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Bogdan L
Edmonton

Don't expect too much

Review of Lobstick Lodge
3.0 of 5 bubblesReviewed 23 Feb 2024
The Lobstick Lodge is an older hotel and its age shows. At least this was the case in our unit (one bedroom, kitchen, pull-out sofa). The whole floor is covered by carpet, including the kitchen area. The carpet is obviously old with permanent stains. The sofa looked very worn out and not very clean. The bedroom has a large window and lots of space but the two double beds are squized together with a small night table in the middle and hardly any space between the beds and the walls. It has a chest of drawers, a TV and two chairs.
The bathroom is smallish with minimal counter space around the sink. It is equiped with a bathtub/shower combo which looked quite new. Some paint was peeling on the ceiling. The plumbing is very noisy and one can hear guests in other rooms using it. This also applies not only to plumbing but to all sounds coming from adjacent rooms.
The kitchen is equipped with a medium size fridge, stove/oven, a microwave, a coffe maker, a kettle and a toaster. The stove looked old. There was enough dishes, pots, cuttlery etc. No dishwasher.
In the kitchen/living area there was another, smaller TV. Also, a table and chairs. This area has no window.
We were missing some coat hangers but they were delivered after we had requested them.
Annoying dripping kitched faucet was repaired promptly as well.
Some reviews mention rude and unhelpfull front desk staff. This was not the case during our stay. On the contrary, they were polite and quite helpful. We spoke briefly with the manager, also very professional and helpful. He explained that the hotel is scheduled to undergo major renovations.

The hotel is situated about 10 minutes walk from “downtown”. Outside it looks okay except from the ramp constructed of plywood and scaffolding. Probably for wheelchairs and lugage racks. Plenty of outside parking space.

The Lobstick offers units (among others) with kitchens and and more than two beds. It is hard to find other hotels in Jasper with the same offer. After renovations it may be quite nice (and probably more expensive).
Date of stay: February 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Pavel Myska, Guest Services / Front Office at Lobstick Lodge, responded to this review
Responded 10 Mar 2024
Dear bogdanl92,

Thank you for taking the time to leave us with your detailed feedback. We apologize for any inconvenience you experienced due to the age and condition of the units.

We are glad to hear that the front desk staff were polite and helpful and your requests were resolved promptly.

We plan to renovate our lodge in the coming years to enhance our guests' experience.

Thank you again for taking the time to write and we hope to have the opportunity to welcome you back in the future.

Warm regards,

Pavel Myska
Guest Services Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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5 - 10 of 1,066 reviews
Reviewed 7 February 2024

Had I written this on my arrival it would have been so much poorer a score ! We arrived about 7.30 in the evening it was very dark outside so not keen to go exploring we thought we could just stay in and start exploring the next day. The receptionist wasn’t the most pleasant when we asked about food or even a drink we were told there was the chateau next door which closed at 9 as did the bar Whiskey Jacks which was just down the road. Other than that we would need to get into the main area she shrugged with a very take it or leave it attitude not helpful or particularly pleasant. The hotel was very tired and needing updated! On a more positive note we found the beds to be very comfortable, there was plenty of towels and complimentary toiletries, teas and coffees. The pool area was ok and again plenty towel’s available. Would I go back to it no would I recommend no it’s too far away from main town. With very little around it! Whiskey Jacks is only a few minutes walk away which although closed at 9 they had a good menu and were very welcoming . We also tried the Chateau next to the Lobstick menu wasn’t to our taste but we tried it but again we wouldn’t recommend and wouldn’t go back.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Susan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pavel Myska, Guest Services / Front Office at Lobstick Lodge, responded to this reviewResponded 13 February 2024

Dear susanIU5538NM,

Thank you for taking the time to leave us with your feedback.

We regret to hear about your less-than-satisfactory experience during your stay with us. Your feedback is important to us, and we apologize for any inconveniences you encountered.

Providing excellent customer service is our priority, and we are disappointed to hear that we fell short in this aspect. We will address your feedback with our team to ensure the best service and hospitality are delivered at any time.

