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Wendy M

Cosy mountain accommodation with great staff

5.0 of 5 bubblesReviewed 21 Mar 2024
Stunning main lodge with suitably rustic cabin accommodation that is warm, comfortable and a pleasure to wake up in. All staff at the resort were amazing but special shout out to Tejas on front desk who went above and beyond to help me with my complicated booking. He was kind, patient and a pleasure to deal with. Also to Robyn on front reception - a wealth of knowledge, super helpful, and also a dream to deal with. Thanks for a fabulous stay!!
Date of stay: March 2024
Room Tip: Go for a walk around Lac Beauvert - a great way to get multiple different angles of the...
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (6,444)
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Reviewed 17 March 2024

We stay at Fairmont properties most often when travelling, and we have grown to expect a level of customer service and product next to none.
Our experience in Jasper started off on a terrible note. Upon arrival at our room we were greeted with dozens of linen bags blocking part of the walkway into our room. Our room keys did not work, so we got back into our car and drive to the main lodge. The gentleman who checked us in re-programmed the cards and we drive back to the room. However, the key cards did not work for a second time, so off we went to the main lodge. Third attempt, with newly programmed keys did not work so we called the front desk and were instructed to wait for a maintenance crew to arrive. We waited for a few minutes and were finally able to enter the room. Unfortunately, the seam between the carpet and the foyer tile in the room was frayed and loose carpet threads were showing. When the front desk called to ensure we made it into the suite, we told them about our concerns and were thankfully moved to a room in good repair, free from housekeeping bags.
The next morning we had brunch at Orso and dinner later that evening. Our meals were outstanding and what we have grown to expect in terms of quality, freshness and customer service.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Janelle S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024 via mobile

The location and the staff of this hotel are absolutely amazing. The views are spectacular! The wildlife around the hotel are incredible! Every member of the hotel is always ready to go the extra distance . The variety of amenities from skating to the outdoor hot tub/pool and the incredible eucalyptus steam room. I will definitely come again as this was my first time staying here. March and April have a nice promo for BC/Alberta residents.

Room tip: Come with an open mind and let yourself enjoy!
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Excursion521462
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2024

Lovely wooden style cabin with the lake view. We stayed in the junior lake view suite. Good size room with separate living space. Suite has a bath tub.
Hotel has couple of lakes, one turns it into an ice skating ring which is very lovely. As hotel guest you can get some winter sport equipment rental for free.
However, very poor sound proof in between rooms. I can clearly hear the neighbours conversation and laugh in the middle of the night.
Our main concern is the in room dinning. it is poor, the taste is awful, way too salty. We ordered the French onion soup, forget to provide us the sourdough. Presentation also inadequate and it's very pricy.
Other wise, hotel staff are nice, helpful and professional. But seriously, please tell the chief to slow down with the salt.

Room tip: Be aware of the pricy room service.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 166vicz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 February 2024

I like the location, rooms , facilities like the pool and restaurant. The only complain I have was there wasn't any free sitting space, all the lobby area was dedicated to bar and restaurant except 2 coaches which wasn't enough for the size of this hotel. In a 4 star hotel you may want to sit in the lobby and enjoy the vibe without eating or drinking. Also WIFI was poor

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nafiseh S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2024

The staff are amazing and very helpful. The bed was super comfortable. What an awesome experience for our first stay at Jasper Park Lodge. The ambiance in the lounge area is incredible. We loved strolling the grounds and marveling at the abundant scenery.

Date of stay: February 2024
Trip type: Travelled solo
Thank mikecY7877OP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont JPL Management Team, Owner at Fairmont Jasper Park Lodge, responded to this reviewResponded 10 March 2024

Dear mikecY7877OP,


Thank you for sharing your wonderful experience at Jasper Park Lodge! We're thrilled to hear that you found our staff to be amazing and helpful, and that you enjoyed the comfort of our beds. It's fantastic to know that your first stay with us was such a memorable one.

We're delighted that you enjoyed the incredible ambiance of our lounge area and had the opportunity to stroll through our beautiful grounds, taking in the abundant scenery. At Fairmont Jasper Park Lodge, we strive to create unforgettable experiences for our guests, and we're thrilled that we could be a part of your journey.

Thank you for choosing Jasper Park Lodge, and we look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know!

Warm regards,
Aasmeet Bakshi
Assistant Front Office Manager

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