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All reviewsswiss chaletroom was cleanesso stationalways greeted us with a smilemajor storeslarge gymparking lotthe breakfast areagreat hotelyogurtbreakfast selectionpool and hot tubtim hortonsfront desk stafffree breakfastcommon areascheck in was smooth
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Reviewed 20 July 2017 via mobile

We stayed in this hotel as a family (2 adults, 2 daughters). The hotel was ok, they were very accommodating with an early check in, we found the rooms were small and needed a better cleaning. We really should have had at least 4 towels and more toiletries as we paid the extra for 4 people. The staff were exceptional, I inadvertently forgot our toiletry bag and they gave us deodorant, shaving supplies, toothbrush and toothpaste at no charge. They averted a major crisis for me!

We took advantage of the ammenities...I thought the hot tub could use a good cleaning but the pool was nice.

All in all it was a great overnight stay.

Stayed: July 2017, travelled with family
Thank MissBehavin1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEYEGEN, FO Supervisor at Holiday Inn Express Hotel & Suites Edmonton North, responded to this reviewResponded 22 July 2017

Dear Miss Behavin1969,
Greetings from the Holiday Inn Express and Suites Edmonton North. Thank you for your feedback, We are happy that you choose our hotel to stay during your visit in Edmonton. We trust that you had a wonderful stay with us. Rest assured that we will highlight all your concerns and will use this to improve our services. Thank you once again for choosing to stay with us and we sincerely hope that you would try us again to see our improvements.

Sincerely,
Jocelyn Capulong
FO Supervisor

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Reviewed 19 July 2017

very nice hotel. room are very clean. public area as well.
parking is free. free wifi.
located just by a gaz station , near many major stores. there is a swiss chalet just beside it but i do not recommend it.
i will be back on my next trip to edmonton

  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank babayou69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEYEGEN, FO Supervisor at Holiday Inn Express Hotel & Suites Edmonton North, responded to this reviewResponded 22 July 2017

Dear Babyou69,

Greetings from Holiday Inn Express and Suites Edmonton North,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Jocelyn Capulong
FO Supervisor,

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Reviewed 4 July 2017 via mobile

We arrived very late around 12:30 AM, there were at least 3 people ahead of us. It was quick and seem less and Front Staff was very friendly and acknowledged us being an IHG member. Room was clean, no issues whatsoever. Breakfast was adequate and breakfast area very clean. The lady tending the breakfast area was very attentive. She quickly refilled the items and made sure the area was kept clean. All of the staff we're very friendly and always greeted us with a smile. Will definitely recommend staying at this hotel if you are in the area. Location is great too, tons of restaurants, Costco and Canadian superstore across the hotel.

Stayed: July 2017, travelled with family
Thank millet20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEYEGEN, FO Supervisor at Holiday Inn Express Hotel & Suites Edmonton North, responded to this reviewResponded 7 July 2017

Dear Millet20,
Greetings from the Holiday Inn Express and Suites Edmonton North. Thank you very much for your feedback about our hotel. We are so delighted to know that you enjoyed your stay with us. We take pride in everything we do to provide our guest with memorable experience. Rest assured that all the staff will be recognize with their exceptional service. Thank you once again and we'll be looking forward to welcome you again soon.
Sincerely,
Jocelyn Capulong
FO Supervisor

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Reviewed 23 May 2017

Have experienced several HIEX hotels while travelling. All of them have been comfortable and have great staff working in them.

The HIEX at 13742 50th St NW is no exception. Clean, quiet and comfortable. We stayed 4 nights on the 6th floor. The only minor annoyance (if you can call it that) was the transit trains travelling behind the hotel along the corridor. Electric and quiet with only the wheels clacking. The hotel provides ear plugs for the room if necessary. The trains did not bother us one bit. In fact our grandkids enjoyed watching them from the window when they visited us at the hotel.

The best part of our stay is the staff working there. Without question, they were all polite and friendly to all of us and other guests. Props to the the fellow (forgot his name) working the night shift there. He tried to help me with an internet problem I was having and also opened the breakfast area for me to get a coffee at 5:50 a.m. Wonderful!
The staff were the friendliest we have encountered in our hotel stays in Canada. Thank you to management for hiring great team members.

The pool and hot tub were a nice respite for our grand girls and us to get in some swimming. Small pool, but just right. Towels are provided.

The breakfast bar was well supplied and the lady working there on the mornings we stayed was friendly and helpful. Always ensuring that supplies were kept up.

Housekeeping was excellent as well. Beds were comfortable and soft. Keurig coffee maker, small fridge and microwave were also in the room.

For those looking for food at other times, there is a Swiss Chalet right next door and also a Tim Hortons at the Esso station a few paces from the front door. Large gym next door to the hotel which seemed busy.

I recommend this hotel for those who need to stay in this area of Edmonton. There are about 4 or 5 other HIEX in Edmonton also, so a good choice should you need it.

Room Tip: Stay on the front side of the hotel if you think the electric trains might bother you.
  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank grampy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEYEGEN, FO Supervisor at Holiday Inn Express Hotel & Suites Edmonton North, responded to this reviewResponded 25 May 2017

Dear grampy2,
Greetings from the Holiday Inn Express and Suites Edmonton North. Thank you very much for your feedback about our hotel. We are so delighted to know that you enjoyed your stay with us. We take pride in everything we do to provide our guest with memorable experience. Rest assured that all the staff will be recognize with their exceptional service. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 7804769898 or jocelyn.yegen@gmail.com.

Sincerely,
Jocelyn Capulong
FO Supervisor

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Reviewed 13 April 2017 via mobile

Nice rooms, friendly staff, clean pool, good breakfast. We always come back. Never disappointed. Always accommodating. Close to box stores superstore and Walmart. Also close to LRT station if you don't want to drive anywhere.

Stayed: April 2017, travelled with family
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEYEGEN, FO Supervisor at Holiday Inn Express Hotel & Suites Edmonton North, responded to this reviewResponded 18 April 2017

Dear LynnC,
Greetings from Holiday Inn Express and Suites Edmonton North. Thank you very much for your time in telling everyone about your experienced during your stay with us. We are glad to know that you enjoyed your stay and we look forward in welcoming you again soon!
Sincerely,
Jocelyn Capulong
FO Superviosr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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