On a positive note, we are glad to hear that you found the beds comfortable and appreciated the amenities provided in your room, such as towels and toiletries. We are also pleased to hear that you enjoyed the pool area.

We apologize that our hotel did not meet your expectations and we hope you will consider our property in the future.

Warm regards,

Pavel Myska
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2024 via mobile

Stayed here for four days to celebrate christmas booked a room with kitchen, a bit outdated but fairly enough they have cookwares and kitchenwares, useful specially this winter to reheat food since central area is about 10-15 mins walk. Expecting some activities since it’s christmas and my kids are looking forward for something exciting but it’s like ghost town most of the shops are closed, hotel has no activity to offer., the pool is the only thing that lift the kids.
Expecting more since it’s our first time to visit jasper..

Room tip: starbucks only opens 7am-11am
Date of stay: December 2023
Trip type: Travelled with family
Thank singkil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pavel Myska, Guest Services / Front Office at Lobstick Lodge, responded to this reviewResponded 29 January 2024

Dear singkil,

Thank you for choosing to spend your Christmas at our hotel, and for sharing your feedback with us. We're pleased that you found the kitchen amenities useful during your stay.

We're glad to hear that the pool provided some entertainment for your kids during your stay despite the limited activities and closed shops in Jasper town.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

Warm regards,

Pavel Myska
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2023

I was part of a tour group who stayed at Lobstick Lodge. Katlyn the Aussie receptionist was amazing. Very welcoming and helpful. Nothing was too much for her. The rooms were clean and I would happily stay again.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Jackie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pavel Myska, Guest Services / Front Office at Lobstick Lodge, responded to this reviewResponded 21 October 2023

Hello C9198CKjackiew,

Thank you for taking the time to leave us with your 5-star rating. It is great you had a pleasant experience with us and that Katelyn delivered exceptional hospitality.

We appreciate your business and hope you had an amazing time in Jasper.

Kind regards,

Pavel Myska
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2023

Disappointing to say the least. Started with a very rude and condescending young man at reception. Room was not updated and washroom was dirty. Beds were uncomfortable. Cafe closed most of the time.
We had stayed at the Lobstick about 8 years ago and have such fond memories. That is the reason we chose to go back for Thanksgiving and my birthday. Will not return.

Room tip: Don’t bother
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Janine K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pavel Myska, Guest Services / Front Office at Lobstick Lodge, responded to this reviewResponded 21 October 2023

Dear 456janinek,

Thank you for your recent visit to Lobstick Lodge. I deeply regret that you had a disappointing stay with us, the interaction with our front desk staff was unpleasant, and the washroom cleanliness was not adequate.

I sincerely apologize for the issues you faced, and I hope you enjoyed your time in Jasper.

Warm regards,

Pavel Myska
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2023 via mobile

The hotel website states there is appropriate accessible handicap parking and an accessible lift. In fact the handicap parking spots are as far as possible from any entrance and there are zero accessible entrances. The front entrance has a wheelchair ramp leading to a staircase. The wheelchair lift for the stairs is ancient and out of order. My wife had to crawl up these front steps on hands and knees. Front desk staff confirm that this property is not accessible for mobility challenged,

Frankly, this is embarrassing as a Canadian to see. A large chain of hotels operating in one of Canada’s top international tourist destinations must do better!

Shame!

Room tip: If you are mobility challenged, this property is unsuitable.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank stevehS8011PI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pavel Myska, Guest Services / Front Office at Lobstick Lodge, responded to this reviewResponded 16 October 2023

Dear stevehS8011Pl,

Thank you for taking the time to leave us with your review. I sincerely apologize for the inconvenience you faced during your stay and that our accessible lift is out of order. Regarding the parking spaces, they are located at the most convenient location beside our building as we don't have any parking available in front of the main entrance. I have addressed your feedback with the appropriate department, and our teams are looking into a solution.

Once again, I am sorry for the situation and that you were not offered alternative accommodation in our sister property upon arrival. We strive to deliver the best hospitality and services, and I regret that we missed the mark there.

Thank you again for your feedback, and we value your business.

Warm regards,

Pavel Myska
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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