
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois T, General Manager at Maligne Lodge, responded to this reviewResponded 19 October 2017

Dear Lizvenables,

We will immediately look into your comments with both our housekeeping and maintenance departments to ensure we upgrade your room to our regular standards.
That the room was sub-par or that the smoke alarm would be set off such as it did are unacceptable and we will take steps to prevent their re-occurrence in the future.

In the meantime, we do thank you for bringing these matters to our attention and we appreciate the ti8me you devoted to submitting your review.

Kind regards.

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Reviewed 17 October 2017 via mobile

Approximately 10 minutes from the town centre. Lots of tour guests. The coffee shop next door is nice. The room is clean but the facilities are a bit dated. The plumbing system is very noisy. The room is a bit towards the small side unless you are in the deluxe suites.
We noticed small item taken from the room and perfume used during our stay. So make sure you lock valuable belongings.

Stayed: October 2017, travelled with family
Thank SOONSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois T, General Manager at Maligne Lodge, responded to this reviewResponded 18 October 2017

Dear SOONSW,

We appreciate your review following your recent stay with us in Jasper and we will look into your note that small item was taken from the room which is totally unacceptable.
In the meantime, we thank you again for taking the time to post your comments and we look forward to your next trip through the Canadian Rockies.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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